Trouble with CC transaction? Merrill just contacted me today!

[missyciccolella]

I totally sympathise with you...on a similar topic, I hate when people hold my checks...I write it all down, but I get tired of repeatedly doing that math (LOL).
I'm totally going to jump on the complaining of merril though...what about those lines at conference?! I would get frustrated with the length of time it took to get in there, and then there is the line at check out. I didn't want to miss my workshops b/c I paid for those! I hope they can figure the the CC problem and line problem for next time!

 

[Shawnna]

Everyone needs to let HO know that you are unhappy. We work for a great company, so I am sure they want to help us all they can. But, they won't know we are having problems if we don't tell them.

 

[Chef Kearns]

Okay, I thought I was the only one. When I went to conference I told myself I wasn't going to shop Merrill, but because I earned that Ccash I bought some stuff. I spent more than I would've if I didn't have that card and now have to pay for it again. I was keeping track of how much I was spending. I thought I had about $50 left on it, but called to verify that and they told me I had $150!! So I took my little happy butt back to the shops!! I mean who doesn't like a balance in their favor? I thought maybe I was mistaken about how much I had to start with.

I am really pissed that they are just now processing the orders and that I have to pay for it a different way! It is a little crazy. After conference I ordered the Red, white and black ribbons for my tote and STILL haven't received those. I spoke with someone at the beginning of August (or middle) and she told me that they were set to be delivered by the end of that week. HELLO!! Still waiting!

 

[reba515]

Okay, I thought I was the only one. When I went to conference I told myself I wasn't going to shop Merrill, but because I earned that Ccash I bought some stuff. I spent more than I would've if I didn't have that card and now have to pay for it again. I was keeping track of how much I was spending. I thought I had about $50 left on it, but called to verify that and they told me I had $150!! So I took my little happy butt back to the shops!! I mean who doesn't like a balance in their favor? I thought maybe I was mistaken about how much I had to start with.

I am really pissed that they are just now processing the orders and that I have to pay for it a different way! It is a little crazy. After conference I ordered the Red, white and black ribbons for my tote and STILL haven't received those. I spoke with someone at the beginning of August (or middle) and she told me that they were set to be delivered by the end of that week. HELLO!! Still waiting!

so they called you also ? or did you check your activity on the card?

 

[Chef Kearns]

They called me. I didn't respond at first, but then they called me again about 2 or 3 times. I told them to give me a number I could call back to give my cc# because it sounded fishy to me.

We went to Vegas in August so I called to get the balance of the card and I still had $25. I told my husband, "I bet some of those things didn't go through". I paid my hotel with it and several meals and Merrill and some other stuff. I'm just glad it wasn't the hotel fee.

 

[reba515]

They called me. I didn't respond at first, but then they called me again about 2 or 3 times. I told them to give me a number I could call back to give my cc# because it sounded fishy to me..

it did to me too. I was driving the lady crazy because I wouldn't give her my # and made her look up by my purchases. She said, "well it would be easier and faster if you would give the CC # you used" I said, "I've got time, go ahead" she wasn't amused :angel:

 

[jenniferp417]

it did to me too. I was driving the lady crazy because I wouldn't give her my # and made her look up by my purchases. She said, "well it would be easier and faster if you would give the CC # you used" I said, "I've got time, go ahead" she wasn't amused :angel:

Even with all the stories about identity theft, people don't seem to understand that it's just plain crazy to give out your info to who-knows-who just because they SAY they're somebody who should know it.

In other words, good for you! :thumbup:

 

[chefsteph07]

Has anyone who has gotten calls asked why it has taken them so long to process the cards? That is ridiculous!
Isn't there a time limit on how long merchants have to process cards? I know with checks you usually can't cash them over a year or something, but I would think credit/debit cards would be different.

 

[chefpayne]

Ya'll had me concern so I found the card that I torn in half and was about to throw away and got on line. I was charged for the two times I visited them but both times the card was charged a different total than what was on my receipt. In my favor by almost $2.

 

[Jules711]

I'm still waiting for the sweater that was mis-shipped (received a completely different shirt). I emailed at the end of July, then had to call b/c they like to verify things over the phone. Well good for you, but I thought taking the time to email sure ought to take care of it. Now, I need to call and wait and explain everything AGAIN? So I did and thought it was taken care of. Call again mid August saying I still haven't received it and the response is, well it should be shipped this week. Okay...another 2 weeks go by and I email again. It was shipped so must be the mail system. Uh huh. I'm supposed to call (b/c the person can't spell? Why not really respond through email?). I call and no it hasn't been shipped. No...really?? So it's going to be shipped today. We'll see. At least she was nice. I've gotten some unpleasant people, but then I see that it's b/c they talk to annoyed customers all day.Ahhh...feeling better. On a positive note. I got my first Vista Print box of goodies today and am impressed! I've been tempted to get more already but wanted to see the quality. Very nice.

 

[missydivine]

I've never ordered from Merrill, and this makes me think again. I hope it all works out.

 

[ChefBeckyD]

I just got home from vacation with 3 messages from Merrill on my machine regarding this same thing! This makes me so angry! I bought some cash and carry things at Conference - and now I'm being told they were never paid for - this is crazy, and I will never order from Merrill again!

 

[pamperedgirl3]

I still don't understand why PC went with one vendor, especially one who so many people have had trouble with. The poor customer service is the worst IMO. You don't treat customers like that! I'll order PC logo things from them because I have to if I want the logo, but I'm not impressed with them. I won't buy stickers or postcards, etc. from them.

 

[chefsteph07]

I cannot wait till I get my call.
Are we all going to call HO about this?

 

[finley1991]

Anyone who has had a bad experience with Merrill should contact the Solution Center. They need to know.