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I don't think you can take the locking mechanism out. She can't just leave it open by not closing it? And, why does she not want them to close, the locking mechanism on the Chef's Tongs is what makes them great IMO!
Nope. But the grilling tongs do that!! I know that isn't much help right now, but it might get you another sale?? I have found that once you get used to the locking feature, it gets easier to work with. Maybe she will get used to using them.
Maybe she can rig it so that the locking mechanism doesn't fall backward. Like stick a twist tie in it or something. I really do think she will get used to it if she gives it a while to become habit. It was annoying to me as well, but once I made it a habit, they are great!! They are definitely better than the old Nylon Tongs!! Those were awful, not only did they stay open...but they wouldn't close or grab very well!!