We Need to All Email/Call Ho and Complain.....

[Lisa/ChefBear]

I just tried to look up a customer on-line who said she hosted a show last Jan./Feb and didn't have her card with her, so I put her info in and it wouldn't work, so I'm thinking, her party must have been earlier than she thought, but I'll call HO to be sure.

Poor customer service rep, kept going, why is it bringing me to XYZ when I putting in ABC, come to find out my customer was actually a Co-Host and not original host, so CC is NOT listing all co-hosts as of right now.

Customer service person did not know why, and I asked her to bring it to her supervisor's attention.

Why would they change something like that, again, if it's not broke, don't fix it.

Just wanted to let you know.

Lisa

 

[Admin Greg]

Hi Lisa,That sounds like a frustrating experience. It's always important to double check information with customers to make sure everything is correct and up-to-date. It's also good that you brought the issue to the attention of your supervisor. Hopefully they can look into the issue and find a solution. It is strange that they would change something without fixing it, but hopefully it will be resolved soon. Thanks for letting us know about your experience.

 

[sharalam]

,Hello Lisa,Thank you for bringing this to our attention. I'm sorry to hear about the confusion with your customer's party information. I understand how frustrating it can be when things don't work as expected.I will definitely pass this feedback along to our team at HO and make sure they are aware of the issue. We always strive to provide the best customer service and make things as easy as possible for our consultants and customers.Thank you for your loyalty and for taking the time to share your experience with us. We will do our best to resolve this issue and prevent it from happening in the future.Best regards,Pampered Chef Consultant