Ok- I have 2 questions here:
Other than stones, if something needs to be returned- do all parts have to be returned? An example is the food chopper- like if it were returned without the bottom rubber part or plastic part surrounding it, would that be bad?
And question 2
Is the warranty continued or is there an additional warranty on a product once it's replaced?
The reason I ask is because I had a customer need to return her food chopper. Well, she's only had it a few months- but just pulled it out of the box and finds that the blades aren't turning upon hitting the top, so we're sending it back. Well, she asked if she should keep the rubber bottom, and asked me if it held up pretty well so that she wouldn't have to return it for that. I told her that it held up really well since I use mine constantly.
But it does make me nervous because once you return it, is there a warranty still on it? I have replaced my chopper personally- right before the 5 years, so I've had this one 2 years- could I replace it again if it messes up? But I wasn't sure- then I would hate to not be able to replace it if something goes wrong with the new one a few years from now. I guess I'm thinking if they won't replace it since it's been replaced once, and even at the beginning of the warranty period- I would just hate her to not be able to replace a part without me buying a replacement part because of use later on because she had to have it replaced so early in the game.
Any info?
Other than stones, if something needs to be returned- do all parts have to be returned? An example is the food chopper- like if it were returned without the bottom rubber part or plastic part surrounding it, would that be bad?
And question 2
Is the warranty continued or is there an additional warranty on a product once it's replaced?
The reason I ask is because I had a customer need to return her food chopper. Well, she's only had it a few months- but just pulled it out of the box and finds that the blades aren't turning upon hitting the top, so we're sending it back. Well, she asked if she should keep the rubber bottom, and asked me if it held up pretty well so that she wouldn't have to return it for that. I told her that it held up really well since I use mine constantly.
But it does make me nervous because once you return it, is there a warranty still on it? I have replaced my chopper personally- right before the 5 years, so I've had this one 2 years- could I replace it again if it messes up? But I wasn't sure- then I would hate to not be able to replace it if something goes wrong with the new one a few years from now. I guess I'm thinking if they won't replace it since it's been replaced once, and even at the beginning of the warranty period- I would just hate her to not be able to replace a part without me buying a replacement part because of use later on because she had to have it replaced so early in the game.
Any info?