What's the best way to show appreciation to big spenders?

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Discussion Overview

This thread explores various ways to show appreciation to customers who make significant purchases at Pampered Chef shows. Participants share their personal experiences and ideas for thoughtful gestures to acknowledge these customers.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, suggests giving a cookbook with a personal note as a thank you gift for big spenders.
  • Another participant shares their experience of gifting a Heart Trivet along with a note to express appreciation for regular customers.
  • Several users mention the idea of including a Season's Best recipe collection as a gesture for customers who spend over a certain amount.
  • One participant notes that sending a gift separately may enhance the appreciation felt by the customer.
  • Another participant discusses the importance of personalizing the message to avoid sounding overly promotional.
  • One participant shares their experience of giving a discount to a loyal customer as a form of appreciation.
  • Another participant mentions the effectiveness of small gifts, like utensils or bamboo spoons, as thoughtful tokens for larger orders.
  • One participant expresses a preference for gifts that complement what the customer has already purchased.

Areas of Agreement / Disagreement

Views differ on the best approach to showing appreciation, with no clear consensus emerging on a single method. Participants share a variety of ideas and personal preferences.

Contextual Notes

Participants discuss their experiences with customers who frequently order and emphasize the importance of recognizing their loyalty through thoughtful gestures.

Who May Find This Useful

Consultants looking for ideas on how to express gratitude to their customers, especially those who make substantial purchases, may find this discussion helpful.

MissChef
MissChef
Gold Member
Messages
2,711
I have no clue where to post this so I am going to do it in here!:confused: !
I had a great show last night and I had a husband and wife that bought $250.00 worth of products! :eek: :D there were a lot of people there and a lot of them were waiting for their orders to be done, so I didn't get much time with this couple!
What I'm getting at is..... now that I think about their order... I keep thinking I should have given them free shipping or something! So my question is.... should I do that or would you give them something else! Not sure what I should do. They bought some cookware and bought some chef tools, I was thinking maybe another chef tool for free or buying them a cookbook, I do have a couple on hand too that I could send to them as a thank you too! Then I could write a thank you message in the cover! I struggle with stuff like this because I have so many ideas floating around! What I'd like is some of your opinions so that I can gather a consensus (is that how you spell that?) and go from there! I had about 3 other people that ordered over $100.00 worth of products and I thought about throwing on a SB or bamboo tongs to their orders!
One last note.... this husband and wife are regulars.... what I mean is that even though I just met them last night, they order through my host (which has probably done 10 shows at least with me!) almost everytime and they always place at least $150.00 in sales!) so going the extra mile would fit in this case, big time. :D
Any thoughts would be appreciated!:D
 
Last edited:
I like the cookbook idea with a personal note to go with their stuff...and sent to them separately from you. They will notice and then appreciate it more than if something just "shows up" with their order.
 
They definitely deserve a nice gift from you! I like the cookbook idea with a note. They'll think of you every time they use it. Another idea is a Heart Trivet with a note (you can just jot it on their receipt) that you Love their business (tying it to the heart shape).

Of course, that's assuming they haven't purchased one for themselves already.
 
Free Season's Best for the rest are a nice gesture.
 
I like the cookbook for the big spenders and a SB for the rest... of course, all with personal notes inside from you.
 
ditto to what everyone else said
 
  • Thread starter
  • #7
Bumping!!
Also any ideas about what to say other than thank you! And please spend more:eek: !!! J/K!!:rolleyes: I'm soooooo not like that! :o ;) As a matter of fact that is why I would like some ideas on verbage so that I don't sound like that!;)
Any more advice would be great!
Also, Which cook book do you guys love the most and would be the most appropriate? I thought about adding one on to the show, if I don't have it here and then just having my host give it to me and then I would write my appreciation note and mail it!
I need to check through their orders and see if they've ordered any in the past!~
Thanks in advance!
 
My favorite cookbook is probably All the Best. There's something for everyone in that book. And then you can add a note about them being one of your best customers.
 
What great customers you have:) Hopefully the show will count towards the sellathon!
I agree with Ann, the All the Best is the best in my opinion.
 
I love the All The Best cookbook to and think that would be a great thank you gift for them. I have a customer that has spent over $700.00 in the past year. She is also a past host. I gave her an additional 10% off on her order from the last show she attended. I was sure to personally thank her in front of everyone saying she was my best customer and that I was giving her the additional 10% off. Even mentioned during the show that she should sell join the PC since she enjoys the products so much. No bite. She justs loves to buy our stuff. YAH for me! Super nice lady too!
 
I would say something like the following:

I enjoyed meeting you at XXXXX's show. I wanted to give you this cookbook as a special thank you for your business. I hope you thoroughly enjoy it and your Pampered Chef products as much as I do. If you need anything, please contact me anytime. Thanks again! XXXXXX
 
Or maybe since it is a husband and wife, the "Cooking for Two or More" cookbook.
 
I like giving someone who orders cookware (even a host at 1/2 off) the Cleaning brush thingy as it is so handy. Plus they will think of me everytime they wash their dishes! I have also split someone's order into seperate orders so they get multiple of the free gift. I used to give free shipping on orders over $100, but now I like to throw on a SB, as free shipping doesn't make me commission. Just my 2 cents...
 
Gifts!!I am the kind of person who loves to give gifts, especially to my big spenders.

Here are some suggestions:

Something you have extra that you don't need or want so you can save some money, I know some PC ladies are on a tight budget or are not wanting to spend too much on a thank you gift.

Something to compliment what they already purchased. Since they bought the big ticket items that cost so much and made your show a success, some of the smaller things will be appreciated if they are free. For example they purchased the cookware and chef's utensils so maybe a utensil they didn't purchase free with some bamboo spoons or spatulas, and scrapers.
For those that purchased over $100 the bamboo spoons or spatulas are cheap but a big hit.
I don't really like to give an SB to people because they know they are only worth $1, (although cheaper to us in bulk) but that's just my personal preference.
We can get some neat things on our supply order form also in bulk and cheap, small spatula, and small bamboo tongs are great popular.

Debbie :D
 
Just another opinion... I personally would jot a note and clip it to the cover of the cookbook, then if it is one they already have or just something they really don't care for, they can pass it on as a gift. You could still stamp your name and contact info inside the cover as a reminder of you. I also think sending a gift separately, or dropping it off if they live nearby, would be better than just including it with the order... they may have no clue why they are getting it and not connect it is a gift from you. Unless of course you sent a gift card separately.

I usually give a SB to catalog hosts who have a decent show, and have given them to people with large orders. I've also gifted items to friends (small things) when I know it is something they want but the budget is tight so they've taken the item off their list.
 
I just got off the phone with a host of a RFL fundraiser who's placing an order for $460 (7 piece set, some utensils and other tools)!! She's also our local food bank coordinator, so I'm giving her the RUFTH trivet. I didn't even think of it until I saw Ann's post. Duh!! Thanks Ann!
 
Wow Diane - you're having a GREAT month!
 
My first thought is the same as Ann's, go with the trivet. I have used it for a few people as an extra gift for people who spend regularly with me. It also was a gift at Christmas time. My dad placed a $300 show with me and about 90% of it was his orders so I threw in a trivet. When they got the show (they live in Wyoming & I live in Texas) he IMd me and said were we supposed to get this trivet. I said yes and he said good because we want to keep it.

Or if you want to go with a cookbook, and if they are a couple without kids, I agree with the Two and More Cookbook and also love the All the Best cookbook.
 
Oh shoot, and for the note - how about

I have noticed that you consistenty have purchased products through XXX's shows. I am giving this Heart Trivet as I want you to know that I appreaciate your business. I hope you will use this and know that in purchasing this gift for you I have also given to the America's Second Harvest to help those less fortunate. Thank you very much for your orders.
 
janetupnorth said:
Wow Diane - you're having a GREAT month!
Click to expand...

Thanks Janet! May and June were/are both great, and July, well, goodbye! I actually do have 3 shows on the books, but I need to get on the phone. My May closed out at $5600 and June will close out at $4100 (but $3000.76 for the sell-a-thon). I can't complain!
 
  • Thread starter
  • #21
Thanks for all the tips and advice! I will put some thought into it this weekend and make my final decission on Monday. I appreciate all the help!:D
 

Frequently Asked Questions

What are some effective ways to show appreciation to big spenders in direct sales?

One effective way to show appreciation is by sending personalized thank-you notes. A handwritten note can make a big impact and shows that you value their support. Additionally, consider offering exclusive discounts or early access to new products as a token of appreciation.

Should I offer gifts to big spenders, and if so, what kind?

Yes, offering gifts can be a great way to show appreciation. Consider gifts that align with your brand, such as exclusive products, gift baskets, or samples of new items. Personalizing the gift based on their preferences can make it even more special.

How can I recognize big spenders during events or parties?

During events or parties, you can recognize big spenders by giving them a shout-out or a special mention. You might also consider creating a VIP section for them or providing them with a small token of appreciation, such as a special badge or ribbon to wear during the event.

Is it appropriate to follow up with big spenders after their purchase?

Absolutely! Following up with big spenders is not only appropriate but also encouraged. A simple email or phone call thanking them for their purchase and asking for feedback can strengthen your relationship and show that you care about their experience.

How can I create a loyalty program for my big spenders?

Creating a loyalty program can be an excellent way to show appreciation. You can offer points for every purchase that can be redeemed for discounts, exclusive products, or special experiences. Make sure to communicate the benefits clearly and regularly update them on their points status.

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