PCMelissa
Gold Member
- 472
I ordered a tote, the HWC tote, and the HWC ball cap. In this same order was an order for the super starter...business cards, stamp, and name tag. I have been wondering and wondering when I will get my stuff. I get a call from someone in MN who says she opened her package from Merrill- she is a CM consultant- and in her package were MY business cards, stamp, and I assume name tag, instead of hers.
Merrill does not know this woman has called me. They told her to throw my cards out and they are sending hers. She called me...number on my card, and said, I will send you these in the mail, might as well not waste them. I thanked her.
I get a random email from Merrill saying a new order # has been opened. I would have had NO idea what this was about except this nice lady called me.
Then, yesterday I get a box from Merrill. Hoping it is my BC that I can take to my show. No, it is the merchandise. BUT the HWC tote is NOT in the box, even though the packing slip says it is. They hand wrote that the BC are being reprinted and will be shipped later. Again, had the woman not called me, I would have NO idea what is going on. In addition, it makes no mention as to how long I should have to wait.
I guess maybe this is more sensitive to me, cause I worked in the same industry before staying home with my daughter. This type of mistake, and this awful of customer service would completely NOT be accepted.
Has anyone else had these type of problems with them?