...I wonder what HO will think about it.
Last night I did a show and a very nice lady who was there, gave me a broken piece of the cover for her DCB and asked how to get it replaced. She had her receipt so I praised her for that but deep down I was like, "Oh boy...what happened and will HO send her a brand new one?"
I've heard these horror stories, on here and from some other sources, that even if your stoneware is under warranty they won't replace it because of customer neglect to follow the Use and Care instructions.
I asked her what happened and she said, "You know, I honestly don't know. My boys do all the cooking in our house which is GREAT for me," she smiled, "but I can't remember what they said happened. My life is pretty hectic with all those kids."
So...she hasn't had the thing for a year yet, there's a three year warranty and when I present her story to HO...what do you think they will do about it? I fear the worst, that they won't send her a new one and she will have to buy it again. Of course if that's the case she HAS to host a show and she told me she just did a big show recently and isn't planning on doing another one for a while.
What do ya'll think?
Last night I did a show and a very nice lady who was there, gave me a broken piece of the cover for her DCB and asked how to get it replaced. She had her receipt so I praised her for that but deep down I was like, "Oh boy...what happened and will HO send her a brand new one?"
I've heard these horror stories, on here and from some other sources, that even if your stoneware is under warranty they won't replace it because of customer neglect to follow the Use and Care instructions.
I asked her what happened and she said, "You know, I honestly don't know. My boys do all the cooking in our house which is GREAT for me," she smiled, "but I can't remember what they said happened. My life is pretty hectic with all those kids."
So...she hasn't had the thing for a year yet, there's a three year warranty and when I present her story to HO...what do you think they will do about it? I fear the worst, that they won't send her a new one and she will have to buy it again. Of course if that's the case she HAS to host a show and she told me she just did a big show recently and isn't planning on doing another one for a while.
What do ya'll think?