Understanding Adjustment Status: A Quick Guide

[sfdavis918]

I have several adjustments right now that the items that need to be replaced have been sent in. I went today to check how they are doing and they say "received". Does that mean that the item has been received or that the adjustment has been received?

 

[Gina M]

It means the adjustment has been received - once they receive and ship out the new item they will have the shipping information in there.

 

[sfdavis918]

Thanks!

 

[sburnside]

I recently had an adjustment that showed "received" for a couple weeks. Finally I called about it to see why it hadn't been processed. HO had received the return but not the receipt so they were waiting on that. However, the customer nor I had ever received notification they were waiting on something else - no letter, no call, nothing. So, if it's been awhile, you might call to check on it.

 

[sfdavis918]

Thanks for that info. I will definitely do that for one of them.

 

[pamperedharriet]

Lately when I have done an adjustment online they only ask that I return the item with the e-mail showing the reference number from the adjustment and no mention of the receipt.

 

[sburnside]

The customer was sending it back so that may have been why HO requested the receipt. I know HO can look up orders by individual names since I submit electronically, but they still requested and were waiting on the actual receipt.
I think sometimes it depends on who helps each caller.

 

[raebates]

The emails I receive about adjustments haven't requested the receipt, but I always tell my host/guest to include it with the reference number.

 

[jrstephens]

Mine normally means they have received the adjustment and it does not change until the items have been shipped out.

I have had to call after a while to get them released to. I have had them held for no reason that the rep can tell before.

 

[pamperedalf]

It has been taking extra long on all of mine, I had to call yesterday yet again and what do you know 3 pieces were magically sent today!!