When to Expect a Response: Calling Back for Bookings | Tips & Advice | TIA

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Discussion Overview

This thread explores various experiences and strategies related to following up with potential hosts after leaving messages for bookings. Participants share their personal approaches to managing callbacks and the challenges they face in getting responses.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, mentions calling several potential hosts and seeking advice on when to follow up after leaving messages.
  • Another participant shares their experience of following up within the week and suggests leaving a message indicating when they will call back.
  • Several users mention the importance of not leaving the initiative solely with the potential hosts and suggest giving specific times for follow-up calls.
  • One participant notes that they typically stop calling after three messages, indicating they do not want to be overly persistent.
  • Another participant discusses their practice of keeping track of contacts and reaching out periodically, especially when new products are released.
  • One participant highlights the challenge of getting callbacks, sharing that they often call at different times to increase their chances of reaching someone.
  • Another participant mentions using tools like Excel to track customer interactions and preferences regarding calls.
  • One participant recounts a long-term follow-up experience that eventually led to a successful booking after years of persistence.

Areas of Agreement / Disagreement

Views differ on the best approach to follow-ups, with some participants advocating for specific follow-up times while others emphasize the importance of persistence without being overly intrusive. No clear consensus emerges on a single best practice.

Contextual Notes

Participants share a variety of personal experiences and methods, reflecting the diverse approaches within the consultant community regarding follow-ups and managing potential host relationships.

Who May Find This Useful

Consultants looking for insights on managing follow-ups with potential hosts may find the shared experiences and strategies beneficial.

spoiledchef
spoiledchef
Messages
386
Okay, so I called several "potential" hosts on Sunday evening, and I left messages with nearly all of them. So, when would you call back? I asked them to call me back, and I even assured some (since it'd been sooo long since they first mentioned a booking) that if they'd changed their minds, that was fine, too, just let me know. So, what would you do next? TIA
 
I would definitely follow up this week. Next time, you should leave on the message that you will try calling them again later in the week. (Of course got the idea from someone on here!!) ...It is your job, not theirs! Also, if they don't answer on a weekend one time, maybe try a weekday evening....some people have repeating schedules every week! Good luck :)
 
I would try back in a few days. I do not know about your schools but a lot of ours are on Spring Break and people have been out of town when I have been trying to make calls.
 
My Director always tells us to never leave the ball in their court. When you leave that message, give them a specific time you will call back. Now, if I've done this several times and I still can't reach them, then I might leave that final message saying I'm sorry I keep missing them and for them to please to feel free to call me if I can do anything for them in the future. Then bless and release. But, until that point, always tell them YOU will call back and be specific.
 
PamperedChefDebi said:
My Director always tells us to never leave the ball in their court. When you leave that message, give them a specific time you will call back. Now, if I've done this several times and I still can't reach them, then I might leave that final message saying I'm sorry I keep missing them and for them to please to feel free to call me if I can do anything for them in the future. Then bless and release. But, until that point, always tell them YOU will call back and be specific.
Click to expand...

I agree. I always leave on the first couple of messages what I am calling for & that they are welcome to call me back & leave my number. But then I say that if I don't hear from them in a couple of days, I'll try them back. After three messages though, I tell them that they are welcome to call me back. I don't have time to keep calling the same person over & over!
 
My general rule is after three messages I leave the "I don't want to become a Pampered Pest, so I'll wait to hear back from you" message.
 
No one EVER calls me back when I leave a message, but I offer both too. I say that they can call me back at xxx-xxx-xxxx or I will try again in a few days. I have a lot of free time so I call at different times during the days and usually reach a human that can at least tell me when a better time to call would be.
 
gilliandanielle said:
No one EVER calls me back when I leave a message, but I offer both too. I say that they can call me back at xxx-xxx-xxxx or I will try again in a few days. I have a lot of free time so I call at different times during the days and usually reach a human that can at least tell me when a better time to call would be.
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You have a lot of free time? Hmm, would you like to make some of my calls for me?:p
 
I will keep calling until I get a LIVE voice

Ginny
 
I keep these contacts on file. When new products come out I send them mini catalogs and call them a few days later. I have some guests that expressed interest and didn't end up having their show until 9 months later. I usually call them a few times then I give it a rest for a while. Every couple of months I will call them back. By then new products are coming out, seasonally or mid-season. I always call with a reason.
 
I definitely think you should let them know you will call back. I usually say if I don't hear from you I'll give you a call in a few days. Of course I normally have to call them back. Think about it when you get home from a long day and you listen to your messages, the last thing you want to do is call the PC lady to book a show (even if you want to have one!). You are probably trying to cook dinner, stop the kids from fighting and whatever else!
 
I take the DPDS that has their conact information on it, and flip it over and keep track of the dates ad times and how I tried to contact them.. and if I left a message indicate that on their as well....I go through my slips every couple of months calling past guest and host...etc....
 
  • Thread starter
  • #13
These are all GREAT ideas. Thanks for the tips ladies!
 
Sorry, not sure what DPDS stands for

Kathy D
 
pamperedbykathy said:
Sorry, not sure what DPDS stands for

Kathy D
Click to expand...
Door Prize Drawing Slip ;)
 
mommyhugz1978 said:
I take the DPDS that has their conact information on it, and flip it over and keep track of the dates ad times and how I tried to contact them.. and if I left a message indicate that on their as well....I go through my slips every couple of months calling past guest and host...etc....
Click to expand...

I LOVE that idea, because I always lose that one piece of paper of my customers I contacted that day... Thanks :)
 
I use excel to keep track of my customers, their info, and calls. I find it fairly easy to update and it helps me keep track of those who would not like to receive calls at all.
 
When I worked full time, I used to tell people when they would hear from me again. Then when I would call back, I would remind them that I was contacting them per my previous message. I've has this problem this week. I left two voicemails for a potential host, so I told her I would contact her late next week. So she's going to hear from me eventually :P If only I could get people to commit! ^^
 
The first time I call back about a week later, then I do once a month and after a few months, I mention that if they've changed their mind about doing a show, to please let me know so I don't keep harassing them (I say this jokingly :) ) - I also let them know they can text me at this number too and that has helped recently.
I had a lady I called once a month for THREE years and she finally called me back in January, booked a February show and had a $1900 cooking show followed by a $500 catalog show! Just goes to show that persistence can pay off :)
While it feels weird to continuously call people, you also don't want to take away what a great thing hosting a show can be for them. They might just be really busy - you never know what's really going on.
 

Frequently Asked Questions

When should I expect a response after I call back for bookings?

Typically, you can expect a response within 24 to 48 hours after your initial call. If you haven't heard back by then, it's perfectly acceptable to follow up with a gentle reminder.

What should I do if I don’t receive a response?

If you don’t receive a response within a couple of days, consider sending a follow-up message or making another call. Sometimes messages can get lost or overlooked, so a polite nudge can help.

Is it appropriate to call back multiple times for bookings?

Yes, it's appropriate to call back, but be mindful of the frequency. If you haven't heard back after a couple of attempts, it’s best to give them some space before reaching out again.

What are some tips for leaving a voicemail about bookings?

When leaving a voicemail, be clear and concise. State your name, the purpose of your call, and your contact information. Mention a specific time you’d like to discuss the booking, which can prompt a quicker response.

How can I improve my chances of getting a timely response?

To improve your chances of a timely response, ensure your initial message is clear and includes all necessary details. Additionally, try to call during business hours when the person is more likely to be available to respond.

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