Troubleshooting a Customer's Cookware Replacement Issue

[mpkegley]

I have a customer who needed their cookware replaced. She told me about it in January, so I told her what I need from her (I did not sell her this cookware). Her Mom got it for her when she had a show a few years ago. No problem, right? Well, I emailed HO about it and they looked it up and said it was Gen II and was out of guarantee. They swear it has Lifetime and the year that HO said her show was, was not right.

Anyway, I was looking at my Professional covered casserole and it says Professional on the bottom. Do all of the pieces say that and what about the Gen II? I think I will call and have them look at the bottom and tell me what it says, but was wondering if we would be able to tell? Any advice?

 

[chef_kimmo]

I have a friend who has Gen II for years. I will ask her if it has anything on it that says it is Gen II.

 

[mpkegley]

I have a friend who has Gen II for years. I will ask her if it has anything on it that says it is Gen II.

Thanks! I would appreciate it!

 

[JAE]

The bottom of the Gen II says The Pampered Chef stamped in kind of big, part of the mold. KWIM?

 

[aPamperedBride]

If you told her what you need, you mean you asked for the receipt, right?Ask your director if she has an old catalog that shows the Generation II cookware. It has always shown that there is a 2 year guarantee. The logo on the bottom is at least 2 1/2 by 4 inches and is stylized without the Chef's hat. Mine also has a "T" and "99" on it. I wonder if it was made in 1999 because I bought it in Jan. 2000, but you'd have to check with the home office about that.