Troubleshooting Online Adjustments: December Show Hosts Not Receiving?

[wadesgirl]

Has anyone else been having issues with online adjustments?? These would have been from December. It seems like both shows in December that I did online adjustments for were never received by the hosts. I know HO usually sends emails out about the online adjustment but as I've been working with these hosts I cannot find an email from HO. I KNOW I'm not that crazy and wanted to see if anyone else has been having this issue.

 

[tlag1986]

I have had two different things from late November never get shipped to the customers. I thought it was just me. Sorry about your luck and mine, but I'm glad to know it's not just me.

 

[pcchefjane]

I also had a Trifle Bowl and 5 Beaded Spreaders never received that I called in Dec 22nd. I called again on January 5th and they shipped them so I got them 3 days later! I also called because 2 of those Spreaders (this makes 12 out of 22 received) had the gray gasket at the handle sticking up and one had the gray gasket showing between the beads. The CSR issued a pickup order for them. I asked her with the history of the poor quality, could they send me something else instead. I was very tired of the bad spreaders...

 

[sk8rgrrl99]

I had an order shipped to a customer in December as well - only 3 items total and they only send 2. But the adjustment was pretty quick and they got the 3rd item to her.

 

[Geekgirl69]

I had an online adjustment from December that went totally wrong, first a knife that should've been in the box and was told would be received by the holidays never even got shipped out until mid January when we called looking for it. Then a customer wanted to exchange a cutting board for something else and we said the host had the product (In NYC) and they sent fedex to pick it up here in SE PA. Finally the host took it to a fedex/kinkos and they shipped the new product here instead of directly to the guest (also in NYC).