Submitting Show With Past Host Issues - Please Help!

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Discussion Overview

This thread discusses challenges faced by participants when submitting a show with a past host's information, particularly issues related to entering the host number and the software's response. Participants share their experiences and troubleshooting steps taken to resolve the problem.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant describes difficulties submitting a show due to an "invalid host number" error despite confirming the number is correct.
  • Another participant suggests checking for software updates as a potential solution.
  • Several users mention the importance of ensuring the host's name and expiration date are entered correctly.
  • One participant shares their experience of copying and pasting the host number directly from the system to avoid errors.
  • Another participant inquires about the type of discount being applied to the order.
  • One participant notes that they attempted to delete and re-enter the order in the software as a troubleshooting step.
  • Another participant mentions reading about ongoing issues with online adjustments that could be affecting submissions.
  • One participant reflects on the potential confusion between letters and numbers in the host number as a possible source of error.
  • Another participant shares their experience of ultimately submitting the show without the host number due to time constraints.

Areas of Agreement / Disagreement

Views differ on the specific causes of the submission issues, and no clear consensus emerges regarding a single solution.

Contextual Notes

Participants are sharing personal experiences related to using the software for submitting shows, highlighting various technical challenges encountered.

Who May Find This Useful

Consultants experiencing similar issues with show submissions may find the shared troubleshooting experiences relevant.

PCSarahjm
PCSarahjm
Messages
701
I am trying to submit a show. This is what is happening I have a customer that has been a past host. I enter in the PH# and try to submit the show it says invalid #. So I look it up on CC same number she was a host 11/07 so it is still good. But I am still having the same problem when try to submit. I called HO but the wait is like 2 hours. I have to submit the show by 5. Please HELP!
 
Have you tried to download updates? That may tell the software that the number is right. Go to Help > Check for updates.
 
Do you have her name entered the same? Is there a place for the expiration date?

I am not at home to look in P3, so, I am just throwing things out there.
 
  • Thread starter
  • #4
Checked for updates....that didn't work

Looked for a place to put expiration date and the name is spelled correctly.

Any other ideas?? Has this ever happened to anyone else?
 
Try copying and pasting the number directly off CC. I have done that before when it did not work the first time. I totally forgot about me having to do that until you asked for more suggestions.
 
Are you trying to give her 10% off her order OR 60% off host special?
 
  • Thread starter
  • #7
10% off order.


I decided to delete her order and close out of P3 then open P3 reenter her order then try to submit. To see if that works
 
PCSarahjm said:
10% off order.


I decided to delete her order and close out of P3 then open P3 reenter her order then try to submit. To see if that works
Click to expand...

That's what I was going to suggest...delete the record and try again.
 
PCSarahjm said:
10% off order.


I decided to delete her order and close out of P3 then open P3 reenter her order then try to submit. To see if that works
Click to expand...

Did it work?
 
  • Thread starter
  • #10
Well it hasn't submitted yet, but it hasn't showed me the invalid host # either. Don't know if that is a good sign or not!

Thanks for all of the tips!
 
  • Thread starter
  • #11
Ok it failed to submit. The error message didn't come up so I am just going to try again.
 
  • Thread starter
  • #12
I am calling HO it isn't working!!!!!
 
I read in another thread that their were issues with online adjustments and emails going through today, maybe there are other issues and that is what is causing you problems. Hope you get it worked out! I know it can be frustrating to want to submit by a certain time and then run into problems.
 
Sometimes it is hard to know if their is a 0 or O and that makes a difference. I now know that the first few are letters and the rest are numbers on a phd number. Could this be part of the problem? Just a guess.
 
  • Thread starter
  • #15
Well I called HO again a long wait. I had to submit the show. It was only 1.30 difference so I just took the PHD # out and submitted it. I will deal with this later. I just don't have time for it right now.
 

Frequently Asked Questions

What should I do if I can't submit a show because the host's information is incorrect?

If you encounter issues with incorrect host information, first verify the details in your Pampered Chef account. If the information is still incorrect, contact Pampered Chef customer service for assistance in updating the host's information before you submit the show.

How can I resolve issues with a past host who is not responding?

If a past host is unresponsive and you need their approval to submit the show, try reaching out through multiple channels, such as email, text, or social media. If you still don't receive a response, document your attempts and contact Pampered Chef support for guidance on how to proceed.

What happens if I submit a show with an outdated host?

Submitting a show with outdated host information can lead to complications, such as incorrect rewards or shipping issues. It's crucial to ensure all host details are current before submission. If you've already submitted the show, contact customer service immediately to rectify the situation.

Can I submit a show without the host's consent?

No, you cannot submit a show without the host's consent. The host must approve the show details and any associated rewards. If the host is unavailable, you may need to wait until you can obtain their consent or explore options with customer service.

What steps should I take if my show submission is rejected due to host issues?

If your show submission is rejected, review the rejection notice for specific reasons. Check the host's information and ensure all details are accurate. Once corrected, you can resubmit the show. If you need further assistance, reach out to Pampered Chef support for help.

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