Dealing with a Declined Card for Your Online Show: What to Do Next

[Becky0216]

Good morning everyone. I have a question for you all.
I just submitted a show On Wed. and the show is being put on hold because someones card was declined. I have made several attempts to reach her and have even told the host at this point so she knows and can try to reach her. No luck so far. (possibly on a vacation for 2 weeks) no cell phone.

I have to call HO to get it straightened out. My question is, if we can't get ahold of her, her order has to be cancelled. So how will that affect the hosts FPV? The show came to 505.00 and this guests order was 12 dollars. Will they take away her additional $30 for this? Will they allow the host to add something to make it count again? I just want to have everything straight before I call.
Thanks
Becky

 

[pamperedlinda]

Yes, they will take away the host FPV. Since the order is only $12, have you considered paying for it yourself and having the guest reimburse you? If you do this, have the host hold that order until the guest pays or give the order to you and you contact the guest yourself.

 

[ChefBeckyD]

If you think that she is on vacation - or if the host knows this, and you are fairly certain she will pay when she gets back, you can call HO, and let them know you are arranging another form of payment, and to just put it on your PC debit card. Then, you keep the product until you can get a hold of her and arrange for payment. Or if the host knows her, and is willing to front the money, she could collect payment from her when she delivers the product to her.

 

[Becky0216]

Ok, thank you. Can I get HO to attempt to bill the credit card again? Or wont they?

 

[finley1991]

And always ask them to try running the credit card again at least 1 more time just to see...

 

[pamperedlinda]

Also, don't assume that your guest doesn't have the funds to cover - CC's will decline for a number of reasons. Everytime I have one decline it's because the expiration date was entered incorrectly.

 

[PamperedK]

I have a similar question. I had a show back in September that had a declined card. The guest said she'd send me a cheque so I paid for it. I asked the host to hold it but she sure didn't. I have never received a cheque despite calling the guest a number of times. Every time I call, she says she forgot and she'd get a cheque in the mail to me. It's $40 - should I keep calling or forget about it?

 

[finley1991]

I have a similar question. I had a show back in September that had a declined card. The guest said she'd send me a cheque so I paid for it. I asked the host to hold it but she sure didn't. I have never received a cheque despite calling the guest a number of times. Every time I call, she says she forgot and she'd get a cheque in the mail to me. It's $40 - should I keep calling or forget about it?

Goodness!!!! From September??

I'd send her a letter stating that if you do not receive the check within 10 days the items will be returned to PC. If she doesn't send it, either keep the items or return them to PC.

 

[ChefBeckyD]

Also, don't assume that your guest doesn't have the funds to cover - CC's will decline for a number of reasons. Everytime I have one decline it's because the expiration date was entered incorrectly.

I've had that happen many times to.....it's my error that is causing the decline!:grumpy:

 

[Becky0216]

Ok, I just called HO and asked to re run the card. It went through thankfully. I didn't know I could call until I had a resolution. Thanks for the help though.
Numbers were correct, just didn't have enough funds that day.

 

[pamperedlinda]

I've had that happen many times to.....it's my error that is causing the decline!:grumpy:

Yep, sometimes my fingers are way ahead of my brain!