Trying to Close Show, How Many Times Do I Call?

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Discussion Overview

The thread centers around the challenges of following up with hosts regarding order submissions for shows, particularly when hosts delay communication. Participants share their experiences and thoughts on how to effectively manage these situations without causing friction.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares their experience of a host delaying order submission and expresses frustration about how to follow up without being too pushy.
  • Another participant suggests leaving a message to remind the host about the waiting orders and the importance of timely communication.
  • Several users mention the idea of emphasizing the consequences of not submitting orders, such as the potential loss of host benefits.
  • One participant notes the urgency of the situation due to the lack of qualifying orders and the need for the host to act quickly.
  • Another participant expresses that a reminder about the timeline for receiving products might motivate the host to respond.

Areas of Agreement / Disagreement

Views differ on the best approach to follow up with hosts, with some participants advocating for a more direct reminder about the implications of delays, while others suggest a softer approach to maintain a positive relationship.

Contextual Notes

Participants are discussing personal experiences related to managing host communications and the impact of those interactions on their business practices.

Who May Find This Useful

Consultants who are navigating similar challenges with host communication and order management may find the shared experiences and viewpoints relevant.

babywings76
Gold Member
Messages
7,266
I did a show on the 16th. The host wanted to keep it open a week. Then she said she has orders, but the people don't want me to cash their checks till the 30/31st. I said that if she gets me everything and I have it all set to go, I will then deposit and submit on the 30 or 31st. Well then she said that she would e-mail me the orders on Sat. the 24th so I could total them for her and she would collect the money from the girls when she saw them at work on Sunday. Well, she never e-mailed me. Sunday I e-mailed her to see if everything was okay, if she still needed me to help her with the calculations and if there was anything I could do. No word. Monday I call her and she said that she had the orders and would work on them that night and e-mail me. I still haven't gotten them. Now, do I pester her tonight or give her some room and call her tomorrow evening if I still haven't gotten anything? I hear the clock ticking away as the end of the month approaches, and she is making me nervous.

My catalog host was also supposed to call me or e-mail me her orders by today. Nothing so far. I plan to call her tonight.

UGGG! Sorry if this is too much of a vent! But really, I do wonder how much I should press hosts, if they say they'll get me info by a certain time and I dont' get it, do I give them more time or call them?
 
I think I'd leave a message reminding her that the people who have placed orders are waiting for their products. I'd add that if I don't hear from her by the 30th, I'll deposit the checks I have, process those orders, and pick out free product for her.
 
raebates said:
I think I'd leave a message reminding her that the people who have placed orders are waiting for their products. I'd add that if I don't hear from her by the 30th, I'll deposit the checks I have, process those orders, and pick out free product for her.

I agree - just make sure you still sound cheerful (and not at all affected or irritated by her rudeness);)
 
  • Thread starter
  • #4
Oh I wish I could do that... however I have $0 entered for the catalog show host (except the previous host's order), and the Cooking show host is at less than $100! So they don't qualify and I am desperate for their orders that they supposedly have gathered. :(
 
My guess is that hearing that someone else will be picking out her free stuff would light a fire under her tushie.
 
You could still say that because you could always combine them into one single show submission
 
Tell her also that currently she does not have a "qualifying show" and if you don't get all the orders, you will have to combine shows and she may not get what she wants as her Host Special...
 
Not to mention you don't get the 4.25/ per order shipping- its by total. I'd call her again, remind her it takes a week or so to get the items even after you turn it in. she's already putting people two weeks out from their items. gently remind her- it is YOUR name that people associate with the timeline- not hers.
 

Frequently Asked Questions

How many times should I call a host to close their show?

It's generally recommended to follow up with a host about 2-3 times to close their show. This allows you to gauge their interest and address any questions or concerns they might have without overwhelming them.

What should I say during my follow-up calls?

During your follow-up calls, express your excitement about their show and remind them of the benefits of closing it. Ask if they have any questions about the products or the ordering process, and offer assistance in finalizing their guest orders.

Is there a best time to call my host for follow-ups?

Yes, try to call your host during times when they are likely to be free, such as evenings or weekends. You can also ask them when they prefer to be contacted during your initial conversations.

What if my host is unresponsive after multiple calls?

If your host is unresponsive after a few calls, consider sending a friendly text or email as an alternative. Sometimes, a different mode of communication can prompt a response. If they still don’t reply, give them some space and follow up again after a week or two.

How can I encourage my host to finalize their show?

To encourage your host to finalize their show, highlight the benefits they will receive, such as free products or discounts based on their sales. You can also share success stories from other hosts to motivate them and remind them of the excitement of closing their show.

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