Rusted Mini Muffin Tin & Professional Cookware

[mspibb]

So at my booth the other night an acquaintance brought 2 things to me to ask about the warranty. She told me a long time ago about doing a show years ago for a friend who started doing Pampered Chef and sold $6,000. So she has the Professional cookware and the coating looks rough. I think they have to pay the difference between the Professional and Exec to get replaced? Then there is the mini muffin tin. The whole thing is rusted and the coating is coming off. I think she had a lot of the stuff in storage for a while before she got married and started using it. I know that it is way past it's warranty anyway but what do you do for people that have warranty issues but didn't get the stuff from you? I don't think that consultant is still in business.

 

[NooraK]

To be frank, even if that DMMP was under guarantee, I doubt HO would replace it. For the coating to flake like that AND for it to get rusted, it would probably have to be exposed to moisture for an extended period of time, which would not be within the use and care guidelines.

For the Professional Cookware, she will be asked to send it to HO to be inspected, and if HO does deem it to be under guarantee, it will be replaced with a Professional piece if they have any of that particular piece in stock, or an Executive piece in which case she would pay the price difference.

In cases where a customer has an item out of guarantee, I offer the option of hosting a show to earn a new one free, or if they're not interested I will offer to replace it at my cost. If I do that, I do let them know that's what I am doing.

 

[mspibb]

The piece of cookware she brought looks like it had something metal used on it! I always talk about using the right tools in my shows. People hear Life Time Warranty and they think it means against everything! AND I never cease to be amazed how many people think ALL PC products are lifetime warrantied!

 

[wadesgirl]

I don't remember the warranty on the professional cookware but the mmp should never look like that!

 

[Staci]

Hi there,Thank you for bringing these warranty concerns to my attention. I'm sorry to hear about the issues your acquaintance is having with her Pampered Chef products. Our warranty covers defects in materials and workmanship for the lifetime of the product, so it's possible that the Professional cookware and mini muffin tin may still be covered under warranty.However, as you mentioned, if the products were purchased from a consultant who is no longer in business, it may be more difficult to process a warranty claim. I would recommend reaching out to our customer service team at 1-800-266-5562 for further assistance. They may be able to provide more information about the specific warranty coverage for these products and help guide your acquaintance through the claims process.Thank you for being a loyal Pampered Chef consultant and for always taking care of your customers. Please let me know if there is anything else I can assist with.Best,