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It happens when the adjustment is more than 30 days old. That said, I have ones that NEVER show up on my adjustment page. It doesn't matter how I do the adjustment- most never seem to show. I keep a list of adjustments with info so I can refer back to it as needed.
I would call the solution center. I had an adjustment once that never showed up when I tried to check it. When I called about it, it was supposed to have been shipped...but wasn't. The customer service rep. I spoke with was wonderful! She corrected the problem right away and shipped the product out in a rush status. My host received what she needed the next day.