Why are some Pampered Chef products on backorder?

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Discussion Overview

The thread discusses the recent backorder situation affecting several Pampered Chef products, including the Quikut Paring Knives, Cranberry Deep Covered Baker, and Decorator Bottle Set. Participants share their reactions to the backorders, express concerns about how to manage customer expectations, and reflect on the implications for their sales and upcoming shows.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Exploratory

Main Points Raised

  • One participant expresses frustration about having shows scheduled and worries about customers ordering items that are backordered for an extended period.
  • Another participant mentions that they would still promote the backordered items, suggesting that their popularity is a positive sign.
  • Several users share their experiences of receiving the same email about the backorders, indicating a common situation among consultants.
  • One participant notes that the backorder situation is not as critical since it is not close to the holidays, which could have heightened customer dissatisfaction.
  • Another participant expresses concern about the potential impact on holiday bookings due to the backorder issues.
  • Some participants reflect on the communication from the home office, with one noting that it is better than past experiences where items were put on stop sell.
  • One participant shares their dissatisfaction with the quality of the decorator bottles, while others defend their usefulness for non-professional bakers.
  • Another participant suggests that the company should have anticipated high sales for new products and expresses concern about future backorders.
  • One participant humorously remarks on the situation, suggesting that it reflects the popularity of their products.

Areas of Agreement / Disagreement

Views differ among participants regarding how to handle the backorder situation and the implications for their sales. Some express frustration, while others focus on the positive aspects of product popularity and communication from the home office. No clear consensus emerges on the best approach to manage customer expectations.

Contextual Notes

The discussion reflects personal experiences and opinions of consultants regarding the impact of backorders on their business practices and customer interactions. Participants share their thoughts on product quality and the effectiveness of communication from the company.

Who May Find This Useful

Consultants looking for insights on managing customer expectations during product backorder situations may find this discussion relevant.

gilliandanielle
gilliandanielle
Messages
6,059
Here is an e-mail I just got from HO- What is going on with them??

Dear Consultant,

We’re sorry to report to you that three of our new products, the set of three Quikut Paring Knives (#1257), Cranberry Deep Covered Baker (#1321) and Decorator Bottle Set (#1585) have all been placed on back order. Your sales of these products in September drastically exceeded our expectations and as a result we are currently out of stock on these items.

We are receiving regular shipments of the new, colored Quikut Paring Knives, and expect all back orders will be shipped by Monday, October 23.

Back orders on the Cranberry Deep Covered Baker are expected to be shipped by October 27 and back orders on the Decorator Bottle Set are expected to be shipped by November 2. We are currently working with the vendors that supply the Cranberry Deep Covered Baker and Decorator Bottle Set to substantially increase their production levels. We will keep you updated on the progress we are making.

We know back orders are disappointing to you, as well as your customers and hosts. Please accept our sincere apologies for the inconvenience this situation will cause you.


The Pampered Chef
 
Bah! That's insane. How is everyone going to handle this? I have 2 shows this weekend, and I'd hate to have people order things I knew were on backorder for so long. A month practically!
 
They always try to give us the worse case scenerio date. I would still promote those items but tell them that they are so popular that they are currently backordered a couple weeks.

I would also tell them that if they want them they should put their order in now so that they don't have to wait even longer. Make it an urgent need.:eek:
 
I got the same e-mail
 
Bummer, but what can we do!?! Thankfully it's not right before the holidays where people would be totally upset not to get it by a certain date!
 
Got the same email!!:mad:
 
The way I am thinking is that if we are having these problems now are people going to book off of us for the holiday:confused: :confused: :confused:
 
grrrrr I got the same email too :( I am pretty ticked about it becasue their holding my sample order until then....... I ordered sample packet A.... uggggg
 
Last edited:
BethCooks4U said:
They always try to give us the worse case scenerio date. I would still promote those items but tell them that they are so popular that they are currently backordered a couple weeks.

I would also tell them that if they want them they should put their order in now so that they don't have to wait even longer. Make it an urgent need.:eek:
Click to expand...

I think Beth has the best tactic for handling this!!
Personally I think it says a LOT about our stuff - people REALLY want our stuff!
 
mommyhugz1978 said:
grrrrr I got the same email too :( I am pretty ticked about it becasue their holding my sample order until then....... I ordered sample packet A.... uggggg
Click to expand...
They won't hold the whole sample order until then, just the backordered item.


And BTW, we all got that email. :rolleyes:
 
I was really surprised too! I have sold a ton of the decorator bottles!
 
I have to say I'm not all that impressed with the decorator bottles. The tips for one thing have seams which is a sign of cheapness and putting your icing in a baggy first to get it into the bottles is crazy, if I'm going to put my icing in a baggy I might as well put it in a icing bag w/tip. I think they will be great for kids but anybody who does cakes will not find them helpful.
I do agree with Beth, I think HO is great about giving us a heads up on things like this, and hey backorders happen, just goes to show we have a huge interest in our new products.
 
The communication about backorders from HO is a good thing, years ago we put things on STOP SELL because we couldn't keep up with demand.

At your shows put a positive spin on it, take the orders telling them a "projected" delivery date. Be honest tell them our customers were so excited to have these products in their kitchens this fall that we exceeded our supply. We are anticipating them to be shipped on or before XXXX.

Every company has backorders, the good thing about PC is they will ship the rest of the show. I did a Longaberger party this summer, one of the purses was on backorder they held the show for over a month (their shipping is slow anyway) I finally threw a fit with the consultant & she got them to release the baskets.

If you go into a show with negative feelings about the backorder status, your customers will agree with you, If you are positive and let them know we have a ship by date they will buy anyway.
Teresa
 
I am afraid if someone wants to order the "Cranberry Deep Covered Baker" in November for Thanksgiving and they are still on back order!!:eek:
 
It could be worse... there could be a problem with an item and it could be on Stop Sell... that happened a few years ago!

Such is life!! People will understand! We are just waaaaayyyy tooo popular!! Good for us!
Jaye :)
 
I think as popular as ALL of our items are they should have anticipated high sales of the new products. If they are back ordereing this soon, I am worried about repeat back orders.
 
Your sales of these products in September drastically exceeded our expectations.

Hmm, maybe they should up their expectations for us as we seem to be super sellers. :D
 
Compensation
jaye said:
It could be worse... there could be a problem with an item and it could be on Stop Sell... that happened a few years ago!

Such is life!! People will understand! We are just waaaaayyyy tooo popular!! Good for us!
Jaye :)
Click to expand...

Hopefully they will compensate the hosts and maybe us with a little something. ;)
They did that year when they sent all consultants PC dollars and a nylon ladle with the Soups, stew, chili recipe cards for our hosts.
That was nice. I hope this isn't the early signs that PC has gotten a hold of a vendor who can't produce what we are selling. I thought they learned their lesson already with that. Oh well, maybe it will get better. :(

It can't possibly get any worse, can it.....:confused: :eek:
LOL
Debbie
 
There holding my sample order until the products come in is another email that I got from HO. and yes I know all of us got the same email about the back ordered products!!:rolleyes:


BethCooks4U said:
They won't hold the whole sample order until then, just the backordered item.


And BTW, we all got that email. :rolleyes:
Click to expand...
 
  • Thread starter
  • #20
I can't stand how they try to suck up to us by saying that we "drastically exceeded their expectations" when really they just don't have enough product and know that we are the ones that have to tell our customers about that!! It isn't that we sold too much, it is that they don't have enough!
 
Swirl said:
I have to say I'm not all that impressed with the decorator bottles. The tips for one thing have seams which is a sign of cheapness and putting your icing in a baggy first to get it into the bottles is crazy, if I'm going to put my icing in a baggy I might as well put it in a icing bag w/tip. I think they will be great for kids but anybody who does cakes will not find them helpful.
I do agree with Beth, I think HO is great about giving us a heads up on things like this, and hey backorders happen, just goes to show we have a huge interest in our new products.
Click to expand...

I just used a butter knife to put the icing in the bottles; worked great. No, they're probably not for professional bakers, but for us "novices" & kids I think they're lots of fun! Plus, you can use regular Wilton tips with them also.
 
DebbieSAChef said:
Hopefully they will compensate the hosts and maybe us with a little something. ;)
They did that year when they sent all consultants PC dollars and a nylon ladle with the Soups, stew, chili recipe cards for our hosts.
That was nice. I hope this isn't the early signs that PC has gotten a hold of a vendor who can't produce what we are selling. I thought they learned their lesson already with that. Oh well, maybe it will get better. :(

It can't possibly get any worse, can it.....:confused: :eek:
LOL
Debbie
Click to expand...


That would be nice, I do remember when the sweetheart towel ran out the gave all the guests the patriotic towels and cake mix instead.
 
  • Thread starter
  • #23
lacychef said:
I just used a butter knife to put the icing in the bottles; worked great. No, they're probably not for professional bakers, but for us "novices" & kids I think they're lots of fun! Plus, you can use regular Wilton tips with them also.
Click to expand...
I use the funnels and push it through the neck with the skinny scraper!
 

Frequently Asked Questions

Why are some Pampered Chef products on backorder?

Some Pampered Chef products may be on backorder due to high demand, production delays, or supply chain issues. When a product becomes popular, it can quickly sell out, leading to backorders as the company works to restock inventory.

How does Pampered Chef handle backorders?

Pampered Chef typically informs customers about backordered items at the time of purchase. Customers will receive updates regarding the status of their order and an estimated shipping date once the product is back in stock.

Can I cancel my order if a product is on backorder?

Yes, customers can usually cancel their order if a product is on backorder. It's best to contact Pampered Chef customer service for assistance with cancellations or to inquire about the status of your order.

How long will I have to wait for backordered products?

The wait time for backordered products can vary depending on the specific item and the reason for the delay. Pampered Chef aims to restock items as quickly as possible, and customers are typically notified with estimated shipping dates.

Will I be charged for backordered items?

Customers are usually charged for backordered items at the time of purchase. However, if there are significant delays, Pampered Chef may reach out to discuss options, including potential refunds or changes to the order.

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