gilliandanielle
- 6,059
I got this from my director this morning and I thought it would be cute to share on here. It is the simple parts of this job that make it so successful!
Eddie Bauer and I are very, very close. We must be. He sends me emails all the time and I get his catalog once a month. I probably order online from Eddie Bauer one time a year - right before my husband's birthday - so I guess I'm leading him on and he thinks that means we should have an affair. Why else would he stay in such close contact?
About a week ago his 50% off summer sale catalog arrived. As the first day of summer has just past, I figure, there's still plenty of time to catalog/online shop and get some darling new summer duds. Yesterday I went online, actually found a couple of things for myself and began an order but got interrupted by the phone so many times that I ultimately closed the website. For the past 3 mornings, the open catalog has been sitting right here next to my keyboard. I've talked myself in and out of several items and still have yet to spend one thin dime. EDDIE - why don't you ever call? You are making me feel like "the other woman"!
"Can you just mail me a catalog?" How many times have you graciously done this for a customer and have not followed up with a phone call? (I'm not going to lie, if Eddie Bauer called me right this very moment, my wallet would be about $100 lighter and in about 3-5 days I'd be100% cuter.)
Just a thought - if a customer called you up and said, would you please give me $3.00 (for no particular reason or cause - just give me $3.00)…what would you say? Because when you think about the cost of a catalog, an envelope, and postage isn't that a fair cost for an average catalog to be mailed? Figure out YOUR cost to mail a catalog, post it near your phone and perhaps this will give you the motivation you need to pick up the phone and FOLLOW-UP! And don't hang up without adding… "before I let you go, what would you think about penciling a time between now and the end of the summer for a fun get together with some of your friends? I have the dates available the last week of July or the first week in August - which of those might work for you?"
EDDIE BAUER you tease, why do you insist on breaking my heart?
Thanks to Jenn Marques from Naomi Zuccaro's team for passing this along from Marian.
Eddie Bauer and I are very, very close. We must be. He sends me emails all the time and I get his catalog once a month. I probably order online from Eddie Bauer one time a year - right before my husband's birthday - so I guess I'm leading him on and he thinks that means we should have an affair. Why else would he stay in such close contact?
About a week ago his 50% off summer sale catalog arrived. As the first day of summer has just past, I figure, there's still plenty of time to catalog/online shop and get some darling new summer duds. Yesterday I went online, actually found a couple of things for myself and began an order but got interrupted by the phone so many times that I ultimately closed the website. For the past 3 mornings, the open catalog has been sitting right here next to my keyboard. I've talked myself in and out of several items and still have yet to spend one thin dime. EDDIE - why don't you ever call? You are making me feel like "the other woman"!
"Can you just mail me a catalog?" How many times have you graciously done this for a customer and have not followed up with a phone call? (I'm not going to lie, if Eddie Bauer called me right this very moment, my wallet would be about $100 lighter and in about 3-5 days I'd be100% cuter.)
Just a thought - if a customer called you up and said, would you please give me $3.00 (for no particular reason or cause - just give me $3.00)…what would you say? Because when you think about the cost of a catalog, an envelope, and postage isn't that a fair cost for an average catalog to be mailed? Figure out YOUR cost to mail a catalog, post it near your phone and perhaps this will give you the motivation you need to pick up the phone and FOLLOW-UP! And don't hang up without adding… "before I let you go, what would you think about penciling a time between now and the end of the summer for a fun get together with some of your friends? I have the dates available the last week of July or the first week in August - which of those might work for you?"
EDDIE BAUER you tease, why do you insist on breaking my heart?
Thanks to Jenn Marques from Naomi Zuccaro's team for passing this along from Marian.
