Why Did Cranberry Plates Stop Selling So Suddenly?

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Discussion Overview

The thread discusses participants' experiences and frustrations regarding the sudden discontinuation of certain Pampered Chef products, specifically the cranberry plates and pizza crust mix. Participants share their personal stories about order submissions and inventory management issues.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses frustration over missing the opportunity to submit an order for cranberry plates, feeling it was unexpected for such items to be discontinued.
  • Another participant shares a similar experience with the purple handi scraper, noting that the company seems to be more vigilant about inventory control.
  • Several users mention issues with back-ordered items, specifically the pizza crust mix, and the complications surrounding refunds and order processing.
  • One participant highlights the confusion caused by receiving conflicting information regarding product availability.
  • Another participant notes that they were aware of the discontinuation announcement but still felt frustrated by the situation.
  • One participant discusses their strategy to compensate customers with alternative products when certain items were unavailable.

Areas of Agreement / Disagreement

Participants generally express frustration over the discontinuation of products and the challenges faced with order processing. However, there is no clear consensus on whether the inventory management changes are viewed positively or negatively.

Contextual Notes

Participants' experiences reflect a range of issues related to product availability and customer service interactions, emphasizing the impact of inventory decisions on their business practices.

Who May Find This Useful

Consultants who have faced similar challenges with product availability and order management may find the shared experiences relevant.

ShellBeach
Messages
1,260
Aaargh. I was horrified when I tried to submit my host's show from February. Got a message that the small & medium cranberry plates were gone!

Didn't collect all the funds from the host until Monday on the way to work. Had to wait until Tuesday to deposit to my bank. Wish I would have made the time Tuesday to submit the order!

What a mess. If I see 'em on the outlet next year I'll be bummed!

Just looking for some sympathy. I know it's my fault for not reading newswire, but honestly, I never thought these items were popular enough for a stop sell!
 
I understand your frustration...I felt the same way with the purple handi scraper. They were gone before I had a chance to submit my final February shows.

I think HO is really watching their product quantities and sometimes they run a bit short when they discontinue an item. The outlet shows it because hardly anything is on there anymore plus we didn't have mystery boxes at conference last year. They seem to be doing a much better job at controlling inventory.
 
Yeah, I had ordered a bunch of the pizza crust mix for a past host & myself and got notified 2 conflicting things. One said I needed to call and see about getting a refund, the other said they were on back order. So I called and they said we can't get any of the ones I ordered. I submitted this show on Feb. 28th. Worst of it was that for some ridiculous reason, they couldn't credit our cards properly. My customer ordered 3 boxes, I ordered 4 (for my mom) and split the shipping. She also was a past host, so there was a discount. She paid her part on her CC, and I paid the balance w/ my personal CC, not my PC one. The CS rep said she couldn't refund us that same way. She ended up calling me back this morning and said that they will issue the refund to my PC debit card and then I'll have to reimburse my customer. :grumpy:
 
I had the same problem with the pizza crust. I got an email saying it was back-ordered and one saying to call HO. When I called I was told they were out of them as well. What I found was funny is that I had the show delivered before I even got the emails from HO, that is what I found frustrating.
 
Ok you guys they sent an email two weeks ago telling us that they were not going to offer these anymore after the 28th, period.
 
I submitted mine on the 28th, I knew there would be a chance it would be gone...I'm just frustrated they couldn't refund me the same way it was entered in on P3.
 
I missed the e-mail about the Season's Best, but I just took them off of the order and everyone who ordered it will get the SS/10 AND SS/11 SB because I couldn't get the FW10 and I didn't have enough myself to give the customers.

I'm hoping two cookbooks for the price of one will make them happy.
 
  • Thread starter
  • #8
Nanisu said:
Ok you guys they sent an email two weeks ago telling us that they were not going to offer these anymore after the 28th, period.

I get that, Nancy. Yes, it's definitely a good thing that they are watching inventory better. I still wanted to rant. Hence the "rant" in the title. I still suspect they will show up on the outlet when they could have been sold at full price. mutter... mutter...


Oh yeah, I thought about getting more pizza crust & the purple handy scraper, too, but knew this show wouldn't close in time for that.:grumpy:
 

Frequently Asked Questions

Why did the Cranberry Plates stop selling so suddenly?

The Cranberry Plates were discontinued due to a combination of factors, including changes in consumer preferences, inventory management decisions, and the company's focus on introducing new products that align with current trends.

Were there any quality issues with the Cranberry Plates?

No, there were no significant quality issues reported with the Cranberry Plates. The decision to stop selling them was primarily based on market demand rather than product quality.

Will the Cranberry Plates be available again in the future?

As of now, there are no official announcements regarding the return of the Cranberry Plates. However, Pampered Chef often revisits popular items based on customer feedback, so it's possible they could be reintroduced.

How can I find out about new products similar to the Cranberry Plates?

You can stay updated on new product releases by subscribing to Pampered Chef's newsletter, following their social media channels, or checking their official website regularly for announcements.

What should I do if I have a set of Cranberry Plates?

If you have a set of Cranberry Plates, you can continue to use them as they are still functional and stylish. Additionally, you might consider joining online groups or forums where you can connect with other Pampered Chef enthusiasts to share tips and ideas for using your plates.

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