Advice on Customers Who Were Ripped off by Previous Consultant

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Discussion Overview

The thread discusses a situation involving a potential host who experienced a negative encounter with a previous consultant, leading to concerns among her friends about ordering products. Participants share their thoughts on how to address the situation and regain trust within the community.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant recounts a call from a potential host who had a previous consultant take her payments and disappear, leaving her friends hesitant to order.
  • Another participant suggests contacting customer service to address the situation and implies that the previous consultant should face consequences for her actions.
  • One participant notes that the potential host still trusts the company, indicating a willingness to book a show despite the past incident.
  • Another participant suggests providing testimonials from past hosts to help reassure the potential host's friends.
  • One participant mentions that the company compensated those who paid in cash and check, but credit card users remain concerned about their information being compromised.
  • One participant proposes recruiting the potential host as a consultant to help her guests feel more comfortable with their purchases.
  • Another participant shares that the potential host previously quit being a consultant to spend more time with her children, indicating her current priorities.

Areas of Agreement / Disagreement

Views differ on how best to approach the situation, with some participants suggesting direct actions to regain trust while others focus on the potential host's previous experience as a consultant.

Contextual Notes

The discussion reflects personal experiences and opinions regarding customer relations and trust-building in the context of past negative experiences with consultants.

Who May Find This Useful

Consultants looking for insights on handling customer concerns and rebuilding trust after negative experiences may find this discussion relevant.

pampered_usmc
pampered_usmc
Messages
21
I got a call from a lady who wanted to book a show. She said that she had a show a few months ago and had over $700 in sales and 7 bookings. The consultant who was doing her show took the checks and cash and ran. Now all of her friends are weary of ordering in fear of it happening again. I wanted to do something special for them to make things right and hopefully gain their trust. Anyone have any advice?

Thanks!
 
Wow, that is awful! Did you call the company and discuss any of this with customer service? I would think that the host would have called them about this but sometimes people just don't know how to approach the situation. It may be that you can work with corporate to fix this situation to everyone's satisfaction. It seems to me that the consultant who did this should have charges against her filed for damages. No one should steal and get away with it.
 
pampered_usmc said:
I got a call from a lady who wanted to book a show. She said that she had a show a few months ago and had over $700 in sales and 7 bookings. The consultant who was doing her show took the checks and cash and ran. Now all of her friends are weary of ordering in fear of it happening again. I wanted to do something special for them to make things right and hopefully gain their trust. Anyone have any advice?

Thanks!
Click to expand...
She obviously still trusts TPC or she wouldn't have called you. You could get a letter or two from past hosts expressing their satisfaction with your customer service and give it to her to share with her guests so they have a reason to trust you.

My guess is she did contact PC and they made good with them.
 
  • Thread starter
  • #4
Yes, they did contact PC. The show was never sent in so all PC did was give products to the peope who paid by cash and check....which is understandable. The people who paid by credit card just had worries that someone that stole all that money, now has their credit card information. The lady who wants to do a show was a past consultant so she knows its not PC's fault. Plus she told me that she loves the products so much, she just couldn't stay away! :)
 
Recruit Her!!!This would be a great way to have her guests feel comfortable! They would be purchasing from someone they know and she could possibly get a ton of bookings from this.
 
  • Thread starter
  • #6
I would but she made it a point to tell me that she use to be a previous consultant but quit because she wanted to spend more time with her children.
 

Frequently Asked Questions

What should I do if a customer feels they were ripped off by a previous Pampered Chef consultant?

First, listen to the customer's concerns without interrupting. Acknowledge their feelings and validate their experience. Then, offer to help resolve the issue by providing accurate information about products, pricing, and policies. It's essential to build trust and show that you care about their satisfaction.

How can I reassure customers who have had negative experiences with previous consultants?

Reassurance comes from transparency and support. Explain your commitment to customer service and how you plan to provide a better experience. Share your own positive experiences with Pampered Chef and highlight the company's values, such as quality and customer satisfaction.

What steps can I take to regain a customer's trust after they were disappointed by a previous consultant?

To regain trust, offer personalized attention and follow up regularly. Provide them with exclusive offers or discounts as a goodwill gesture. Make sure to keep your promises and deliver exceptional service to demonstrate that you value their business and are dedicated to their satisfaction.

How can I prevent similar situations from happening in the future with my customers?

To prevent future issues, maintain clear communication with your customers about products and services. Ensure that you are knowledgeable about the products and the company's policies. Regularly check in with your customers to address any concerns before they escalate, and encourage open feedback.

What resources are available for customers who feel they were misled by a previous consultant?

Customers can reach out to Pampered Chef's customer service for assistance with any issues related to their orders or experiences. Additionally, you can provide them with information about the company's policies and resources available for resolving disputes. Encourage them to share their feedback with you so you can assist them further.

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