12 Family Skillet, Handle Spins...

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Discussion Overview

This thread discusses experiences related to the 12" family skillet, specifically focusing on issues with the silicone handle spinning and other defects. Participants share their personal experiences with product defects and the process of seeking replacements.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, mentions that the silicone handle spins, making it difficult to maneuver the skillet.
  • Another participant suggests returning the skillet if it is defective, emphasizing that it is not worth keeping a faulty product.
  • Several users share similar experiences of handle issues, with one noting that silicone may soften over time.
  • One participant recounts a situation where their handle split during a show, reinforcing the need for a replacement.
  • Another participant expresses excitement about receiving the skillet but acknowledges the potential for defects and the importance of returning it if necessary.
  • Multiple participants discuss a hostess who had a handle issue but was reluctant to return it due to frequent use.
  • One participant shares their experience of contacting HO and receiving prompt follow-up regarding their cookware issue.
  • Another participant appreciates the service from HO, noting that they stand behind their products.

Areas of Agreement / Disagreement

There appears to be general agreement among participants that returning defective products is advisable, though individual experiences with the process and outcomes vary.

Contextual Notes

Participants share personal experiences with product defects and the customer service process, highlighting the importance of communication with HO regarding issues.

Who May Find This Useful

This discussion may be useful for consultants who have experienced similar issues with the 12" family skillet or other cookware and are considering how to address product defects.

jchesley
jchesley
Messages
74
I have the 12" family skillet and the silcone handle part spins around. It makes it really difficult when trying to manuver it because it's not always practical to hold it by both the long handle and the little short handle. Like when flipping a skillet cake for instance.

Has this happened to anyone elses?

Jessica
 
return that skillet now!!! If you paid for it, then you paid too much to have it be defective! And even if you earned it, you deserve to be rewarded with a working product!! LOL!;)
Just call them up and let them know and get it replaced, you'll be more confident while using and selling it!:thumbup: :)
BTW, I love your name, that's my little girls' name!
 
I agree. Call HO and have it replaced.
 
Definitely return it!
 
I've had the same thing happen on several of my pieces. I returned my 10" skillet, got a new one, and it did the same thing. My theory is that silicone softens after a while. It's frustrating, and I'm surprised I haven't heard more people say anything about it. We need to tell HO. They have no way of knowing if we don't say anything.
 
mine loosened like that and then split during a show as I was taking it out of the oven... I kept my mit over it so noone saw it but definitely return that for a new one!
 
I just recieved mine in the mail today! I am so excited to use it, but I am glad that if there is something that might go wrong it might be that so I can keep an eye on it! But I would definitely return... they aren't cheap but well worth the money for a nondefective one! LOL :D
 
I have a hostess whose handle came off of hers. She threw the silicone piece away. She also doesn't want to return it until she gets a new one because she uses it at least twice a day and can't go without it.
 
krzymomof4 said:
I have a hostess whose handle came off of hers. She threw the silicone piece away. She also doesn't want to return it until she gets a new one because she uses it at least twice a day and can't go without it.
Click to expand...

Call HO and the person that you speak with should be able to talk with their supervisor and get it approved to have a replacement shipped out before they send the broken one back....
 
krzymomof4 said:
I have a hostess whose handle came off of hers. She threw the silicone piece away. She also doesn't want to return it until she gets a new one because she uses it at least twice a day and can't go without it.
Click to expand...
When I earned mine last year it came with a broken handle! I called about it and they sent a shipping slip, but I had the new one before returning the old one. I'm sure they will not mind. This is great to share when talking about our warranty, sometimes things are defective. It's nice to know that people can't do without it though. :D
 
They will ship it first to consultants knowing we need it for shows. However, costumers have to ship it back first. Sorry
 
trps said:
They will ship it first to consultants knowing we need it for shows. However, costumers have to ship it back first. Sorry
Click to expand...

Good to know! Thanks!
 
I e-mailed HO yesterday to let them know I had the same problem with my cookware, and tonight someone actually called me back to follow up with me. That, to me, was impressive. They really do stand behind their products. The guy was really pushing me to return the piece for a new one, and he said he'd pass along my information and have the problem checked out. So, please, if anyone else has had the same problem, let HO know! They can't fix problems if we don't tell them!
 
My 8-quart stock pot had a bubble in the finish. I called about it, then before I could ship it back to them (it had been 1 year) she called back, gave me a new tracking number and sent Fed Ex to get it from me. Got my replacement tonight.
 
I have a new appreciation for HO's service to us and our customers. We don't see everything that goes into creating and testing new products, and it's a long process, I'm sure. So when something isn't right, I'm so glad PC stands behind their products. That shows we are the best!
 
I'm glad to know (in a way) that this has happened to others - the handle moving. I thought maybe I was smokin something and didn't know it!! I just emailed HO to see what they say. I too can't live without my 12" skillet. I use it daily and love it!!!!
 

Frequently Asked Questions

What is the size and capacity of the 12 Family Skillet?

The 12 Family Skillet has a diameter of 12 inches, making it ideal for cooking larger meals for families or gatherings. It typically has a capacity that allows for cooking multiple servings at once, accommodating various recipes.

What materials is the 12 Family Skillet made from?

The 12 Family Skillet is usually made from high-quality, durable materials such as stainless steel or non-stick coatings. This ensures even heat distribution and easy food release, making it suitable for a variety of cooking methods.

Is the 12 Family Skillet dishwasher safe?

Yes, the 12 Family Skillet is generally dishwasher safe, which makes for easy cleanup. However, it is always recommended to check the specific care instructions provided by the manufacturer to ensure longevity.

Can the handle of the 12 Family Skillet be removed?

Yes, the handle of the 12 Family Skillet is designed to be removable. This feature allows for easy storage and makes the skillet oven-safe for recipes that require finishing in the oven.

What types of cooking can I do with the 12 Family Skillet?

The 12 Family Skillet is versatile and can be used for a variety of cooking methods, including sautéing, frying, searing, and even baking. It is suitable for stovetop cooking as well as oven use, making it a great addition to any kitchen.

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