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Pampered Chef: Adjustment status report?

  1. nancycookspc

    nancycookspc Member Gold Member

    418
    0
    Has anyone else noticed the adjustment status is wrong...I mean I have an outstanding adjustment and want to see if it shipped did it like 2 weeks ago and the page says I have no adjustments. Not even90 day old ones...
    ITs wrong... WHAT UP???
     
    Jun 6, 2009
    #1
  2. c00p

    c00p Veteran Member Gold Member

    1,273
    0
    Yeah, I've noticed that too. Dunno what the deal-e-o is.
     
    Jun 6, 2009
    #2
  3. kam

    kam Legacy Member Staff Member

    3,687
    321
    Yeah, mine too.

    And 2 weeks ago it had bizarre info on it. I had several adjustments, but only 1 showed up. It had a bunch of question marks and even though the received date was correct (I submitted in March 2009) it showed a ship date in Dec of 2008!! Very odd.
     
    Jun 6, 2009
    #3
  4. MLinAZ

    MLinAZ Member Gold Member

    323
    4
    YES! And I finally emailed them, got no response the first day, no response the second day and the 3rd day it showed up in the mail! Then the next day they finally emailed me and said "we show it was delivered on 6/3". Well duh, but that was 2 days after I emailed to follow-up on it!

    It doesn't even come up in CC if I put in the reference number. Very strange.
     
    Jun 6, 2009
    #4
  5. pcchefjane

    pcchefjane Senior Member Gold Member

    2,721
    5
    I've had that same problem. I shipped back 4 items...1 went in my Consultant Kit so I had already gotten the replacement. I called on Monday since my delivery confirmation said it had been received on Friday. The CSR told me it would be 10 business days at least before they knew it was received in adjustments and they would send it out then. Well on Friday I got my replacement 8-qt collapsible bowl in one of the huge show boxes and my replacement tool turnabout in another of the large show boxes...BY US MAIL! That was so ridiculous! I know they have smaller boxes than what they used. I also don't understand why we send back multiple items and they send back each one in a separate box! NUTS!
     
    Jun 7, 2009
    #5
  6. pamperedharriet

    pamperedharriet Legacy Member

    4,172
    1
    I asked about why I can't track adjustments and the reply I got a few weeks ago was that they are trying to fix a problem that occured when they updated their systems. They did not give me a timeline as to when the problem will be fixed and that I should call the solution center in the meantime if I need updated information on adjustments.
     
  7. Belle4562

    Belle4562 Member

    98
    0
    Has anyone noticed if this is still a problem. I have two adjustments that were listed yesterday, and today, they have vanished! :confused:
     
    Aug 22, 2009
    #7
  8. dannyzmom

    dannyzmom Legend Member Gold Member

    9,373
    17
    Belle - it's STILL an ongoing issue and they REALLLLLLY need to get it straightened out!!
     
    Aug 22, 2009
    #8
  9. Belle4562

    Belle4562 Member

    98
    0
    Thanks for the update - I hope they get it straightened out soon.
     
    Aug 22, 2009
    #9
  10. Porchechef

    Porchechef Member

    82
    0
    The same thing happened to me- I was like hello? Where's my status? Then I get an email saying it was shipped on this date, etc. I thought that was odd.
     
    Aug 22, 2009
    #10
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