Troubleshooting Declined Credit Cards for a Show Submission - 5pm Update

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A significant issue has arisen regarding declined credit card transactions for show submissions, with multiple users experiencing problems where all cards for a show are declined, even when finances are confirmed to be adequate. Reports indicate this is likely a glitch in the system, particularly affecting shows with any card-related issues. Users are encountering delays in processing, with some shows remaining unprocessed for days, despite approaching deadlines. Communication with customer service has shown that the support team is aware of the problems and is working to resolve them, offering callbacks and assistance to rectify the declined transactions. Many users express hope that the company will address these issues efficiently, recognizing that the glitches stem from new system implementations. Overall, there is a consensus on the need for improved reliability in the transaction processing system to prevent future occurrences.
finley1991
finley1991
Messages
1,712
I submitted a show this evening around 5pm. Just got an e-mail that EVERY SINGLE CREDIT CARD used has been declined. I will call in the morning but is this weird?
 
very weird.

In my 3 1/2 years with PC - I have only had 2 declined cc's....and both were issues with debit cards that in fact (well one I know for sure) were good.

knock on wood!
 
that is bizarre. I'm thinking it's a problem on HO's end.
 
Again?! I just had a card declined, too. The man who gave it to me was very adament that he just put $5000 in the bank so there shouldn't be any problems. I hope it gets worked out!
 
I had 4 cards declined from shows I submitted Friday and Saturday. Some of them have been "Yet to be process for 2 days now." Tomorrow is the deadline...I need these sales for Feb.
 
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  • #6
It was a feb show but I didn't get the final payment until today when I submitted it. I'm going to try to call tomorrow but this is too weird not to be a glitch. At least I'm not in a hurry to get it resolved as it wouldn't count for Feb anyway...Thanks for your input everyone! :)
 
It is a glitch. I submitted 3 shows on Saturday, one of which I had done on Saturday. ONe was fine. One of them had one declined card that we reran online exactly as before because the customer knew it was fine, and it went through the second time. The final show (that I did on Saturday) had only three cards on it, a guest, the host, and mine. The guest card had a problem (long story....), but all three showed up declined. I called yesterday to find out why they were all declined, and after a seven hour wait time was told that only the guests card had a problem, and that I should clear that one up, and call back today. Oh yay..... Anyway, I submitted a new one, but it hasn't been processed, and at 8:01 today, I got in the call line and am expecting a call back between 3 1/2 - 4 hours from now. Yippee.... Moral of the story? They seem to have a glitch in the system that is occasionally kicking out all of the cards on a show that has any cards with a problem.
 
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  • #8
ardipc said:
Moral of the story? They seem to have a glitch in the system that is occasionally kicking out all of the cards on a show that has any cards with a problem.
Click to expand...

THANK YOU! I sucked it up and called this morning and after being on hold 10 minutes, I got to put in for a call back. Which was great because it's a 4 hour window and now I had time to shower and I'm off to Office Depot... have invitations to get out today and the guest list has 70 names on it! Woot!
 
So my issue only got cleared up last night finally. For some reason, when I entered the new card on the website, it got "lost in the system". I didn't write it down because I typed it in directly while speaking to the customer. After going through the call-back system two days in a row, they called me directly yesterday, and offered to call the customer directly to explain the situation and that it wasn't my doing, but a glitch in the new system. I greatly appreciated them taking care of it! :) They also made sure to let me know that even though it was past the deadline for resolution to include as a February show, they know it isn't my fault, and are doing an over-ride in the system to include it. I know there's some growing pains issues with new systems being put into place, but they are working hard to make sure that we and our customers are taken care of.
 
ardipc said:
So my issue only got cleared up last night finally. For some reason, when I entered the new card on the website, it got "lost in the system". I didn't write it down because I typed it in directly while speaking to the customer. After going through the call-back system two days in a row, they called me directly yesterday, and offered to call the customer directly to explain the situation and that it wasn't my doing, but a glitch in the new system. I greatly appreciated them taking care of it! :) They also made sure to let me know that even though it was past the deadline for resolution to include as a February show, they know it isn't my fault, and are doing an over-ride in the system to include it. I know there's some growing pains issues with new systems being put into place, but they are working hard to make sure that we and our customers are taken care of.
Click to expand...

That's great to read!
 
Just talked with my NED and she said there was a huge issue the past few days and she has been working with HO to get her cluster's shows under control.
 
I also have a Consultant who had 5 card declined on one show. I hope they get all this resolved!
 
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  • #13
They were great when I called. I was on hold for about 10 minutes (and I had settled in for a LONG wait... magazines and all ready to go!) and then I got an offer for a call back and the lady I spoke with (amy) stayed on with me until it was resolved and that was a total of about 14 minutes. So maybe there is hope!
 

Frequently Asked Questions

What should I do if a customer's credit card is declined during a show submission?

If a customer's credit card is declined, first verify that the card details entered are correct, including the card number, expiration date, and CVV. If everything appears correct, ask the customer to contact their bank or credit card provider to ensure there are no issues with their account. You can also suggest they try a different payment method if available.

How can I check the status of a declined credit card transaction?

You can check the status of a declined credit card transaction by logging into your Pampered Chef account and reviewing the order details. Look for any error messages or notifications regarding the declined payment. If you need further assistance, you can reach out to Pampered Chef customer support for help.

Are there common reasons why a credit card might be declined?

Yes, common reasons for a declined credit card include insufficient funds, an expired card, incorrect card details, or the card being flagged for suspicious activity. Additionally, some banks may decline transactions if they are outside of the customer's usual spending patterns.

What steps can I take to prevent credit card declines in the future?

To prevent credit card declines, encourage customers to double-check their card information before submitting their order. Remind them to ensure their card is valid and has sufficient funds. Additionally, advise them to notify their bank of any upcoming transactions that may be outside their normal spending habits.

What should I do if multiple credit cards are declined for the same customer?

If multiple credit cards are declined for the same customer, it's best to have a conversation with them to understand the issue. They may need to contact their bank for clarification. You can also suggest alternative payment methods, such as PayPal or a different credit card, to complete the transaction.

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