rajenkiPC
- 37
I'm trying to close a fundraiser catalog show and just found out that two of the orders contained sheet pans
I told the coordinator that the pans could not be ordered, but this was a big fundraiser with participants that didn't follow instructions well. In any case, I now have orders and checks for two people that wanted sheet pans.
I wanted to get your opinion on how to proceed.
I planned on calling the customers and letting them know the issue and giving them three options.
(Just as an FYI...the credit out of my own pocket makes no difference to me on this particular order. The original fund raiser all ready closed but a group of orders for about $400 came through a week after closing (which included these two sheet pan orders) so I'm entering it as a catalog show and paying the FR out of my commission anyway. I had the original fundraiser structured that if they sold more than $1000 I would kick in 5% to get them to 20% plus I had other incentives that I actually save $$ doing it this way as opposed to entering it as another FR...confusing, I know)
I told the coordinator that the pans could not be ordered, but this was a big fundraiser with participants that didn't follow instructions well. In any case, I now have orders and checks for two people that wanted sheet pans.
I wanted to get your opinion on how to proceed.
I planned on calling the customers and letting them know the issue and giving them three options.
- The first option would be to cancel that part of their order and re-write the check...which would of course affect the fundraiser total.
- The second option would be to cancel those products but order alternate products at the same dollar amount (this could be a challenge) so that the checks wouldn't have to be re-written.
- The third option would be for me to hold the dollars for them in "credit" towards purchase of the pans when they are once again available (maybe call it a rain check?). I would then provide the fundraiser dollars out of my own pocket for the same amount and then order the products on a future show order when they are available for these two customers. I would explain that they will still get their pans, though it may be more than a month before they do and I will keep them informed on the process.
(Just as an FYI...the credit out of my own pocket makes no difference to me on this particular order. The original fund raiser all ready closed but a group of orders for about $400 came through a week after closing (which included these two sheet pan orders) so I'm entering it as a catalog show and paying the FR out of my commission anyway. I had the original fundraiser structured that if they sold more than $1000 I would kick in 5% to get them to 20% plus I had other incentives that I actually save $$ doing it this way as opposed to entering it as another FR...confusing, I know)