What Steps to Take When a Credit Card is Declined at a Catalog Show?

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Discussion Overview

The thread discusses experiences and suggestions related to handling declined credit cards during catalog shows, particularly when the consultant is unable to make calls themselves. Participants share personal experiences and offer to assist one another in resolving such issues.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses concern about handling a declined credit card due to being unable to talk.
  • Several participants suggest having a partner or friend make the call on behalf of the consultant.
  • One participant offers to make the call for another, highlighting a willingness to help within the community.
  • Another participant shares a personal experience of resubmitting a declined credit card online successfully after multiple attempts.
  • One participant mentions the importance of double-checking credit card numbers when taken over the phone.
  • Several participants express appreciation for the supportive nature of the community.

Areas of Agreement / Disagreement

Views differ on the best approach to take when a credit card is declined, with no clear consensus emerging on a single solution.

Contextual Notes

The discussion reflects personal experiences and informal support among participants, with no official guidance provided.

Who May Find This Useful

Consultants who encounter similar issues with declined credit cards during catalog shows may find the shared experiences and suggestions helpful.

wadesgirl
wadesgirl
Gold Member
Messages
11,383
I just submitted a catalog show tonight and one of the cards is declined. What do I do since I cannot talk?? I'm fearful that I will have to call anyway and strain my voice!
 
can you have your husband/boyfriend call for you and explain the situation??
 
Send me the info and I'll call for you :)
 
  • Thread starter
  • #4
elizabethfox said:
can you have your husband/boyfriend call for you and explain the situation??
Click to expand...
Sure, that would happen...

kcjodih said:
Send me the info and I'll call for you :)
Click to expand...
You want to call long distance from Canada! ;)
 
I'll call for you if it would help. What about your director though? I have called for my consultants in the past.
 
Did you try resubmitting it online under "my shows" ? I had a weird situation this week. I submitted a small catalog show on Sun.evening where the "host" just had a large order, so she was the only "guest". I got a declined CC notice, but the same CC went through for for the "host" order and was declined for the "guest" order. I resubmitted the same info 2 times online, and finally the 2nd time it was approved. You might try a little persistence!
 
  • Thread starter
  • #7
BethCooks4U said:
I'll call for you if it would help. What about your director though? I have called for my consultants in the past.
Click to expand...
That was my next thought.

straitfan said:
Did you try resubmitting it online under "my shows" ? I had a weird situation this week. I submitted a small catalog show on Sun.evening where the "host" just had a large order, so she was the only "guest". I got a declined CC notice, but the same CC went through for for the "host" order and was declined for the "guest" order. I resubmitted the same info 2 times online, and finally the 2nd time it was approved. You might try a little persistence!
Click to expand...

I took it over the phone from a host on Sunday. I always double check the cc numbers when they are given over the phone but I do not write them down.
 
I don't mind calling from Canada. ;) What are friends for? :)
 
kcjodih said:
I don't mind calling from Canada. ;) What are friends for? :)
Click to expand...


Just had to say.. SO sweet.. I love how most people on here are so ready & willing to help!! Thanks for being a good one :)
 
  • Thread starter
  • #10
I made the call last night. I sucked it up and made several calls last night. I'm taking tonight totally off!
 
  • Thread starter
  • #11
kcjodih said:
I don't mind calling from Canada. ;) What are friends for? :)
Click to expand...

Thank you! I have made such great friends on here!
 

Frequently Asked Questions

What should I do first if a credit card is declined at a catalog show?

First, politely inform the customer that their credit card has been declined. Ask if they would like to try a different card or payment method. It's important to handle the situation with sensitivity and understanding.

How can I help the customer resolve the issue with their declined card?

You can suggest that the customer contact their bank or credit card company to find out why the transaction was declined. Sometimes, it could be due to insufficient funds, a temporary hold, or a security alert on their account.

What alternative payment methods can I offer if a credit card is declined?

If a credit card is declined, you can offer alternative payment methods such as cash, check, or another credit card. Make sure to clarify your policies regarding each payment method, especially checks.

Should I keep the declined transaction on record?

Yes, it’s a good practice to keep a record of declined transactions for your own reference. This can help you track any patterns and also assist in following up with the customer if necessary.

What if the customer insists that their card should work?

If the customer believes their card should work, encourage them to check their account balance or contact their bank while you wait. You can also offer to process the payment again after a brief period, as sometimes technical issues can resolve quickly.

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