What is replacement: Definition and 200 Discussions

1. These are noncommissionable? 2. There is no shipping charge? I can't get one to come up in PPP.

I have a customer that her old lid cracked. She loves her server. When PC changes or retires an item, can we still get replacement parts?

Can the clear plastic top cover be ordered as a replacement part?

Can you place an order for replacement parts in P3? I found the order form. Do you have to mail in the form? TIA Layla

If a customer complained about her food chopper clear collar and her cookie press twist ring were broken and they are under their warrentytime frame can they get the actual replacement part for FREE???? TIA!

Do replacement part orders have to be mailed in?

If someone breaks the glass dish from the spoon rest, is that replaceable? I looked on the repl. order form, but didn't see it there. Thanks!

I wasnt sure where to post this, figured supplies would be a good start! We had some huge storms last week that flooded my MIL's (where were staying) basement and garage. I finally found my PC box and it was wet!! :cry: :cry: I have a bunch of catalogues, mini catalogues, seasons bests, order...

Can I place a replacement parts order online through CC or does it have to be mailed into home office?

I just received my supply order yesterday. Four of 6 packs of invitations order had a line that was blurred or so light it was unreadable. The line that was messed up on mine was "at my house, and I want you to join in the fun." I have emailed HO for replacement.

I have a customer who needed their cookware replaced. She told me about it in January, so I told her what I need from her (I did not sell her this cookware). Her Mom got it for her when she had a show a few years ago. No problem, right? Well, I emailed HO about it and they looked it up and...

I wasn't sure where to put this, but I don't seem to have an updated list of replacement parts. Can anyone tell me if there are any replacement parts available for the all clear quick-stir pitcher (2-liter size)?? My handle is broken :cry:

I have a customer who needs a new case but doesn't want to buy the whole thing. I just looked and its not on there!:eek: Am I just going crazy?

My food chopper broke today!! We were using it to chop some vegetable and the main part that opens up for easy cleaning broke off!! It looks like it is held on by some pegs, and that is what broke!! It's not even a year old yet :( I hope that home office will replace it, it came in my kit.

Hi Everyone! I have a customer whose ex-husband broke the saucer on the spoon rest. I looked it up on parts replacement and only the metal stand as far as I can see is replaceable. So I wondered if anyone had one they wanted to sell. email me at [email protected] Thanks- Kelly

I have a customer whose bar pan broke and she needs it replaced (it's within the warranty). However, here are my problems. a) I have no printer b)the show information is on my old computer. I can access it, but c) I have no internet access on the old computer, therefore I cannot even save...

I have been contacted by a gal who received a Chillzanne Bowl for a Christmas Present. This customer has never even used the bowl and there is a crack and brown stuff coming out of it. She received the bowl from her mil, however doesn't have a receipt. The mil also doesn't remember who the...

Hello Everyone, Is there a way to order replacement part thru our website, or can it only be mailed in? thanks christina

Was wondering if anyohne had any type of replacement parts for the old Easy Accent Decorator. The bottom ring broke on a customer of mine's decorator. I ordered her the current one, not knowing that she had the old one. Thanks in advance!!

Why am I unable to submit this??? I am using the customer's CC number and shipping it TO her. I have done this a zillion times before - this time when I click OK it asks me if I am sure I want to cancel w/o saving!?!?!?

A guest at my show last night brought me her EAD that she's had for several years (since before 2002) and the ring is broken. The replacement parts order form says the EAD parts are for those sold since 1/2/02. Does this mean there's no way I can get one to fit hers?

I can't find the replacement sharpening case for the other knives(not forged), can we still order these? I have a customer who said her dog ate hers?? I don't see it on the replacement list, or in PP. Thanks for your help!

Where can I find a list of Replacement parts?

Does anyone know if our customers can order replacement parts on our personal web sites? I think it would be a lot easier to be able to tell customers looking for replacement parts to go on our web site. My director told me we could do this but does not know how. Does anyone know how?

I had an adjustment for stoneware and yes they required the piece back! Does HO wait until they receive the damaged piece to send the replacement???

I have a customer who needs a replacment for the V-shaped blade in the US & G. Unfortunately, she has the older model. Is the blade the same that she can get a replacement?

My host wanted me to order for replacement parts on her Chillzanne Rectangle. The two inserts! I did I believe on the 23rd of April, and CC says it was shipped, but I can't track. Do they come snail mail and not fed ex? What should I do ??

So I have my first product that needs replaced. My host recieved her shipment today and there is a pair of large serving tongs that are out of alignment. It is like they are twisted. Not sure what the next step to take is. :eek:

I've never had to return anything before. I was told that a family friend back in MI had a broken ring around the cookie press, it was $3 so I sent her the replacement part, come to find out she needed the ring to the accent decorator and she has the defective piece. So what do I do with the...

At a party one of the guests asked about getting a replacement part for an old butcher block knife set - she needs the sharpener replaced. She has asked another consultant and got no response. She said it's from a long time ago but all the knives are still good - just need a new sharpener. I...