Telephone Tips for Exceptional Customer Service

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Discussion Overview

This thread features a variety of personal experiences and opinions regarding scary movies, with participants sharing their favorites and discussing their reactions to different films. Additionally, there is a separate post that outlines tips for effective telephone communication in a customer service context.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant shares that "The Exorcist" is their all-time scariest movie, recalling how it affected them as a child.
  • Another participant mentions being frightened by "The Descent" in theaters.
  • Several users express that they do not enjoy scary movies, with one participant identifying as a "frady-cat" and another stating they do not watch them at all.
  • One participant notes that "The Sixth Sense" was a standout scary movie for them at the time of its release.
  • Another participant shares their love for scary movie nights with friends, despite not being bothered by the films.
  • One participant expresses that they found "The Ring" to be particularly frightening, while another mentions they avoided "Amityville Horror" due to its association with "The Exorcist."
  • One participant recalls being scared by "Let's Scare Jessica to Death" during their youth.
  • Another participant discusses their mixed feelings about M. Night Shyamalan's films, enjoying them despite their scary nature.

Areas of Agreement / Disagreement

Views differ significantly among participants regarding their experiences with scary movies, with some expressing fear and others enjoying the genre. No clear consensus emerges on a single scariest movie.

Contextual Notes

The discussion includes a mix of personal anecdotes about scary movies and a separate set of posts focused on telephone communication tips for customer service.

Who May Find This Useful

Participants interested in sharing their experiences with scary movies or those looking for insights on telephone communication in a customer service context may find this thread engaging.

DebPC
DebPC
Staff member
Messages
2,997
Telephone TipsTELEPHONE TALK
Good telephone relations can leave a lasting and favorable impression on customers. Likewise, bad phone manners can hurt sales.
1. Smile. It’s amazing how callers can tell. Put a smile on your face and it comes across in your voice. If you’re unhappy about something, put it aside. Write SMILE on a note and have it in front of you while you’re talking. It works!
2. Get to the point. Idle chitchat tells the customer you don’t value their time. State your purpose in the first sentence or two. Be clear and concise. Make your calls short and sweet.
3. The customer is king. Your customers are the most important person in your business. Without the customer there is no business. You’re there to solve their problems. Use their name. It makes them feel important.
4. Enunciate. Your voice is the personality of your business. Speak clearly using a pleasant friendly tone. Never chew gum, eat or smoke while on the phone.
5. Handling Objections. Listen completely. Don’t interrupt. Then, offer an explanation or solution to the problem. Often these calls can turned into shows or sales when handled properly.
Telephone skills are an important part of your business success. You have only 5-15 seconds to make an impression on the telephone. Make it a good one.
 
Where do you get all these? They will be in my Tuesday Tips next month!
 
What's your All time scary movie?
By far the #1 for me has to be the Exorcist! My parents let us watch as kids and it FREAKED me out big time! I cannot watch it to this day!:yuck:

Unlike when we were teens watching Friday the 13th, Halloween and Nightmare on Elm Street- maybe scary back then but a total joke to me now:p.

That movie just gives me the willys!
 
The Decent really freaked me out in theaters last year.
 
Admin Greg said:
The Decent really freaked me out in theaters last year.
Click to expand...

oh man I forgot about that movie it freaked me out too, The movie Hostel and Hostel 2 are creepy movies I don't know why I watched the 2nd one after seeing the first one.
 
Um.....I am a big fat chicken.....
So NO scary movies for me! Although somehow my old neighborhood got me to watch the Hills Have Eyes...and they made me watch it at MY house!! LOL!
 
heat123 said:
What's your All time scary movie?
By far the #1 for me has to be the Exorcist! My parents let us watch as kids and it FREAKED me out big time! I cannot watch it to this day!:yuck:

Unlike when we were teens watching Friday the 13th, Halloween and Nightmare on Elm Street- maybe scary back then but a total joke to me now:p.

That movie just gives me the willys!
Click to expand...

I still haven't seen The Exorcist - but my husband said that movie freaked him out as a kid as well. I love scary movies- they don't really bother me that much - my girlfriend has scary movie night each year and we watch some really bad ones - but hey it's a great reason to get together and eat! I loved the movie Rosemary's Baby - not necessarily for being scary but just the idea of it. Now it's hard to watch the cut up versions of movies on regular television - just not the same as watching on the big screen the first time.
 
I am a frady-cat, I donot watch scary movies.
 
I don't know the Sixth Sense, at the time it came out was the best freaky movie I had seen in a long time... defintiely strange!
 
Amityville Horror for me..the original. I cannot watch the whole thing.
 
  • Thread starter
  • #11
"Lets Scare Jessica to Death'- came out in the late 60's. I was thirteen and really freaked. I'm sure if I saw it now- it'd be kind of cheesy.
 
Carissidy said:
I don't know the Sixth Sense, at the time it came out was the best freaky movie I had seen in a long time... defintiely strange!
Click to expand...

OMG(osh)....I love m night shyamalan....although his movies scare the you know what out of me. The Village made me twitch for hours!! I tend to watch his movies from behind my hands....

He wrote and directed Sixth Sense, The Village, Lady in the Water, Signs (TALK ABOUT SCARY!) and Unbreakable. Man..the scare me but I have to watch them.....
 
I hated the Ring really freaked me out but I dont watch scary movies very often either
 
I heard the Ring and Rosemary's baby were freaky?!? I never watched Amityville Horror just because it was around the same era as exorcist and thought it would be too scary to watch.
 

Frequently Asked Questions

What are some key tips for greeting customers over the phone?

When greeting customers over the phone, always start with a warm and friendly tone. Introduce yourself and your company clearly, and thank them for calling. Use their name if you know it, as this personal touch can make a significant difference in establishing rapport.

How can I handle difficult customers effectively?

To handle difficult customers, listen actively to their concerns without interrupting. Acknowledge their feelings and apologize for any inconvenience they may have experienced. Offer solutions or alternatives, and ensure they feel heard and valued throughout the conversation.

What should I do if I don’t know the answer to a customer’s question?

If you don’t know the answer to a customer’s question, it’s best to be honest. Let them know you will find out the information for them. Take their contact details if necessary, and follow up promptly with the correct information. This shows that you are committed to providing excellent service.

How can I ensure a smooth and efficient phone call?

To ensure a smooth and efficient phone call, prepare for common questions and have necessary resources at hand. Keep your workspace organized to minimize distractions. Speak clearly and at a moderate pace, and summarize key points during the call to confirm understanding.

What follow-up actions should I take after a customer call?

After a customer call, it’s important to follow up with a thank-you email or message, summarizing the key points discussed and any actions taken. If you promised to provide additional information or resolve an issue, make sure to do so promptly. This reinforces your commitment to exceptional customer service.

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