Another Replacement Part Question

[wadesgirl]

On the replacement sheet, it has "food holder" for the UM. Does anyone know which peice this is? The actual part that glides on the UM has broke from being in my crate. I know I can return the whole thing under warranty but I just want to get that peice replaced. I didn't know if this was the slidy part or the pokey part that holds the food.

 

[DebbieJ]

So why don't you call for a replacement and ask them to send you JUST the part you need?the Food Holder is the pokey part.

 

[wadesgirl]

I didn't know you could do that! I'll have to call. I've been slacking on getting my food chopper replaced also.

 

[ShanaSmith]

I'm pretty sure they will still send you a whole new one.... but it is worth a try

 

[Staci]

Hi there! It sounds like you are referring to the food holder for the Ultimate Mandoline (UM). The food holder is the part that holds the food in place while you use the UM. It is the part that slides and secures the food onto the blade for slicing. If this part has broken, I would recommend contacting our customer service team for a replacement. They will be able to assist you with getting the specific part you need without having to return the entire UM under warranty. I hope this helps! Happy cooking!