AprilM
- 7
My wife April is a Consultant & I help her with the back office stuff...
Issue: We have voicemail that a customer from a recent show, and her friend customer# 2, both ordered one each the #2225 Measure-All Cup @ $10.00 but thought they ordered the #2175 Easy Read Measuring Cups @ $23.00. The show date was 9/19/09, the FedX ship date was 9/25/09 the FedX delivered date to host house was 9/30.
We have a show on 10/24 that we could order two new 2175 Easy Read Measuring Cups on for the two customers. And then I thought we could possibly through the PC home office return the two #2225 Measure-All Cups.
However, we've never had to handle any returns and these are both due to a mistake by the buyer? Could we return the two 2225 Measure-All Cups (since it's within 30 days) as buyer remorse, and then have the two customers order the two 2175 Easy Read Measuring Cups under the 10/24 show ? What's PC return policy and what would you suggest.
Please provide suggestions on how to handle this..
I know how important customer service is from the consultant facing the guest and want to ensure our business mantains a good reputation for customer service. My wife as a consultant would be willing to take a ($8:50 hit for shipping $4.25 x 2) if needed to keep these customers happy.
I know I've rabbled with this post but hope it makes sense..
Thanks in advance for responses...
Paul
Issue: We have voicemail that a customer from a recent show, and her friend customer# 2, both ordered one each the #2225 Measure-All Cup @ $10.00 but thought they ordered the #2175 Easy Read Measuring Cups @ $23.00. The show date was 9/19/09, the FedX ship date was 9/25/09 the FedX delivered date to host house was 9/30.
We have a show on 10/24 that we could order two new 2175 Easy Read Measuring Cups on for the two customers. And then I thought we could possibly through the PC home office return the two #2225 Measure-All Cups.
However, we've never had to handle any returns and these are both due to a mistake by the buyer? Could we return the two 2225 Measure-All Cups (since it's within 30 days) as buyer remorse, and then have the two customers order the two 2175 Easy Read Measuring Cups under the 10/24 show ? What's PC return policy and what would you suggest.
Please provide suggestions on how to handle this..
I know how important customer service is from the consultant facing the guest and want to ensure our business mantains a good reputation for customer service. My wife as a consultant would be willing to take a ($8:50 hit for shipping $4.25 x 2) if needed to keep these customers happy.
I know I've rabbled with this post but hope it makes sense..
Thanks in advance for responses...
Paul