Troubleshooting Open Show Orders on PWS

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Discussion Overview

The thread discusses challenges related to placing orders for open shows on Personal Websites (PWS) for Pampered Chef consultants. Participants share their experiences and insights regarding the requirements for customers to place orders under a show.

Discussion Character

  • Anecdotal
  • Technical explanation

Main Points Raised

  • One participant mentions that a host is necessary for customers to place orders under a show, and if the closing date is in the past, the show will not be visible.
  • Another participant notes that the host can access the show using their password, but customers cannot enter the host's name on the site.
  • Several users indicate that if the host has not reached $1250 in sales, customers cannot shop online through the website.
  • One participant shares their experience of needing to navigate through specific sections of the site to place an order, emphasizing the steps required until the host qualifies.

Areas of Agreement / Disagreement

Views differ regarding the visibility and accessibility of shows on the PWS, with some participants agreeing on the necessity of qualification and host setup, while others provide varying insights on the navigation process.

Contextual Notes

Participants are sharing personal experiences related to the functionality of the PWS and the requirements for placing orders under shows.

C
carolinakitchen
Messages
8
One of my recruits just signed up for her PWS but it there isn't an option anywhere for people to place an order for an open show. Thoughts on what the issue would be?
 
Did she set up some sort of show? There needs to be a host -- even if it is her -- for people to be able to order under a show. The only other option is individual order. If she did, have her check the dates. If the closing date is in the past, it won't show up.

Hope that helps,
Sandi
 
  • Thread starter
  • #3
Yep, she has two shows setup..the host can go in using her host password but when you direct people to the site there is no place to enter the host's name. She hasn't reached $1250 in sales but I was pretty sure people could still place orders for shows just not random orders.
 
Yes if she's not qualified people cannot shop online. They can order on shows but not actually through her website.
 
wadesgirl said:
Yes if she's not qualified people cannot shop online. They can order on shows but not actually through her website.
Click to expand...

If they are shopping through a SHOW on her PWS, yes- they can order and shop. But they have to do it as part of a show. Someone cannot shop as an individual or purchase anything.
 
I know what you are trying to say because I had to figure this out for myself recently...

They have to click on "Our Products".. then "How to Purchase" and then enter the host name and THEN shop.... until she qualifies at least.
 
Leanna said:
I know what you are trying to say because I had to figure this out for myself recently...

They have to click on "Our Products" (FYI- At the TOP of the page).. then "How to Purchase" and then enter the host name and THEN shop.... until she qualifies at least.
Click to expand...

I'm glad you knew that answer. It's been too long since I first set up my PWS, so I forgot what exactly she'd see! :) Had a suspicion that was part of it.
 
Sorry, wrong post :)
 

Frequently Asked Questions

What should I do if my Open Show Orders are not appearing on my PWS?

If your Open Show Orders are not appearing on your Personal Website (PWS), first ensure that you are logged into the correct account. Check if the show is still active and has not been closed or canceled. If everything seems correct, try refreshing the page or clearing your browser cache. If the issue persists, contact Pampered Chef support for further assistance.

How can I check the status of my Open Show Orders?

You can check the status of your Open Show Orders by logging into your Pampered Chef Consultant account and navigating to the "Orders" section. Here, you will find a list of all your current shows and their respective order statuses. Make sure to filter or sort the orders to find the specific show you are looking for.

Why are my customers not receiving confirmation emails for their Open Show Orders?

If customers are not receiving confirmation emails for their Open Show Orders, first verify that the email addresses entered during the order process are correct. Additionally, check your email settings in your consultant account to ensure that email notifications are enabled. If the settings are correct and the issue continues, advise customers to check their spam or junk folders.

What should I do if an order is showing as "Pending" for too long?

If an order is showing as "Pending" for an extended period, it may be due to payment processing issues or inventory availability. Contact the customer to confirm their payment method and ensure it was processed successfully. If everything appears correct on their end, reach out to Pampered Chef support for assistance in resolving the pending status.

How can I edit or cancel an Open Show Order?

To edit or cancel an Open Show Order, log into your consultant account and navigate to the "Orders" section. Locate the specific order you wish to modify and click on it. Depending on the status of the order, you may have options to edit the order details or cancel it. If the order has already been processed or shipped, you may need to contact customer service for further assistance.

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