Unexpected Product Discrepancy: A Common Occurrence in E-commerce Fulfillment

[ted122781]

This isn't a big deal, but I just wanted to coment on it. Yesterday, a host's order arrived. I was seperating the products into different bags based on the customer packing sheets that were in the box. When I was finished, I had 11 products that were not on the packing sheets. Today, when I was printing out the Sales Receipts on P3, I realized that I didn't have any extra products, 3 customers packing sheets weren't included in the order and those 11 products belonged to them.
I'm happy that I solved the semi-problem, but I was just wondering if anything like that ever happened to one of you? It's kind of strange.

 

[wadesgirl]

That's why I tell my hosts not to sort by the packing slips, you never know if they are right or not.

 

[KellyTheChef]

Yep. I tell my hosts to open up the box, and check off the contents according to the PACKING INVOICE. That way, they know that what's inside the box is what HO says in in the box. After they have checked all the boxes, THEN they can start assembling the orders.

 

[PurpleAngel]

I always use the PP+ reciepts to sort my orders...then I know I should (crossing fingers) have everything

 

[Chef Endora]

I had a show shipped to me & one box was short a Stackable Cooling Rack.

The packing slip said there were 2, but there was only one!

How can an adult not be able to count to 2? And, they are not hard to see.

 

[cathyskitchen]

I have asked for a way to "turn off" the order summary sheets because of this problem. I've had more problems than not with these things lately. It's good in theory, but it only works if it's perfect, and nothing is perfect!