Troubleshooting IPTs: Why My Submitted Show Is Not Reflecting in Grand Total

Click For Summary

Discussion Overview

This thread discusses issues related to submitted shows not reflecting in the grand total on the IPT, with participants sharing their experiences and troubleshooting steps regarding shows that appear to be on hold.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions submitting a show that shows as received but does not reflect in the grand total, questioning if this is due to a delay from the weekend.
  • Another participant suggests that the show might be on hold and recommends calling the Home Office (HO) for clarification.
  • One participant expresses concern about multiple shows being on hold without notification, indicating frustration with the process.
  • A different participant confirms that their show was indeed on hold due to an address issue, which was resolved after contacting HO.
  • Several users mention that they call when they see a 0.00 amount, as it often indicates a hold, and express that they have not always received notification emails regarding holds.

Areas of Agreement / Disagreement

Participants generally agree that a 0.00 amount is a sign that a show may be on hold, but there is no clear consensus on the frequency of notification from HO regarding such holds.

Contextual Notes

Participants share personal experiences with the IPT system and the challenges faced when shows do not reflect correctly in the grand total, highlighting the importance of communication from HO.

Who May Find This Useful

Consultants experiencing similar issues with their submitted shows and those seeking to understand the troubleshooting process related to IPT discrepancies.

heat123
heat123
Silver Member
Messages
6,922
I submitted a show on sat. at 8pm and it shows (received) in the shipping status but under my IPT it doesn't reflect it in the grand total, then I click on to see each show breakdown and this actual show has a 0 amount on it?? Should I be worried or are they not caught up from the weekend yet?
 
It might be on hold. I'd call the HO.
 
  • Thread starter
  • #3
Darn, I hope not since they didn't email me and maybe it's just a fluke, cause this would be show # 3 on hold in the last three show transmittals ugghh :(! I put a call into HO but have to wait an hour to find out??
 
  • Thread starter
  • #4
Thanks for the advice Deb! Good thing cause it was on hold and they didn't notify me! Something to do with an address problem! They just released it and will be processed for shipping, hopefully before Christmas?? WHewww!
 
I always call when it shows 0.00 because that's a sure sign it's on hold and sometimes I've never gotten the "on hold" e-mail.
 
  • Thread starter
  • #6
finley1991 said:
I always call when it shows 0.00 because that's a sure sign it's on hold and sometimes I've never gotten the "on hold" e-mail.
Click to expand...
At least Now I know, as I never had that happen before... just thought or hoped it was an updating glitch:rolleyes: .
 

Frequently Asked Questions

What does IPT stand for in the context of Pampered Chef?

IPT stands for "In Progress Transactions." It refers to the transactions that have been submitted but are not yet finalized in the system. These transactions can affect the grand total of your submitted shows until they are processed completely.

Why is my submitted show not reflecting in the grand total?

There could be several reasons for this issue. Common causes include pending IPTs that have not yet been processed, discrepancies in the order submission, or issues with the payment processing. It's essential to check the status of your IPTs and ensure that all orders have been submitted correctly.

How can I check the status of my IPTs?

You can check the status of your IPTs by logging into your Pampered Chef consultant account and navigating to the "Orders" or "Transactions" section. Here, you will find a list of your submitted shows and their current status, including any IPTs that are still in progress.

What should I do if I find an error in my submitted show?

If you find an error in your submitted show, you should contact Pampered Chef's customer support as soon as possible. They can assist you in correcting any mistakes and ensuring that your show reflects the correct information in the grand total.

How long does it typically take for IPTs to be processed?

The processing time for IPTs can vary based on several factors, including the volume of transactions and the payment method used. Typically, IPTs are processed within 24 to 48 hours, but it’s advisable to check your account regularly for updates on their status.

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