Anyone Not Get Notification From Ho for Order Placed on Pws?

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Discussion Overview

This thread discusses experiences related to not receiving email notifications from the Home Office (HO) for orders placed on personal websites (PWS) by hosts or customers. Participants share their personal experiences and frustrations regarding this issue.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions discovering an order placed by a family member without receiving any notification from HO.
  • Another participant shares a similar experience of not receiving notifications for orders placed on their website.
  • Several users express confusion about how to locate orders on their PWS when notifications are not received.
  • One participant identifies a situation where a customer requested no contact, which may have affected notification receipt.
  • Another participant recounts a past experience of missing an order notification and emphasizes the importance of checking the PWS regularly.
  • One participant discusses a significant order that was not visible on the website until it was communicated directly by the customer.
  • Another participant notes a slowdown in email notifications due to changes made by their Internet Service Provider.
  • One participant expresses a desire for a feature to see un-finalized orders to follow up with guests.
  • Another participant confirms that notifications are typically received for wedding registry orders.

Areas of Agreement / Disagreement

Views differ regarding the reliability of email notifications from HO, with some participants experiencing issues while others report receiving notifications as expected. No clear consensus emerges on the reasons for the discrepancies.

Contextual Notes

Participants share personal experiences that highlight the variability in email notification reliability and the importance of regularly checking the PWS for updates on orders.

Who May Find This Useful

Consultants who rely on email notifications for order updates may find this discussion relevant, particularly those experiencing similar issues with their PWS notifications.

Gina M
Gina M
Gold Member
Messages
1,737
I was checking out my PWS assistant and saw that I had an order placed on April 25th (luckily from an out of town sister-in-law) - I never got any notification from HO (she put it under my name as host) and I had no idea it was even there. Usually those show up the next day but I got nothing. Anyone else have any problems with this? I'm just glad I came across it on my own.
 
I had this happen a month or so ago with a couple of orders, don't remember why it happened though.
 
Ok, so I just placed an order on my website for the cups and plates...got an email for that. Then like 5 minutes later I get an email telling me about the activity on my website for the last 24 hours, and there's an order on there other than mine!! (my very FIRST web order too...WHA HOO!) I never got notification of the order, nor can I figure out how to find the order on my website. How do I do that?

TIA!

Elizabeth
 
Check your junk mail folders...
 
Yes, Gina, I meant to tell you that that's happened to me too. Every once and a while I check the PWS assistant and notice an order on the web order screen that I never got an email about. And I never even got it in a junk mail folder. I don't know why it happens! I guess just always double check every so often.
 
I had a customer order some HWC items this morning. As soon as she ordered I recvd notice.
 
This just happened to me a few days ago. I normally get emails from HO. I was about to close a show, and I got an email from the host that a friend of hers said she had placed an order a few days before.

I was shocked when I went to my PWS and saw the online order.

I will now check my PWS before I close any shows to make sure something didn't come in at the last minute.

I have never had that problem before.

Tracy
 
anyone else having problems still?
 
dumb question....how do you go on CC and ck orders on PWS? All I can pull up is info on my shows.
 
Me too...I can't figure out how to look at individual orders placed on my site.
 
This happened to me, but, the person requested no contact, so maybe that's why I didn't receive notice. The only way I knew about it was because it was listed as shipment on CC.

Trish in Texas
Ind. Consultant
 
Individual orders will NOT show up on your website. You'll get an email and HO takes care of the rest.

For shows you should get an email but sometimes it gets "lost". To check your shows go to CC, PWS assistant, work with your show, and look for # of
Un-Reviewed/Reviewed Web Orders. Those orders need to be entered into PP/P3 by you. Always check these before closing out a show.
 
This happened to me last week and I have been feeling awful for submitting the show without the outside order. The order wouldn't have made a difference in free products for the host, but still, I think it makes me look careless that I didn't submit an order. I apologized to the guest and host and they are being nice about it. This is the only online order I have ever gotten without an emaill notification. I did learn my lesson-don't depend on the emails from HO! You have to check on the website to be sure.
 
I am glad that I am not the ony one! I logged on to ask this very question because my mother in law insists that she made an order yesterday am and i could find no record of it anywhere. I am so glad I have you guys!! now I know where to look!! Thank you!!
 
I REALLY wish that there was some way we could see un-finalized orders (just to follow up with the guest). On my first show I had an out of town friend casually mention that she had placed an order for the mutual friends show. I hadn't QUITE finalized the show, but hadn't seen the on-line order. I looked everywhere and it wasn't on the website (I checked and it said 0/0 orders). My long distance friend said she didn't get a confirmation email so gave me the order over the phone (it was a $100 order so definitely affected the show totals and host benefits). I was REALLY glad we found out before I submitted.

My friend said she put in her shipping and cc info. She may not have hit the finalize button and closed without realizing it, but it would be nice to have someway to know that someone put in part of an order so we can follow up with them -- (maybe see items in the cart) --I got an email from a website recently letting me know that I still had items in my cart, something like that could be helpful!
 
I look at email just like I look at snail mail. Sometimes something happens and you just do not get your mail.

Last November I noticed a huge slow down in the amount of emails I was receiving (not just Pampered Chef ones). After digging around, I noticed my Internet Service Provider did some changes and was sending everything back as SPAM. Therefore, I never even received them in my Junk folder.

Hope that helps a little.

Thanks!
Lisa
 
Does this mean...
ivykeep said:
Check your junk mail folders...
Click to expand...

...that all the HWC emails I sent are going to end up in everyone's junk mail folders like the one I sent to myself???:eek:
 
Joyful said:
...that all the HWC emails I sent are going to end up in everyone's junk mail folders like the one I sent to myself???:eek:
Click to expand...

Most do unfortunately when sent from the PWS.

On the previous time we didn't get e-mail notification, there was a hang-up in the server at HO. Their IT department may or may not realize there is a hiccup at the time, so when you have an order and don't see an e-mail for a few hours, contact them. I'd be patient for a few hours in case they find it or it is a legitimate slowdown, but more than about 4 hours and it probably is an issue they don't realize...

One question for the rest...if someone places a wedding registry order do we usually get e-mail notification?
 
  • Thread starter
  • #19
Janet,

Yes you will get notification for wedding registry orders!
 

Frequently Asked Questions

What does it mean if I didn't receive a notification from HO for my order placed on PWS?

If you did not receive a notification from Home Office (HO) regarding your order placed on your Personal Website (PWS), it may indicate that there was a delay in processing or that the order confirmation email was filtered into your spam or junk folder. It's advisable to check those folders first.

How can I confirm if my order was successfully placed on PWS?

You can confirm your order by logging into your PWS account and checking the order history section. If the order appears there, it has been successfully placed. Additionally, you can contact HO for confirmation if needed.

What should I do if my order confirmation email is missing?

If your order confirmation email is missing, first check your spam or junk email folders. If it's not there, you can reach out to Home Office customer support for assistance. They can verify the order status and resend any necessary information.

Is there a way to track my order placed on PWS?

What should I do if I suspect my order was not processed correctly?

If you suspect that your order was not processed correctly, it's important to contact Home Office as soon as possible. Provide them with your order details, and they will help you resolve any issues related to your order status.

You must log in or register to reply here.

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