I have posted a couple of threads about gift certificate questions because I sold one to a great customer's husband as a Christmas gift for her without learning how they could and could not be redeemed. I wanted to thank everyone for their help, as I was able to determine what I was going to do in certain situations depending on what the final answers from HO were. I thought I would share those final answers: 1. No discount can ever be used in redeeming GCs. Consultants can't use their discounts, past hosts can't use their discounts, and of course, hosts can't use their host discounts since you can't redeem the GCs at shows. Apparently, this is because the discounts can be used in purchasing the GCs (I didn't know that when I sold the GC). 2. Gift certificates cannot be returned for a refund or merchadise credit (to be used at a show). I'm really frustrated with this whole situation because now I feel obligated to purchase a large gift certificate back from this customer so that she can use the money toward her cookware, as she intended to initially. I know that it's my own fault for not checking into the redemption policy before ordering the GC for her, but I just have trouble fathoming why we would sell gift certificates that discourage customers from attending or hosting shows. Based on suggestions I've gotten here (thanks SO much!), I will now be offering my own gift certificates that are only redeemable through me and/or my shows. I thought I would bring up the answers I got from HO to try to prevent someone else from making the same mistake I made. Thanks for letting me vent!