elizabethfox
Gold Member
- 870
I have been having issues with everything lately but my last two PC shows have been the icing on the cake! Actually..... they started all of this mess!
The first girl has done a PC show for me before,she is a little touchy, so you have to be careful around her or you can easily get on her bad side. But she has really good shows like $800 or more, so I do my best to keep her happy. Well prior to her show , she went to another PC show where my recruit was demoing, and she bought a few things to help her friend out. Well that show didn't close for like 3 weeks and she was calling me wanting me to do something about it. I was like you would have to talk to that consultant because it was her show. Call her and find out why your stuff hasn't shipped yet. But I ended up doing the run around for her just to help her out.
Anywhoo..... she says she wants to do a show because she won a free one from me. So she picks June....then she calls and cancels one week before her show and wants to reschedule for Aug. So she had a show on the 23rd. She had gotten one online order before her show and she had one from her MIL in Ohio. But the MIL hadn't paid for it yet. So my hostess was going to pay for it. Well the MIL is raising a stink about the direct shipping cost...telling my hostess she got free shipping last time. Which she didn't. She paid the same amount in shipping last time as I was charging her this time. The only thing she got shipped to her for free was the batter bowl replacement she had sent because when she got her order it was broken. So my hostess wanted me to email her and show her a detailed email with her info from the past order and this order. So I did. Then the MIL says "fine have it shipped to me but I am NOT happy about it". WTH??
So then we have the show and she didn't have as many people there so her total show was only $302. Well she wasn't happy, but there wasn't anything I could do about it. So i just tried to be up beat and was like well you get $40 of free stuff , etc. so she was ok then. So I go to close her show and I had to close another one on Tuesday and I asked if I could come Tuesday morning and take 10 min to close her show since I was already going to be in town ( i live 30 min away) So she says no because it is the day her mother died and she is usally emotional, so i would have to come back another day. So i make a special trip out there on Wed. Well then she gives me two more orders that people hadn't paid her for yet, and I was like I have to have the payment for these orders if I am going to close the show this week for you. So she decided she would pay for them. So now she has three orders + hers she is paying for. Well I was not feeling well the whole time i was trying to close out her show, and I forgot to add her MIL total to the rest of them she was paying for. So i get home and realize i don't have payment for her MIL order. Well the girl lives 30 min away so I figured i would see if she or her MIL had a credit card they would like to put the order on before I decided to go out there and spend gas $$ to get a check from her.
Well she writes me back this nasty email saying how she is not having good luck with PC, got her credit card cancelled, her MIL doesn't want to put it on hers, and her and her MIL are both NOT happy, and I should have just come out and picked up a check instead of trying to save myself a few bucks on gas and thereby, making them unhappy.
So i was seriously ticked off and upset. I have been through enough these past few weeks and then her attitude on top of it....i just lost it and broke down crying.:cry: My DH felt so bad for me...LOL. I know ...probably silly to cry over something like this and i normally wouldn't have, but I felt so sick and have gone above and beyond what I should to help her out and then she is going to write me a nasty email when i did nothing but ask a question??
So I called her ( which I called her about this in the first place and asked her to call me back and instead she emails me) and I explained again what i said, and told her if i had to come out and pick up a check i would since it was my mistake..... i just wanted to ask them if they wanted to use a credit card since that is the payment they both have used on their past few orders before I did so. I also told her I hoped she was not upset and that I know she has had issues with the other Pc gal, but as far as I know I have never caused her distress and I have always tried to help her with whatever she needed. So i hoped she was able to understand what I was saying and realize I wasn't trying to be rude or mean to her or her MIL.
Well she emails back saying..." I am not angry, your email just read like the ball was in my court for this order and i didn't see how it was my problem and that if i didn't come up with a way to pay you for it then my show's orders were for naught. That is why I hate doing things like this over email...so easy to misinterpret."
DUH! That is why I called her and told her to call me! And my original email did not sound like any of what she just said. She read all of that into it because she was frustrated.
Then I just got am email from the Solution center this morning saying that the credit card for one of her customers orders was declined by their credit card company. It wasn't her MIL card ( THANK THE LORD!) but it was another girls. So I am still having issues with this show...ARGH!!!!
Then the second hostess was supposed to close her show on Tuesday and I go all the way out to her house and she wasn't home. She had forgotten about me coming and was in town, and wanted me to come back out Thursday.
It is like people don't take me and my business seriously. Like I am just doing this for fun and i can just afford to waste my time and money driving back and forth between their homes while they give me the run around. Then they want to order something yet, don't want to have to pay for it, and expect me to pay for it until they get the money to the hostess who has had her show open for 2 weeks before her show date, and they just didn't get a check out to her yet.
I am really just getting tired of all of this mess. :grumpy:
I know things will get better, but right now I am sick, stressed, depressed, and UGH I seriosuly want to just let my customers have it! I shouldn't be apologizing to them ..they should be apologizing to me! But the customer is always right.....right???
The first girl has done a PC show for me before,she is a little touchy, so you have to be careful around her or you can easily get on her bad side. But she has really good shows like $800 or more, so I do my best to keep her happy. Well prior to her show , she went to another PC show where my recruit was demoing, and she bought a few things to help her friend out. Well that show didn't close for like 3 weeks and she was calling me wanting me to do something about it. I was like you would have to talk to that consultant because it was her show. Call her and find out why your stuff hasn't shipped yet. But I ended up doing the run around for her just to help her out.
Anywhoo..... she says she wants to do a show because she won a free one from me. So she picks June....then she calls and cancels one week before her show and wants to reschedule for Aug. So she had a show on the 23rd. She had gotten one online order before her show and she had one from her MIL in Ohio. But the MIL hadn't paid for it yet. So my hostess was going to pay for it. Well the MIL is raising a stink about the direct shipping cost...telling my hostess she got free shipping last time. Which she didn't. She paid the same amount in shipping last time as I was charging her this time. The only thing she got shipped to her for free was the batter bowl replacement she had sent because when she got her order it was broken. So my hostess wanted me to email her and show her a detailed email with her info from the past order and this order. So I did. Then the MIL says "fine have it shipped to me but I am NOT happy about it". WTH??
So then we have the show and she didn't have as many people there so her total show was only $302. Well she wasn't happy, but there wasn't anything I could do about it. So i just tried to be up beat and was like well you get $40 of free stuff , etc. so she was ok then. So I go to close her show and I had to close another one on Tuesday and I asked if I could come Tuesday morning and take 10 min to close her show since I was already going to be in town ( i live 30 min away) So she says no because it is the day her mother died and she is usally emotional, so i would have to come back another day. So i make a special trip out there on Wed. Well then she gives me two more orders that people hadn't paid her for yet, and I was like I have to have the payment for these orders if I am going to close the show this week for you. So she decided she would pay for them. So now she has three orders + hers she is paying for. Well I was not feeling well the whole time i was trying to close out her show, and I forgot to add her MIL total to the rest of them she was paying for. So i get home and realize i don't have payment for her MIL order. Well the girl lives 30 min away so I figured i would see if she or her MIL had a credit card they would like to put the order on before I decided to go out there and spend gas $$ to get a check from her.
Well she writes me back this nasty email saying how she is not having good luck with PC, got her credit card cancelled, her MIL doesn't want to put it on hers, and her and her MIL are both NOT happy, and I should have just come out and picked up a check instead of trying to save myself a few bucks on gas and thereby, making them unhappy.
So i was seriously ticked off and upset. I have been through enough these past few weeks and then her attitude on top of it....i just lost it and broke down crying.:cry: My DH felt so bad for me...LOL. I know ...probably silly to cry over something like this and i normally wouldn't have, but I felt so sick and have gone above and beyond what I should to help her out and then she is going to write me a nasty email when i did nothing but ask a question??
So I called her ( which I called her about this in the first place and asked her to call me back and instead she emails me) and I explained again what i said, and told her if i had to come out and pick up a check i would since it was my mistake..... i just wanted to ask them if they wanted to use a credit card since that is the payment they both have used on their past few orders before I did so. I also told her I hoped she was not upset and that I know she has had issues with the other Pc gal, but as far as I know I have never caused her distress and I have always tried to help her with whatever she needed. So i hoped she was able to understand what I was saying and realize I wasn't trying to be rude or mean to her or her MIL.
Well she emails back saying..." I am not angry, your email just read like the ball was in my court for this order and i didn't see how it was my problem and that if i didn't come up with a way to pay you for it then my show's orders were for naught. That is why I hate doing things like this over email...so easy to misinterpret."
DUH! That is why I called her and told her to call me! And my original email did not sound like any of what she just said. She read all of that into it because she was frustrated.
Then I just got am email from the Solution center this morning saying that the credit card for one of her customers orders was declined by their credit card company. It wasn't her MIL card ( THANK THE LORD!) but it was another girls. So I am still having issues with this show...ARGH!!!!
Then the second hostess was supposed to close her show on Tuesday and I go all the way out to her house and she wasn't home. She had forgotten about me coming and was in town, and wanted me to come back out Thursday.
It is like people don't take me and my business seriously. Like I am just doing this for fun and i can just afford to waste my time and money driving back and forth between their homes while they give me the run around. Then they want to order something yet, don't want to have to pay for it, and expect me to pay for it until they get the money to the hostess who has had her show open for 2 weeks before her show date, and they just didn't get a check out to her yet.
I am really just getting tired of all of this mess. :grumpy:
I know things will get better, but right now I am sick, stressed, depressed, and UGH I seriosuly want to just let my customers have it! I shouldn't be apologizing to them ..they should be apologizing to me! But the customer is always right.....right???
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