Trouble Submitting Shows: Error During Updates - Possible PC Website Outage?

Click For Summary

Discussion Overview

This thread centers around participants experiencing difficulties submitting shows due to a potential outage on the Pampered Chef website. Many express frustration over the timing of the issues, particularly with the end of the month approaching and the need to submit shows for various sales levels.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant reports an error message when attempting to submit shows, suggesting a possible website outage.
  • Another participant mentions that the issue seems widespread, as noted in the director loop.
  • Several users express concern about the timing of the outage coinciding with the end of the month and the impact on their sales levels.
  • One participant shares their experience of needing to submit shows for a paycheck and expresses hope that the issue will be resolved soon.
  • Another participant notes the frustration of not having support from the home office on weekends.
  • Some participants discuss the weather conditions, noting that rain rather than snow is affecting their area, which they believe should not cause technical issues.
  • One participant mentions that they are close to reaching a sales level and are anxious about the submission problems.
  • Another participant raises a question about how late submissions might affect their sales levels for the month.

Areas of Agreement / Disagreement

Views differ regarding the potential for the home office to extend submission deadlines due to the outage, with some expressing confidence that accommodations will be made while others remain uncertain.

Contextual Notes

Participants are sharing personal experiences related to the technical difficulties encountered while trying to submit shows, particularly in relation to sales levels and deadlines.

Who May Find This Useful

Consultants who are facing similar technical issues or are concerned about the impact of submission deadlines on their sales levels may find this discussion relevant.

chefmeg
chefmeg
Gold Member
Messages
2,071
Is anyone else having trouble submitting shows today? I am getting an error when I try to submit that states there is a failure during "checking for updates".....I can't get to the PC website either, so maybe something is down on their end of things?????

What to do now? I am sending in my last two shows for SAT!!!!
 
on the director loop its just down all over---
 
we must have been posting at the same time! I'm good for the SAT but I wanted this last show in for Nov to get paid on the 8th! Hopefully it will be up soon...
 
  • Thread starter
  • #4
are you just going to keep trying, Krissy???
 
big SNOW storm in IL I sure hope we are not doomed-
 
Yes, I don't know what else to do...HO is closed today ??? So frustrating!!
 
  • Thread starter
  • #7
I really hate when the end of a month falls on a weekend!

I have to submit at least one of these shows for the SAT level I want, but I would like to get both of them in for the paycheck!

I hope everyone in IL is OK....if it were a few degrees colder here, we would be getting pummelled by snow! Instead, it is just gross rain.
 
Uh oh....I really hope they get things back up and running today. I have two more shows to submit tonight! :eek:
 
sooooo frustrating... I submitted enought for level 1 but I need the other 2 for my paycheck on the 8th.

I wish there was support at HO on the weekends!
 
If it's HO's issue, they should hopefully take care of us if we cannot get things submitted today! I just tried to submit a show and wasn't able to.
 
  • Thread starter
  • #11
I am sure they will extend the submissions for today thru _________ date if the problem is on their end.......I'm pretty sure it;s happened before
 
chefmeg said:
I really hate when the end of a month falls on a weekend!

I have to submit at least one of these shows for the SAT level I want, but I would like to get both of them in for the paycheck!

I hope everyone in IL is OK....if it were a few degrees colder here, we would be getting pummelled by snow! Instead, it is just gross rain.
Click to expand...

I know....we have nasty rain here too today....I hate the stress of the end of the month! I should have sent this show through last night, but wanted to double check it one more time because of some confusion....ugh! Oh well what I am to do!
 
  • Thread starter
  • #13
my 2 I am submitting today were just held this past week, so I couldn't really submit before today due to the holiday......I try really hard to not have to submit at the end of a month for this reason!
 
PamperedLady1979 said:
Uh oh....I really hope they get things back up and running today. I have two more shows to submit tonight! :eek:
Click to expand...

Me too! I am $10 away from the $1500 level and I have 2 shows to submit! Same problems as you all are having!:eek:
 
I tried logging onto the mainwebsite- CC and here is what it says:

Message from the NSAPI plugin:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.



--------------------------------------------------------------------------------

Build date/time: Nov 10 2005 13:55:38


--------------------------------------------------------------------------------

Change Number: 673623
 
I live about 20 minutes from HO and the weather here isn't that bad. It is more rain than snow and nothing that should be causing computer problems.

Hopefully they'll get it figured out - and like someone mentioned above - if the problem is on their end - they'll take responsibility. At least you think they would - since it really wasn't our fault!

I'll hope that it gets fixed so everyone can submit shows. But now they're really gonna be backed up to start December...
 
I told my host today to expect 10-12 business days for her show to ship, I gave her fair warning for wanting to wait until the last day of the month to submit her show.The crazy part is you cannot even get onto pamperedchef.com or look at products on your personal website.
 
gosh
so glad I checked here first...I' am having problems as well...same error reading...and have to get 3 more submitted to hit the 6,000. I'm sure HO will extend it since their not open today if it doesn't get fixed..ughhhhh
 
:yuck::yuck::yuck:

AUGHHHHHHHHHH!!! I am $86 from level 1 SAT and I have a small show to submit that will put me over, but it won't let me!!! If it's not fixed soon I hope they make some accomodations for us tomorrow!

I was so relieved to see that it's a universal problem and not just me. This is my first show to submit on my new MacBook using the Mac version of P3! I was really worried that I didn't have something set up right.
 
can't submit my show either, oh well... we'll have to wait it out and see what happens.
 
Gosh I am hoping they are going to extend the date too since I have 2 shows to submit this afternoon and it would put me over the 3000 level and I really wanna hit that level since i have had to work so hard with catalog shows being flakes
 
pamperedval said:
I live about 20 minutes from HO and the weather here isn't that bad. It is more rain than snow and nothing that should be causing computer problems.

Hopefully they'll get it figured out - and like someone mentioned above - if the problem is on their end - they'll take responsibility. At least you think they would - since it really wasn't our fault!

I'll hope that it gets fixed so everyone can submit shows. But now they're really gonna be backed up to start December...
Click to expand...

I was going to say the same thing---there's no big snow storm or bad weather yet. Nothing that would cause a problem. I can't seem to find the email, but didn't we get info in the weekly bites thing (I forget what they call it now) that they'll have staff in the tech support division today?? Does anyone still have that in their email? Can you post the info???

This is FRUSTRATING! I have three shows to still submit today. I NEED to do it!:mad::mad:
 
I'm having problems too. I was trying to submit before I went out of town today because I don't know if I will be back in time to submit by cut off time.
Sure hope they extend it because of all the problems.
 
I am having the same problem too. I have a November catalog show to submit today, but luckily it won't affect what level I'm at for SAT. I just cleared $3000 the last time I submitted.
I do have a question though. If I submit this Nov. catalog show on 12/1, I know that the host/guest specials for NOv. will still apply up to 12/15. But how does this work for SAT? Will it count towards NOvember or December? I looked at the fine print and all they say is that to count for NOvember, shows have to be held and submitted Nov. 1-30, and to count for December the shows have to be held and submitted Dec. 1-31. They don't mention November shows that are submitted in December. I am kinda hoping it would count towards December, but it sounds like my catty show won't count at all unless I get it submitted today!
(Of course, if they clear up the website problems, all of this will be a moot point.----crossing my fingers)
Does anyone know what wiill happen?
Thanks.
 
It's hit the UK website too! So glad I looked here first!
I have one more show for our SAT to submit... it's all keyed, I litterally just need to press submit!
I hope we get a decent extention, if it's only until 5pm tomorrow I'm screwed as I'm back at work full time now!
 
HO Tech support is available tonight. Not until 6pm CST so not yet. I have a recruit who has 4 shows to submit tonight with $1600 in sales so we are hoping this all gets figured out.
 
pamperedbecky said:
I was going to say the same thing---there's no big snow storm or bad weather yet. Nothing that would cause a problem. I can't seem to find the email, but didn't we get info in the weekly bites thing (I forget what they call it now) that they'll have staff in the tech support division today?? Does anyone still have that in their email? Can you post the info???

This is FRUSTRATING! I have three shows to still submit today. I NEED to do it!:mad::mad:
Click to expand...

I can't even get my Yahoo mail to load up. It is timing out on me too. I was gonna go look for that tech line info from the newsletter and can't get to my e-mail either...grrrrrrrrrrrrrrrrrrrr. I also have closing info from a host. Guess that won't do me much good if P3 is not working. What a day huh?
 
Becky0216 said:
HO Tech support is available tonight. Not until 6pm CST so not yet. I have a recruit who has 4 shows to submit tonight with $1600 in sales so we are hoping this all gets figured out.
Click to expand...

Awesome, thanks! I wonder if the website being down was something "planned" but not forwarded to us? THey'll be getting TONS of calls at 6 pm if this isn't resolved. Aaaahhhh!!!

I also have a bride with a wedding registry and today is the last day she can redeem her rewards, so she's freaking out a little. I would assume they'd make some exceptions for us with SAT sales and for this bride if they don't get things back up.
 
Becky0216 said:
HO Tech support is available tonight. Not until 6pm CST so not yet. I have a recruit who has 4 shows to submit tonight with $1600 in sales so we are hoping this all gets figured out.
Click to expand...

Oops, one other question----I assume it's at the regular 888-OUR-CHEF number, right?
 
yes . That is correct.
 

Frequently Asked Questions

What should I do if I encounter an error while submitting my show on the Pampered Chef website?

If you encounter an error while submitting your show, first check your internet connection to ensure it's stable. Then, try refreshing the page or logging out and back into your account. If the problem persists, it may be due to a temporary website outage or maintenance, so try again later.

How can I check if there is a known outage on the Pampered Chef website?

You can check for known outages by visiting the Pampered Chef social media pages or their official website for any announcements. Additionally, you can reach out to your upline or fellow consultants to see if they are experiencing similar issues.

What error messages might indicate a website outage when submitting shows?

Error messages such as "Unable to connect to the server," "Submission failed," or "Service temporarily unavailable" may indicate a website outage. If you see any of these messages, it’s likely that the website is experiencing issues.

Is there a way to save my show information if I can't submit it due to an error?

When should I contact Pampered Chef support regarding submission errors?

You should contact Pampered Chef support if the issue persists for more than a few hours, especially if you have deadlines approaching. Provide them with details about the error message and the steps you have already taken to resolve the issue.

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