Are Professional Skillets Worth the Lifetime Warranty?

[laurichef]

I have a professional family skillet. It is 5 years old. I have been using my new exec skillet since I got it in Nov, but it was still packed from a show, so I have been back to using the prof one. Well, last night, I made peppers and onions in it, and I like them really caramelized, so I let them cook for a while. They were not burned, by any means. Well, I go to clean the pan, and I can't believe how much is stuck on. (I have been really spoiled by the exec!!)
I had it soak overnight, and still stuck on stuff. So now, I have it soaking w/ baking soda, hoping that will lift it off.
I know I got this pan 5 years ago, at my PC show, way before I became a consultant. I also know it is lifetime warranteed. Not sure where the receipt may be. Is this return-worthy?

anyone else have these issues?

 

[DebbieJ]

This would not be return worthy to me.Fill the pan with water, put a dryer sheet in it, and let it soak a while. It should clean right up.

 

[Teresa Lynn]

and rub the inside with a little oil and let sit for awhile it probably is just "dry"

 

[laurichef]

and rub the inside with a little oil and let sit for awhile it probably is just "dry"

Maybe I was not clear... I have been using it for about a month, frying chicken, meatballs, sausage, and no issues. Before I got the exec, I used it all the time.
(Had consecutive shows, and the exec pan stayed in the car.)

 

[PamperedDor]

A dryer sheet?? I have never heard of this - enlight me Deb!!

Lauri - Host a show of your own in Sept and get an extra for your home - one for your kit stays there and the other is in the cabinet - Unless you know who the consultant was and can try to get a computer receipt from her........ I still prefer the executive - I gave all my professional stuff to my neice in college.

 

[Teresa Lynn]

ok, sorry I still rub mine with oil frequently they sit on a pot rack and soemtimes I think they just need a little extra TLC

 

[laurichef]

ok, sorry I still rub mine with oil frequently they sit on a pot rack and soemtimes I think they just need a little extra TLC

no need to apologize.
I never thought about the pan getting dry.

 

[laurichef]

A dryer sheet?? I have never heard of this - enlight me Deb!!

Lauri - Host a show of your own in Sept and get an extra for your home - one for your kit stays there and the other is in the cabinet - Unless you know who the consultant was and can try to get a computer receipt from her........ I still prefer the executive - I gave all my professional stuff to my neice in college.

I was thinking of that, but I am planning to have a 1 year anniversary (w/PC) / host appreciation party in October, so I can't have both. Trying to convince my mom to do it.

The previous consultant was my recruiter, and I know she has been having computer issues, and can't access P3.

 

[Chef Kearns]

Any help with the SS? I have the Family size in that one with a yucky caramel colored mess in the middle. The night I cooked in it I followed the advice and had the heat still on the pan and added water to it to bring up the bits, but it didn't help. I scrubbed and scrubbed and soaked and scrubbed. I need to send it back unless you guess know how to get it off the bottom of my pan. Because of this I rarely talk about our SS line of cookware.

I was searing a roast that I put in the crock-pot. I had never cooked in it before that. And never since obviously!

 

[DebbieJ]

Any help with the SS? I have the Family size in that one with a yucky caramel colored mess in the middle. The night I cooked in it I followed the advice and had the heat still on the pan and added water to it to bring up the bits, but it didn't help. I scrubbed and scrubbed and soaked and scrubbed. I need to send it back unless you guess know how to get it off the bottom of my pan. Because of this I rarely talk about our SS line of cookware.

I was searing a roast that I put in the crock-pot. I had never cooked in it before that. And never since obviously!

do you have our Stainless Cleaner? That stuff is magic!

otherwise some BonAmi cleaner works great.

 

[Teresa Lynn]

I use bar keepers friend it comes in powder and a "liquid" like our stainless cleaner

 

[DebbieJ]

I use bar keepers friend it comes in powder and a "liquid" like our stainless cleaner

That's what I meant to say--BarKeepers Friend! It's in a gold can with the other abrasive cleaners. Available at WalMart.

 

[doughmama]

Maybe I was not clear... I have been using it for about a month, frying chicken, meatballs, sausage, and no issues. Before I got the exec, I used it all the time.
(Had consecutive shows, and the exec pan stayed in the car.)

but wait, going back to the issue, the professional pan has a lifetime warrantee and is not working the way it should. If it were me, I would call PC because you know who yo got it from. Yes, it may not be as good as the new exec series but I still believe you should get it replaced. You pay for shipping but you'll get an extra pan.Regarding the dryer sheet, I use a used bounce to put in anything that needs some soaking; corning ware, pan after making sauce, anything. Put the bounce in, then put hot water in and let it soak a little. Then use the bounce to basically wipe the pan out. Works fantastic and the sheet has alteady been used so you are getting 2 uses out of one sheet.

 

[Chef Kearns]

do you have our Stainless Cleaner? That stuff is magic!

otherwise some BonAmi cleaner works great.

Yes, I've used our SS cleaner. I have also used the Bar Keepers friend with lots of elbow grease. Still there! I've even tried the Mr. Clean Magic Eraser.

 

[DebbieJ]

It's important to use our Stainless Cleaner with a DRY cloth on a DRY pan. No water whatsoever. Did you do that?

 

[doughmama]

I Have A Friend Who Purchased The Ss And No Matter What We Did, It Remained "cloudy" On The Outside. I Talk About The Ss Cookware, But Have To Say I Am Relieved When They Purchase The Exec Instead.

 

[Chef Kearns]

It's important to use our Stainless Cleaner with a DRY cloth on a DRY pan. No water whatsoever. Did you do that?

I used it the way the instructions said to. So, if that's what it said then that is what I did.

I know I will be sending that back. I hate to spend the shipping on it because it is so heavy. I have a few other cookware pieces that have some imperfections also, but that by far is the worst.

 

[babywings76]

I used it the way the instructions said to. So, if that's what it said then that is what I did.

I know I will be sending that back. I hate to spend the shipping on it because it is so heavy. I have a few other cookware pieces that have some imperfections also, but that by far is the worst.

Can you use a flat rate box? It might be cheaper, if the pan fits in one anyway.

 

[Chefgirl2]

Send it back. You did not abuse it. $5 for shipping is cheap for a new skillet. Pampered Chef rocks. They want you happy, so send it back and don't worry.

 

[KellyTheChef]

I have a professional family skillet. It is 5 years old. I have been using my new exec skillet since I got it in Nov, but it was still packed from a show, so I have been back to using the prof one. Well, last night, I made peppers and onions in it, and I like them really caramelized, so I let them cook for a while. They were not burned, by any means. Well, I go to clean the pan, and I can't believe how much is stuck on. (I have been really spoiled by the exec!!)
I had it soak overnight, and still stuck on stuff. So now, I have it soaking w/ baking soda, hoping that will lift it off.
I know I got this pan 5 years ago, at my PC show, way before I became a consultant. I also know it is lifetime warranteed. Not sure where the receipt may be. Is this return-worthy?

anyone else have these issues?

I would send it back if it doesn't come clean...or doesn't seem "non-stick" when you are using it!!

 

[laurichef]

Thanks for all the advice. I will give bouce a try, and see what happens. The baking soda overnight did not do it.

I probably will end up sending it back, I just feel like I am mooching, now that I am a consultant.
And the shipping... Will it fit in a flat rate box?

 

[doughmama]

Thanks for all the advice. I will give bouce a try, and see what happens. The baking soda overnight did not do it.

I probably will end up sending it back, I just feel like I am mooching, now that I am a consultant.
And the shipping... Will it fit in a flat rate box?

don't think the bounce will help your situation. really more for dirty things - yours sounds beyond repair. certainly not mooching. you are selling the products. if you aren't happy with things you have gotten, hard to be excited for your customers. send it back and they are sure to honor your warranty! not sure about the shipping, box... though.

 

[chefann]

Family Skillet, which is 12", won't fit in a flat rate box. Even the large flat rate box - not even if you take the handle off.