Troubleshooting Pampered Partner Receipt Printing Issues - Tips and Solutions

[stefani2]

My laptop crashed about a month ago. I had done a back-up for Pampered Partner - but now I can't get my receipts to print ('Print' isn't even an option). I can get everything else, like Reports, to print - but not receipts?

Has anyone else had this happen to them? I am wondering if there is a quick fix?

 

[ChefBeckyD]

My laptop crashed about a month ago. I had done a back-up for Pampered Partner - but now I can't get my receipts to print ('Print' isn't even an option). I can get everything else, like Reports, to print - but not receipts?

Has anyone else had this happen to them? I am wondering if there is a quick fix?

Is this PP or P3?

If it's PP - you can also print them individually from inside the show. There is a print button at the bottom of the order screen in the right hand corner somewhere.

I know this because for a long time, I thought that was the only way I could print receipts in PP. (I can't tell you exactly where it is though, because it's been a while since I've used it.)

 

[kcjodih]

Jenna, what version are you running? Mine's been updated and it's 11.4.2. Sometimes when I've had really whacky things happen I've had to go to CC and download the entire newest version and then voila! all's fine.

If not, do what Becky mentioned and go into each guest's order and print receipt from there (bottom left middle button) until you can get ahold of tech support tomorrow or whenever.

 

[kcjodih]

My laptop crashed about a month ago. I had done a back-up for Pampered Partner - but now I can't get my receipts to print ('Print' isn't even an option). I can get everything else, like Reports, to print - but not receipts?
Has anyone else had this happen to them? I am wondering if there is a quick fix?

So is the 'pp' button not there beside the picture of the calendar on the main screen when PP opens? If it's there and you click it and it lists the options can't you double click sales receipts and then find the show, add all and print then? Or just single click, then click the print button on the bottom right on the main screen?

I'm sorry, I'm confused of how you can print reports but not receipts.

 

[kcjodih]

I just went on CC an the newest update or full install is 12.0 as of Jan 23.08 so I guess my version isn't the newest even after updating this month??

 

[stefani2]

I did download the latest version/update for the program (to v12). There still isn't a print option. So when I generate a receipt off their order - The print AND print-preview button doesn't do anything. Tech. Supp. wasn't able to help. I am SO NOT a computer person