chef131doreen
Gold Member
- 1,255
Just got this E-Mail I have a very large fundraiser and almost all 900 packets are almost done how the hell am I going to put stop sell stickers on all 900 catalogs for 3 products .Can't they find these things out before the products are ready to be sold
August 21, 2008
Dear Consultant:
I have news to share with you regarding three fall 2008 products, the
Holiday Spreader (#2809), the Holiday Serving Plate (#2807) and the
Holiday Appetizer Plates (#2808). Effective immediately, these products
will be placed on “stop sell.” This means do not show or sell these
products until further notice.
Holiday Spreader
As part of our commitment to quality, we require our suppliers to meet
all applicable federal and state standards and laws. We also require
our suppliers to conduct testing prior to shipment to ensure we meet all
standards. Our supplier provided us with certifications from
independent testing facilities indicating that the Holiday Spreader
manufactured in China met the federal lead paint standard. However, as part of
our quality assurance procedures, we also conducted additional
independent testing on random samples which indicates that at least some of the
products contain excess levels of lead, violating the federal lead paint
standard.
Given these circumstances, we advise you not to continue to use the
product and we are voluntarily recalling the Holiday Spreader. We will
take the following steps:
1) If you received the Holiday Spreader (#2809) as part of the Director
Benefit Kit, the June Sell-A-Thon or as part of a sample order, we
will issue a Federal Express call tag so that the product can be returned
to us free of charge. You will receive a separate email before the end
of the month identifying the time frame in which you can expect
Federal Express to pick up the products.
2) If you submitted a sample order for the spreaders that hasn’t
shipped, your order will be on backorder. The backorders will be filled
when we have acceptable product in stock.
It’s important for you to know that the handles of the Spreader are
sealed with polyurethane. Exposure to the lead paint on the handle
could result if the coating wears off. Lastly, please note that we have
alerted the Consumer Safety Product Commission to our voluntary recall of
this product.
Holiday Plates
While the Holiday Serving Plate (#2807) and the Holiday Appetizer
Plates (#2808) meet federal lead requirements as well as our quality
standards, we recently determined that these products do not comply with
California’s Proposition 65 requirements. Although Proposition 65 does
not prevent the sale or use of these products, it does require strong
warnings to be placed on products sold to or used by California consumers
that exceed certain levels of lead and other listed chemicals.
Proposition 65 does not apply to sales or use of products in any other state
or in other countries.
While our supplier provided us with certifications from independent
testing facilities indicating that the above products meet the California
lead limitations, we conducted additional independent testing on random
samples which indicates at least some of these products contain lead
at levels that exceed the state’s warning threshold for lead.
The Proposition 65 lead limits are very low. In fact, FDA tests show
that lead levels found in some everyday food products can exceed the
California standard. However, we want to continue to follow our quality
guidelines which require our products to comply with California’s
Proposition 65 requirements. We know that you and your customers have come
to expect the highest quality standards from The Pampered Chef.
Given the situation with the holiday plates, we will take the following
actions:
1) If you live in California and received the Holiday Serving Plate
(#2807) and/or Holiday Appetizer Plates (#2808) as part of the Director
Benefit Kit, the June Sell-A-Thon or as part of a sample order, we will
issue a call tag so that the products can be returned to us. If you
received a call tag for the Holiday spreader, you may return these
products with the Spreader. You will receive a separate email before the end
of the month identifying the date on which you can expect Federal
Express to pick up the products.
2) If you live outside of California and received the Holiday Serving
Plate (#2807) and/or Holiday Appetizer Plates (#2808), you may choose
to return the products to us or keep the products. You may return
these products with the call tag issued for the Holiday Spreader. If you
did not receive the Holiday Spreader and want to return the plates,
please email the Solution Center at [email protected]
to obtain a call tag.
3) If you submitted a sample order for the plates that hasn’t
shipped, your order for these products will be on backorder. The backorders
will be filled when we have acceptable plates in stock.
I know this is disappointing news, be assured we are doing everything
we can to rectify it. We are working with our supplier to determine how
long it will take to rebuild our stock with products that meet all
applicable legal standards as well as our quality standards. We will
provide you with an update on the status of these products the week of
September 15.
As you know, we stand by the quality of our products. We are extremely
disappointed with these situations and apologize for any inconvenience
it may cause you.
If you have any questions, please contact the Solution Center at
1-888-OUR-CHEF or at [email protected].
Marla Gottschalk
Chief Executive Officer
The Pampered Chef is a registered trademark.
Please do not reply to this e-mail. It is not set up to accept replies.
You are receiving this e-mail because you are a Consultant with The
Pampered Chef, Ltd. If you received this e-mail in error, please send a
separate e-mail to [email protected].
August 21, 2008
Dear Consultant:
I have news to share with you regarding three fall 2008 products, the
Holiday Spreader (#2809), the Holiday Serving Plate (#2807) and the
Holiday Appetizer Plates (#2808). Effective immediately, these products
will be placed on “stop sell.” This means do not show or sell these
products until further notice.
Holiday Spreader
As part of our commitment to quality, we require our suppliers to meet
all applicable federal and state standards and laws. We also require
our suppliers to conduct testing prior to shipment to ensure we meet all
standards. Our supplier provided us with certifications from
independent testing facilities indicating that the Holiday Spreader
manufactured in China met the federal lead paint standard. However, as part of
our quality assurance procedures, we also conducted additional
independent testing on random samples which indicates that at least some of the
products contain excess levels of lead, violating the federal lead paint
standard.
Given these circumstances, we advise you not to continue to use the
product and we are voluntarily recalling the Holiday Spreader. We will
take the following steps:
1) If you received the Holiday Spreader (#2809) as part of the Director
Benefit Kit, the June Sell-A-Thon or as part of a sample order, we
will issue a Federal Express call tag so that the product can be returned
to us free of charge. You will receive a separate email before the end
of the month identifying the time frame in which you can expect
Federal Express to pick up the products.
2) If you submitted a sample order for the spreaders that hasn’t
shipped, your order will be on backorder. The backorders will be filled
when we have acceptable product in stock.
It’s important for you to know that the handles of the Spreader are
sealed with polyurethane. Exposure to the lead paint on the handle
could result if the coating wears off. Lastly, please note that we have
alerted the Consumer Safety Product Commission to our voluntary recall of
this product.
Holiday Plates
While the Holiday Serving Plate (#2807) and the Holiday Appetizer
Plates (#2808) meet federal lead requirements as well as our quality
standards, we recently determined that these products do not comply with
California’s Proposition 65 requirements. Although Proposition 65 does
not prevent the sale or use of these products, it does require strong
warnings to be placed on products sold to or used by California consumers
that exceed certain levels of lead and other listed chemicals.
Proposition 65 does not apply to sales or use of products in any other state
or in other countries.
While our supplier provided us with certifications from independent
testing facilities indicating that the above products meet the California
lead limitations, we conducted additional independent testing on random
samples which indicates at least some of these products contain lead
at levels that exceed the state’s warning threshold for lead.
The Proposition 65 lead limits are very low. In fact, FDA tests show
that lead levels found in some everyday food products can exceed the
California standard. However, we want to continue to follow our quality
guidelines which require our products to comply with California’s
Proposition 65 requirements. We know that you and your customers have come
to expect the highest quality standards from The Pampered Chef.
Given the situation with the holiday plates, we will take the following
actions:
1) If you live in California and received the Holiday Serving Plate
(#2807) and/or Holiday Appetizer Plates (#2808) as part of the Director
Benefit Kit, the June Sell-A-Thon or as part of a sample order, we will
issue a call tag so that the products can be returned to us. If you
received a call tag for the Holiday spreader, you may return these
products with the Spreader. You will receive a separate email before the end
of the month identifying the date on which you can expect Federal
Express to pick up the products.
2) If you live outside of California and received the Holiday Serving
Plate (#2807) and/or Holiday Appetizer Plates (#2808), you may choose
to return the products to us or keep the products. You may return
these products with the call tag issued for the Holiday Spreader. If you
did not receive the Holiday Spreader and want to return the plates,
please email the Solution Center at [email protected]
to obtain a call tag.
3) If you submitted a sample order for the plates that hasn’t
shipped, your order for these products will be on backorder. The backorders
will be filled when we have acceptable plates in stock.
I know this is disappointing news, be assured we are doing everything
we can to rectify it. We are working with our supplier to determine how
long it will take to rebuild our stock with products that meet all
applicable legal standards as well as our quality standards. We will
provide you with an update on the status of these products the week of
September 15.
As you know, we stand by the quality of our products. We are extremely
disappointed with these situations and apologize for any inconvenience
it may cause you.
If you have any questions, please contact the Solution Center at
1-888-OUR-CHEF or at [email protected].
Marla Gottschalk
Chief Executive Officer
The Pampered Chef is a registered trademark.
Please do not reply to this e-mail. It is not set up to accept replies.
You are receiving this e-mail because you are a Consultant with The
Pampered Chef, Ltd. If you received this e-mail in error, please send a
separate e-mail to [email protected].
