Where Are My Santoku and Chef's Knives from the Promotion?

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Discussion Overview

This thread centers around participants discussing their experiences with receiving Santoku and Chef's knives from a promotion. Several users share their timelines and issues related to shipping and tracking of the knives.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant expresses frustration over not receiving their Santoku and Chef's knives, noting that the tracking information has not updated.
  • Another participant mentions receiving their knives about a week after their qualifying show in August.
  • One user states they received their Chef's knives in September and questions if they are discussing the same promotion.
  • Another participant suggests calling the Home Office (HO) for assistance, indicating that others should have received their knives by now.
  • One participant shares that they received their knives shortly after submitting their last qualifying show at the end of September.
  • Another user recounts a similar issue with a previous order and advises contacting HO to resolve the shipping problem.
  • One participant reports that HO is sending them a new set of knives and is putting a trace on the original order.
  • Another participant inquires if they could borrow the Santoku knife from someone else.
  • One user discusses the popularity of the Santoku knife among their friends and mentions successful shows and bookings related to it.
  • Another participant celebrates their success with a recent show and appreciates motivated hosts.

Areas of Agreement / Disagreement

Views differ regarding the timing of receiving the knives, with some participants having received them promptly while others have experienced delays. No clear consensus emerges on the overall shipping experience.

Contextual Notes

Participants share personal experiences related to the promotion and shipping of the knives, reflecting varying timelines and outcomes.

Who May Find This Useful

Consultants experiencing similar issues with promotional items or those interested in the timelines of receiving products may find this discussion relevant.

jentapp
Messages
284
You know, the Santoku and Chef's knife from the promotion. I've never received mine. I know that they said that they would ship out this week, but the tracking number they gave me a couple of weeks ago is still listed as "billing information received" and has never shipped. :confused:
 
I got mine about a week after i got ss1 but that was in aug~tiffanyp
 
I got my chefs knives in September. Are we talking about the same promotion.
 
I'd call HO as you should have gotten yours by now.
 
I tried to post this... but it didn't show up. I submitted my last qualifying show at the end of September and got mine just a few days later... I think Octoer 10? You should definitely have them by now. Call HO! :)
 
I submitted my last show on the last day of Sept. and It put me at the qualifying amount (and was my 4th show) I got them two days later, before my SS1 kit. Why don't they put those promotion things on the UPS tracker??
 
jentapp said:
You know, the Santoku and Chef's knife from the promotion. I've never received mine. I know that they said that they would ship out this week, but the tracking number they gave me a couple of weeks ago is still listed as "billing information received" and has never shipped. :confused:
I have had this problem. You have to call HO because they need to resend them. There is some hang up between HO and UPS. It happened once with a supply order. I waited too long and didn't get the stuff in time. It worked out though!
 
  • Thread starter
  • #8
Thanks, everyone!I called HO today and they're sending me out a new set (wish I'd had them for all of my shows this weekend, but what can ya do...LOL). She said that she's going to put a "trace" on the other set (which still says "billing information received").

Hopefully I'll have them early next week. :D
 
Glad it worked out! Can you borrow them from someone?
 
  • Thread starter
  • #10
I probably could have borrowed the Santoku from my recruit (she won it at Fall Kickoff), but it pretty much sells itself (at least to the hosts and to 1 of today's guests who is throwing a last minute party tomorrow morning JUST to get that knife with the host discount).

I had 2 guests today book shows in Dec/Jan in the hopes that the Deep Covered Baker would be back on sale by then, too. The new toys are VERY popular with my circle of friends. :D

Today's show also got me over the top for my SS2 toys! WOO HOO!!! Tomorrow's evening show is supposed to be big (yes, I have 2 tomorrow), but my last "big" party only had 2 people buy anything so I'm really hoping that this one will be different (although I did get one recruit from that other show, so I can't complain too much).

Sorry...I'm tired and rambling. My host today didn't warn me that she lived on the 4th floor and that there was no elevator (stairs are NOT my friend). It was a $558 show with a couple of more possible orders coming in, though, so I got over it real quick. Best host I've had so far, too, and totally justified the website cost since she used it relentlessly and had almost $200 in outside orders before I even left my house this afternoon! LOL Yesterday's and today's and at least one of tomorrow's hosts all did their shows JUST for that Santoku without ever seeing or touching it, so I'll forgive whomever caused me to not get my knives before my show (as long as they get my SS2 toys to me a little faster than they did my SS1 toys and my knives...LOL). :D
 
Yay on getting the SS2. Got to love those great hosts that are motivated.
 
Way to go! I have, too, found that when they use the website, it makes a difference!
 

Frequently Asked Questions

Where can I find the tracking information for my Santoku and Chef's knives from the promotion?

You can find the tracking information for your knives by checking your email for a shipping confirmation from Pampered Chef. This email typically includes a tracking link. If you can't find it, you can also log into your Pampered Chef account and check your order history for shipping details.

When should I expect my Santoku and Chef's knives to arrive?

The delivery time for your knives can vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 3-5 business days, and shipping can take an additional 5-7 business days. You can check the estimated delivery date in your shipping confirmation email.

What should I do if my Santoku and Chef's knives haven't arrived yet?

If your knives haven't arrived by the estimated delivery date, first check the tracking information for any updates. If there are no updates or if the tracking shows that the package was delivered but you haven't received it, please contact Pampered Chef customer service for assistance.

Can I change my shipping address after placing the order for the knives?

What if my Santoku and Chef's knives arrived damaged or defective?

If your knives arrive damaged or defective, please contact Pampered Chef customer service within 30 days of receiving your order. They will guide you through the process of returning the item and obtaining a replacement or refund.

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