Trouble Submitting Shows: Error During Updates - Possible PC Website Outage?

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Discussion Overview

This thread centers around participants experiencing difficulties submitting shows due to a potential outage on the Pampered Chef website. Many express frustration over the timing of the issues, particularly with the end of the month approaching and the need to submit shows for various sales levels.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant reports an error message when attempting to submit shows, suggesting a possible website outage.
  • Another participant mentions that the issue seems widespread, as noted in the director loop.
  • Several users express concern about the timing of the outage coinciding with the end of the month and the impact on their sales levels.
  • One participant shares their experience of needing to submit shows for a paycheck and expresses hope that the issue will be resolved soon.
  • Another participant notes the frustration of not having support from the home office on weekends.
  • Some participants discuss the weather conditions, noting that rain rather than snow is affecting their area, which they believe should not cause technical issues.
  • One participant mentions that they are close to reaching a sales level and are anxious about the submission problems.
  • Another participant raises a question about how late submissions might affect their sales levels for the month.

Areas of Agreement / Disagreement

Views differ regarding the potential for the home office to extend submission deadlines due to the outage, with some expressing confidence that accommodations will be made while others remain uncertain.

Contextual Notes

Participants are sharing personal experiences related to the technical difficulties encountered while trying to submit shows, particularly in relation to sales levels and deadlines.

Who May Find This Useful

Consultants who are facing similar technical issues or are concerned about the impact of submission deadlines on their sales levels may find this discussion relevant.

I figured everyone would be talking about this. I submitted last night and went on to look if my show was showing as "received", and it wasn't there, yet. Then I tried later and nothing.

Well, I'll check back later.
 
JAE said:
I figured everyone would be talking about this. I submitted last night and went on to look if my show was showing as "received", and it wasn't there, yet. Then I tried later and nothing.

Well, I'll check back later.
Click to expand...

Sometimes mine don't show up within 24 hours even when things are working. I submitted a show yesterday around 11 am and it shows it went through. I don't think it had shown up on the shipment status page when I was able to get on this morning.
 
I hope that if it doesn't come back up today that they will give us an extra day to submit our shows
 
oh...glad to read this thought it was just me!! I am $75.00 from level 3 ($3,000) and I have a 160.00 catalog show to put in..........it was going to put me over!! WWAAHHHOOOO

Hope they compensate us!!
 
I just tried to submit my show too!! same error!! I just had a customer call me and place
her order over the phone with me..just wanted to add another one in for the month...but looks like I will submit tomorrow--we have a really nasty cold rain here in NC..no snow so far...I hope PC is up soon..very frustrating!
 
I think that their server is down.
I got this message: No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.
 
Does anyone know if they have issues like this on the last day off the month - do they extend the time we have to submit?

I had 1 last show to submit. I just slightly missed the 1500 SAT level, so I was hunting orders this weekend and just got the last order this morning to put me over! I will be SO frustrated if I can't submit!
 
Becky0216 said:
HO Tech support is available tonight. Not until 6pm CST so not yet. I have a recruit who has 4 shows to submit tonight with $1600 in sales so we are hoping this all gets figured out.
Click to expand...

Unfortunately, this wouldn't help the consultants who are in Germany trying to submit shows (they are six hours ahead of EST)...but now that the whole system seems down, everyone is in a bind.
 
This is crazy how many consultants this will affect!
I submitted my Shows yesterday but in during SAT back in June - I had a problem with PP that wouldn't let me submit and I was just SCRATCHING by for the $3,500 level ---- so I feel for those who are affected right now :(
 
pckrissy said:
Yes, I don't know what else to do...HO is closed today ??? So frustrating!!
Click to expand...

Heads up! I spoke with Brandon in Tech Support on Friday night (don't you just love him?? :love:). He told me for the first time ever they're going to have tech support open TONIGHT 6PM-12Mid CT.

So hopefully they'll get things up and running soon. I have a $1500 mystery host show to submit as well as a couple of other $300 shows.
 
legacypc46 said:
Unfortunately, this wouldn't help the consultants who are in Germany trying to submit shows (they are six hours ahead of EST)...but now that the whole system seems down, everyone is in a bind.
Click to expand...

Yep... it's 10.42pm in the UK.
I want to go to bed, I also want to submit my show.
I can't do either, so I am making mincepies!
 
I was able to submit an individual order at about 1:30pm today...glad I was able to get that in...
 
I have a catalog show...my last one for Nov. that I need to submit for SAT!!! Hopefully things get straightened out soon!
 
It's finally up!!!!!!!!
 
Just submitted my show! :)
 
Yay! I just submitted my last show too.
 
Show submitted... mincepies out of the oven!
What's the bet it will now crash due to the number of people submitting?!
 
I just submitted a show (6:10 p.m. EST) w/no problem..said it was a success.
 
Mine still wont go through!!
 
pckrissy said:
Mine still wont go through!!
Click to expand...

Mine either :cry:! Then I tried logging onto the home website and it's not up now!:grumpy:
 
This REALLY sucks!!!!:grumpy:
 
I called Tech support and it say's offices are closed. It should be open by now 6pm central time right?? HELP, I need to submit my shows to count!!!
 
anyone try recently? I am waiting on a customers CC for an individual order...and im exhausted and this is NOT what I feel like doing on a Sunday evening!! LOL
 
I just tried and it said it failed. Not sure what to click next. Cancel is the only option? Will it still appear ready to submit again once I click cancel?
 
It's 6:10 CST and I tried to submit 2 different shows and neither one will go through. I've tried calling several numbers at HO and NO ANSWER!!!!! Now what???????
 
I got mine in, but about 5 minutes later, CC was down and nonresponsive.
 
can't log in now. Have 3 shows to submit.
 
chefann said:
I got mine in, but about 5 minutes later, CC was down and nonresponsive.
Click to expand...

I guess Ann and I were just lucky. :thumbup: Sorry everyone else! :thumbdown: Hopefully it'll get better soon!
 
*grumble* i really wanted to get this in today!
 
I just submitted mine and it went through but took longer. I have one person on my team who keeps getting an error stating she lost her connection to the internet but she hasn't because she can get on any website with no problems. So I told her to call technical support in morning since she is not relying on this for her SAT.

I will feel better though once I get that automatic email stating it has been submitted LOL

I just received my confirmation email....whew! :)
 
Last edited:

Frequently Asked Questions

What should I do if I encounter an error while submitting my show on the Pampered Chef website?

If you encounter an error while submitting your show, first check your internet connection to ensure it's stable. Then, try refreshing the page or logging out and back into your account. If the problem persists, it may be due to a temporary website outage or maintenance, so try again later.

How can I check if there is a known outage on the Pampered Chef website?

You can check for known outages by visiting the Pampered Chef social media pages or their official website for any announcements. Additionally, you can reach out to your upline or fellow consultants to see if they are experiencing similar issues.

What error messages might indicate a website outage when submitting shows?

Error messages such as "Unable to connect to the server," "Submission failed," or "Service temporarily unavailable" may indicate a website outage. If you see any of these messages, it’s likely that the website is experiencing issues.

Is there a way to save my show information if I can't submit it due to an error?

When should I contact Pampered Chef support regarding submission errors?

You should contact Pampered Chef support if the issue persists for more than a few hours, especially if you have deadlines approaching. Provide them with details about the error message and the steps you have already taken to resolve the issue.

You must log in or register to reply here.

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