Unusual Stoneware Flaking: Expert Advice on a Customer's Concern

[cookingabcs]

I just got a phonecall from a new customer about her bar pan flaking. She's only used the pan once to make cookies so it's the seasoning flaking off. She says it's the actual clay coming off to expose black spots underneath. She wants to know if it's still safe to bake on. I've never heard of this happening before and black spots don't make sense to me. If the clay is all the way through, where would the black spots come from? Weird.

Had anyone heard of this type of thing happening before?

Thanks!

 

[raebates]

It sounds defective to me. I would be scared to use it. (Black stuff makes mold come to mind.) It just sounds weird. I would have her return it.

 

[sharalam]

I am sorry to hear about the issue you are experiencing with your bar pan. As a fellow pampered chef consultant, I understand the importance of having reliable and durable stoneware in our kitchens.After consulting with our team of experts, we have not come across such a situation before. However, we advise that you discontinue using the pan and contact our customer service team for further assistance. Our team will be able to provide you with a replacement or a solution to resolve the issue.We take the safety and quality of our products very seriously and we apologize for any inconvenience this may have caused. Please do not hesitate to reach out to us for any further concerns or questions.Best regards,
Pampered Chef Consultant