Are customer accounts necessary for my website?

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Discussion Overview

The thread explores the necessity and implications of customer accounts for a new website feature. Participants express a range of concerns and experiences regarding customer account creation, its impact on user experience, and potential technical issues related to the website's functionality.

Discussion Character

  • Exploratory
  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant expresses concern about requiring customers to create accounts, feeling it may be perceived as forcing them to do so.
  • Another participant notes that account creation is standard for online ordering and could streamline the process for returning customers.
  • Several users mention that while account creation may seem unnecessary to some customers, it could ultimately enhance their experience by saving their information.
  • One participant shares their experience of initially being upset about the changes but later recognizing potential benefits.
  • Another participant discusses the importance of being prepared for potential website issues, sharing concerns about system outages affecting order submissions.
  • Some participants reflect on their experiences with other companies' websites, noting that technical glitches are common but can be managed with proper planning.

Areas of Agreement / Disagreement

Views differ on the necessity and impact of customer accounts, with some participants expressing concerns while others see potential benefits. No clear consensus emerges regarding the overall necessity of accounts.

Contextual Notes

Participants share personal experiences and concerns related to the transition to a new website feature, focusing on customer interactions and technical reliability.

Who May Find This Useful

Consultants considering the implications of customer accounts on their business practices and those interested in shared experiences regarding website functionality may find this discussion relevant.

alidafrizzell said:
Ya... I typed my address in several times and my name NEVER came up! In fact NONE of my team even came up! Never even heard of these names! Confused! and a bit worried!

Kinda freaking out about this:yuck: I typed in 10 different addresses, from my next door neighbor to about 30 miles away. My name came up once. BUT 1 gal came up EVERY TIME!! Another gal came up about 8 out of 10 times!!! And they were ALWAYS 1st. My address and one a block away did not include me. I even had one address I keyed in that said "no consultants found"- WTH!!!!
 
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  • #62
pchockeymom said:
Kinda freaking out about this:yuck: I typed in 10 different addresses, from my next door neighbor to about 30 miles away. My name came up once. BUT 1 gal came up EVERY TIME!! Another gal came up about 8 out of 10 times!!! And they were ALWAYS 1st. My address and one a block away did not include me. I even had one address I keyed in that said "no consultants found"- WTH!!!!

Me too....I typed in several addresses, and I came up every time... but never was I first on the list, even when I typed my own address. So far, I'm not a fan. :(
 
So when will the app be available? Why was I thinking it would all be available for Directors and above May 3, just like the rest of the new web?
 
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  • #64
the 14th is sticking out in my head.
 
It was actually announced "the WEEK of May 14th" Don't be too hopeful it'll be ready on the 14th!!
 
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  • #66
pchockeymom said:
It was actually announced "the WEEK of May 14th" Don't be too hopeful it'll be ready on the 14th!!

How silly of me to think it would be "on time" as announced! LOL!
 
pchockeymom said:
Kinda freaking out about this:yuck: I typed in 10 different addresses, from my next door neighbor to about 30 miles away. My name came up once. BUT 1 gal came up EVERY TIME!! Another gal came up about 8 out of 10 times!!! And they were ALWAYS 1st. My address and one a block away did not include me. I even had one address I keyed in that said "no consultants found"- WTH!!!!

It actually makes me sick to think about it! I did it again this morning and 8 other girls came up MANY times... My name came around 2 times... I only know the name of one of these girls and she lives nearly an hour from me! Two others are from neighboring states... I DO understand change is hard, but this Lead part really has me worried!
 
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  • #68
I've been playing around with it since 430 this morning.... I am trying to set up shows to see how it's going to work for my hosts and guests. So far, I'm not a fan. I don't understand how to explain the ordering process and logging on process on the invitations and in my host letter. I know it's a simple process... but at the same time it isn't.
 
I too have been up since 4 am working on stuff, freaking out, getting back in touch with reality, etc.

As I, again, tried the "find a consultant" button, I discovered that if you put in one address and keep hitting the "search" button, 5 "different" names will keep coming up. This is actually a cheezy way to find out who's in the lead pool, at least within the 25 miles of that particular address. Of course, as I'd discovered before, SOME people were one of the 5 4 out of the 5 times. Perhaps they are advanced directors or above? I'm a director and I only came up about every 4th or 5th time. I didn't actually write all the names down (I'm sure I will, I'm wierd like that), but I'd say there are probably between 15 to 20 names (in the area for the one address I did, which was my own!)

On another issue, I set up a show, input the email addresses, set up the evite, but when I previewed it, it doesn't have the host's contact info-phone or email. Not liking that! I plan to call HO this morning about it.

I did email my complaint to [email protected] about the "random" lead system and told them what I did and what I discovered and asked them to explain to me how some people have an advantage. We'll see what they say.
 
OK, you've made me curious. I actually had $1250+ last month.

My own address does not bring up my name, I recognize two of the names, and I believe they are directors.

My work address (about 15 miles away) does not bring up my name either, one name matches the first list.

I'm wondering if a) my sales stats aren't finalized since it isn't the 10th of the month yet, and b) if the only people showing now are ones with new PWSs, which would mean they're directors and above.

When I click on "View Profile" I get a PWS for that consultant (one did have just a pop-up box), and the address has new. prior to the PC part of the address, and the end of it is .com/pws/the-consultant's-pws-address. I tried the format for my own site, and it came up. I tried my address, and the Director who I know with the old format, and the old website came up.

Interesting...
 
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  • #71
My concerns thus far:

I don't like the tied to email thing. Most of my hosts don't use the email feature now... how is a guest that gets a paper invite to the party supposed to order on their friend's show?

Haven't been able to transfer my contacts

NO expense reporting system at all... unless I just haven't found it yet.

Can't get my picture to look right on my PWS

Can't get my recipes to my PWS news section

The email to the host when a show is set up says "xxxx host invited you to a Cooking Party" or something like that.
 
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  • #72
NooraK said:
OK, you've made me curious. I actually had $1250+ last month.

My own address does not bring up my name, I recognize two of the names, and I believe they are directors.

My work address (about 15 miles away) does not bring up my name either, one name matches the first list.

I'm wondering if a) my sales stats aren't finalized since it isn't the 10th of the month yet, and b) if the only people showing now are ones with new PWSs, which would mean they're directors and above.

When I click on "View Profile" I get a PWS for that consultant (one did have just a pop-up box), and the address has new. prior to the PC part of the address, and the end of it is .com/pws/the-consultant's-pws-address. I tried the format for my own site, and it came up. I tried my address, and the Director who I know with the old format, and the old website came up.

Interesting...

I tried this too.... and only 1 director in my area showed up... others did show up and I know they are not directors... cause there are only 2 in town. Me and an AD from another cluster.
 
vanscootin said:
I tried this too.... and only 1 director in my area showed up... others did show up and I know they are not directors... cause there are only 2 in town. Me and an AD from another cluster.

Maybe TLs?
 
Oh boy--I'm sure HO is getting blasted with lots of e-mails now! :D
 
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  • #75
Nope... one of the gals on my team who had 1250 popped up... and she has no one under her.

And EVERY TIME I put my address in, this same dude keeps popping up as number 1...

on the plus side at least is isn't alphabetical
 
vanscootin said:
Nope... one of the gals on my team who had 1250 popped up... and she has no one under her.

And EVERY TIME I put my address in, this same dude keeps popping up as number 1...

on the plus side at least is isn't alphabetical

Did she do $1250 in March?

I'm curious because I didn't quite hit $1250 in March, so I'm really wondering if that 10th of the month finalization date makes a difference.
 
I'm curious to know if our .biz/yournamehere sites will automatically redirect to our new .com/pws/yournamehere sites because my practically-brand-new-stamp-and-business-cards all have my .biz address on them.
 
I wonder is are PWS going to change address to www.pamperedchef.com/pws/whatever or will it return to .biz wants they changed from the old system.. I really hope it goes back because I allready have tons of printed items with my website on them plus decal..
 
Chefpeg I like how we said that the same time
 
ChefPeg said:
I'm curious to know if our .biz/yournamehere sites will automatically redirect to our new .com/pws/yournamehere sites because my practically-brand-new-stamp-and-business-cards all have my .biz address on them.
Take the "During the transition" training on the new web app info page on CC. Righht now, the biz/name will go to your OLD site, but it will have a "visit my brand new website"link on the page. I dont think the pws links will change at all. Once it is completely rolled out, then it will go to our new site. You wont need a different url link on your info. At least that is my understanding.Check out the training though. Definitely.Here is the link to that training on CC.....
https://www.pamperedchef.com/during-transition/player.htmAnd to the New App page for a list of all the training......
https://www.pamperedchef.com/repsonly/new_site.jsp
 
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  • #81
pretty sure they will go back to the .biz/yoursite after the "transition" is over. There was mention somwhere that they didn't want us to have to change all of our stamps and stuffs.
 
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  • #82
ChefShalon said:
Chefpeg I like how we said that the same time

And me and Bobbi and the same time! Ha ha!
 
esavvymom said:
Take the "During the transition" training on the new web app info page on CC. Righht now, the biz/name will go to your OLD site, but it will have a "visit my brand new website"link on the page. I dont think the pws links will change at all. Once it is completely rolled out, then it will go to our new site. You wont need a different url link on your info. At least that is my understanding.

Check out the training though. Definitely.

Here is the link to that training on CC.....
https://www.pamperedchef.com/during-transition/player.htm

And to the New App page for a list of all the training......
https://www.pamperedchef.com/repsonly/new_site.jsp

Thank you!
 
ChefPeg said:
I'm curious to know if our .biz/yournamehere sites will automatically redirect to our new .com/pws/yournamehere sites because my practically-brand-new-stamp-and-business-cards all have my .biz address on them.

Yes, your website doesn't change names. There will be a button to go to your new site
 
alidafrizzell said:
Ya... I typed my address in several times and my name NEVER came up! In fact NONE of my team even came up! Never even heard of these names! Confused! and a bit worried!

Same here --no one on my team popped up. My name was there along with a bunch of names I never heard of -- and this is not that big of an area.

Sandi
 
Ok so I did the click over and over to see who'd come up and I made a list. I put in my address, clicked 10 times. Turns out there are 10 consultants eligible. The ONE gal popped up 9 of 10 times!!! I came up 4x, another 2 came up 7 of 10 times. The rest came up 3, 4, and 5 times. So I'm guessing perhaps the higher up the food chain you are the more tiimes you get selected "randomly".
 
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  • #87
pchockeymom said:
Ok so I did the click over and over to see who'd come up and I made a list. I put in my address, clicked 10 times. Turns out there are 10 consultants eligible. The ONE gal popped up 9 of 10 times!!! I came up 4x, another 2 came up 7 of 10 times. The rest came up 3, 4, and 5 times. So I'm guessing perhaps the higher up the food chain you are the more tiimes you get selected "randomly".

I feel like that was a really hard math problem :)

I wonder when we're going to be able to "migrate" our contacts.
 
ok, so i'm setting up a new show and my host doesn't have email. What do i put in there then? My email address?
 
Malinda Klein said:
ok, so i'm setting up a new show and my host doesn't have email. What do i put in there then? My email address?

Yes, since you can't have a show without an email.
 
pchockeymom said:
Ok so I did the click over and over to see who'd come up and I made a list. I put in my address, clicked 10 times. Turns out there are 10 consultants eligible. The ONE gal popped up 9 of 10 times!!! I came up 4x, another 2 came up 7 of 10 times. The rest came up 3, 4, and 5 times. So I'm guessing perhaps the higher up the food chain you are the more tiimes you get selected "randomly".

I don't think it has anything to do with a food chain theory...I did it, and I am a director. I put in a street address one street over from me, and out of 6 times, I came up once. One of my consultants (Ummm...who didn't submit ANYTHING in April!!!) came up 5 out of 6 times. That makes absolutely NO sense at all.
 

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