Trouble Submitting Orders? Get Your Commission Now!

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Discussion Overview

This thread discusses issues related to submitting orders for outlet customers and the associated commission concerns. Participants share their experiences with order submissions, shipping addresses, and the use of discounts, while seeking clarification on how to ensure they receive proper credit for their sales.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant describes submitting multiple orders for outlet customers but not receiving commission for one order shipped to their address, raising questions about the shipping name and address used.
  • Another participant suggests entering the shipping address in the customer's name with a "c/o" notation to potentially resolve commission issues.
  • Several users mention that orders shipped to the consultant's home in their name are considered personal orders, which affects commission eligibility.
  • One participant expresses confusion about why they were allowed to use a past host discount for an order they believed was personal, questioning the system's handling of such orders.
  • Another participant shares their practice of placing orders under customers' names and notes that they believe credit should be given based on the shipping address.
  • One participant inquires about how to ensure a past hostess's mother receives credit for an order placed during her show, highlighting the complexities of order crediting.

Areas of Agreement / Disagreement

Views differ on the specifics of how orders should be submitted to ensure commission is received, with no clear consensus on the best practices for handling outlet orders and discounts.

Contextual Notes

Participants are sharing personal experiences and practices related to order submissions and commission tracking within the context of being Pampered Chef consultants.

Who May Find This Useful

Consultants who are navigating order submissions for outlet customers and are seeking insights on commission-related issues may find this discussion relevant.

C
cincychef
Messages
592
I know I saw this on here and now I can't find it. I have been submitting orders for my outlet customers for them. I submitted 3 this month. First one went to the customers address and she paid with her cc. 2nd one went to customer and I paid with my cc(not pc card) and she wrote me a check. 3rd one was for my sister and it was shipped to me. I think it my name was set up as purchasing customer on all 3 of these. I paid for this one with my personal cc too. I used her past host discount # though. I got commission and double points on the first two and not the one for my sister. Did I do something wrong here? Is it because it was shipped to my address? She lives in an apartment so it was just easier this way. Is there anyway to change this so I get commission?
 
when you entered the shipping address, did you do it in your sister's name in C/O your address?
 
  • Thread starter
  • #3
No but I didn't on the other order either, it was in my name but shipped to his address, my sisters was in my name but shipped to my address. Is that why I didn't get paid? Also then why did it let me use her past host discount?
 
cincychef said:
No but I didn't on the other order either, it was in my name but shipped to his address, my sisters was in my name but shipped to my address. Is that why I didn't get paid? Also then why did it let me use her past host discount?
Click to expand...

We do not get paid for orders shipped to our home in our name nor for any household family member's name. Having it shipped in your name to your home makes it a personal order.
 
  • Thread starter
  • #5
Okay but I didn't get my discount. Is there anyway to fix this?
 
You may want to call HO and explain it all to them and see if they can help you more.
 
  • Thread starter
  • #7
thanks for the help!
 
You're welcome!
 
If something needs to be shipped to you, (even a show)
do this:
Name: Customers name
First Address Block: c/o Your Name
Second Address Block: your address

Not sure if that would have helped you here...or what the problem was though!
 
  • Thread starter
  • #10
Thanks for the help, I guess the part I didn't get is if it was a personal order why would they have let me use here host discount # and why would I have ordered it that way instead of getting my 20% and the $4 s/h. I think I paid $8 or more S/H! I will call on Monday and see about setting it right. Also do any of you send in orders online for customers? Do you set up a new account for each one? Thanks
 
I have a question. i have a customer who wants to order some things from the outlet. she is a past hostess and her mom is having a show. Is there anyway her mom can get credit for her order on her show? And how do I get a commission or credit for the order? Thanks.
 
I place orders for customers all of the time, but I do usually put them under their name. I don't think that I've tried it just under my name, but that doesn't seem right to not get credit if it under your name for shipping. After all, it's the shipping address! I would just call and see. Plus, sometimes it takes awhile to show up online (unless you were looking at your commission check).

As for counting an outlet order on a show, no you can't do that. You get commission when she orders through YOUR website. You can give her mom a gift if you wanted to. I sometimes show outlet items at a show and offer to give the host 10% of the sales in free product to the host.
 
Thanks for the info. That is what I thought, but I just got my PC website and this is the first time anyone wanted something from the outlet.
 
cincychef said:
Thanks for the help, I guess the part I didn't get is if it was a personal order why would they have let me use here host discount # and why would I have ordered it that way instead of getting my 20% and the $4 s/h. I think I paid $8 or more S/H! I will call on Monday and see about setting it right. Also do any of you send in orders online for customers? Do you set up a new account for each one? Thanks
Click to expand...

It doesn't know it when you placed the order, but HO caught it afterwards, that's why you didn't get commission. I would call them and see if they can fix the problem.
 

Frequently Asked Questions

What should I do if I'm having trouble submitting my Pampered Chef orders?

If you're experiencing issues with submitting your Pampered Chef orders, first check your internet connection and ensure that you're logged into your consultant account. If the problem persists, try clearing your browser's cache or using a different browser. If none of these solutions work, contact Pampered Chef's customer support for assistance.

How can I ensure I receive my commission on submitted orders?

To ensure you receive your commission on submitted orders, make sure that all orders are submitted through the official Pampered Chef consultant portal. Verify that your account details are correct and that the orders are processed within the commission period. Keep track of your sales and consult the commission schedule provided by Pampered Chef.

What if my order submission is delayed?

If your order submission is delayed, check your email for any notifications from Pampered Chef regarding the status of your order. You can also log into your consultant account to see if there are any pending issues. If you still have concerns, reach out to customer support for clarification and assistance.

Can I still get my commission if my order is canceled?

Unfortunately, if an order is canceled, you will not receive commission on that order. It's important to communicate with your customers to ensure they are satisfied with their purchases and to minimize cancellations. Always follow up on orders to confirm they are still active.

Where can I find more information about commissions and order submissions?

You can find more information about commissions and order submissions in the Pampered Chef consultant portal under the "Resources" section. Additionally, the Pampered Chef website offers training materials and FAQs that can help you understand the commission structure and order processes better.

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