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Along the lines of not liking to make phone calls...

Jan 20, 2010
239
0
When is the best time to call customers that have not told you what's the best time to call? My best time to call is in the AM, in the afternoon I have kids homework, activities, dinner, etc... And so I think customers are doing the same so afternoons are a bad time... What do you think? What do you do?
 

babywings76

Legend Member
Gold Member
Jun 19, 2008
7,289
59
If they haven't specified, do what time works best for you. The important thing is that you try. Sometimes I'd put off making calls because "the best time to reach people is between 7-9pm", but if I wait till then, my house is crazy, the kids are screaming, DH is oblivious-or still not home from work, or I'm trying to put kids to bed. :D
 

raebates

Legend Member
Staff member
Dec 6, 2005
18,357
437
If they don't give you a time to call, call when it's most convenient for you. You can always leave a message. If you try in the morning without any luck, you can try another time another day.

Two notes. First, never assume that anyone else's schedule is like yours. Each of us has our own daily schedule. Afternoons are often good for me. Sometimes mornings are best. Other days only evenings will do. Second, do what's best for you within reason. The best time for me to call is actually about 5:15 a.m. By then I've exercised and done my devotions. However, I've only had one customer for whom that was also a good time to call.
 

esavvymom

Legend Member
Staff member
Sep 8, 2008
7,895
146
I know I sound like a broken record, but it reminds me as much as anyone else,....having said that, one of my Tammy Stanley CDs (and I think her Carpe Phonum book)- she talks about making those calls and WHEN. When she was doing her DS business, she had 3 small children (soon to be 4) underfoot. She said she tried the 'block of time' route but like most of us have discovered, it just doesn't work! So she would just have her stack of slips/numbers ready, and then when she had 5 minutes here or 10 minutes there, she'd make a phone call or two. She said it worked really well for her. This is my problem- blocks of time...while SOMETIMES are going to work- they will have to be on MY timetable and I'll take what I get. Otherwise, I'll be doing the 5 min/10 min here & there way. And like Rae said, if they aren't home, I can try another timeslot. Just keep notes of when you called so you know next time.

Tammy also talks about "When you think of a specific person and that you need/want to call them, do it as soon as you think about it - or as soon after as possible. When I started doing that, I often discovered that they would say something like "I was just thinking about you/your product", or they had a need I was able to fill." (paraphrasing from memory- not exact quote)

That always has struck me - I personally feel maybe there's some truth to that- that our "inner voice" or spirit- whatever you choose to call it- is speaking to me about that person for a reason- and it's a POSITIVE voice, not a negative. Listen to it.

Now, I'm going to work on taking my own advice this week! (Doing a blitz with my cluster - PLUS..there is a snow/ice storm potentially hitting our area this weekend starting Friday...our area shuts down at the HINT of snow/ice...so people will be home!! :D Is it bad to be excited about that??)
 

Chefgirl2

Advanced Member
Gold Member
Jan 23, 2006
992
6
U-G-H! I can always talk myself out of making calls. Finally, I made myself make my calls today. I started at 12:10 and had 3 live conversations by 12:30. 2 want me to call back tonight after they speak with their adult children about co-hosting, 1 said no to signing right now. Yeah! Hey, at least she isn't stringing me along. She gave me a recruit lead and tips for a booking. She also is coming to my meeting with the recruit lead if the lead comes...

Anytime is good. Just as anytime can be bad. Just ask "Is this a good time?" or "Do you have a few minutes?"
 

raebates

Legend Member
Staff member
Dec 6, 2005
18,357
437
I usually go with, "Are you interruptible?"
 

cheflorraine

Member
Gold Member
May 19, 2009
375
3
I prefer to make calls during the day (I feel as though I'm on 'work' mode then), but I know I need to start doing at least once a week evening calls... I've been leaving lots of messages, or talking to someone who says that the person I'm trying to reach is at work during the day.
My problem is that in the evening I'm either busy myself, or I'm 'winding down' and don't feel like getting on the phone... So tomorrow evening I'm just going to 'bite the bullet' and make those calls that I've been avoiding!! I have a list of the on my Outlook calendar...
 

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