Stumped on Easy Opener Bottle Top Removal - Help!

[beepampered]

A guest asked how to get the bottle top out of the container of the easy opener. I don't have one so can't help her. Any suggestions.

(This is the guest I made the "mistake" of calling to see if everything was all right with her order and now I'm her personal "solve all PC products." I'm beggining to regret that phone call as I can't answer any of her questions.)

 

[GeorgiaPeach]

Bee, I don't understand her problem. "how to get the bottle top out of the container of the easy opener" There isn't a "container" on the easy opener unless she means the round hole. There shouldn't be any way that the top would get stuck in the "hole", it's not that deep. If I understand you correctly, she is using the round hole part to open bottles (like 2 ltrs). You just place it on the top and twist. The top is loosened and then you finish unscrewing it. It can't get stuck inside the easy opener

I'd call her back and ask her what she has been opening and how it is getting stuck. I use my easy opener all the time and nothing has ever gotten stuck in any of the openings!

 

[beepampered]

Thank you Lisa. So you just pull the top out, right? I guess it's just too hard for her to pull out. She has several "problems" that seem to be user issues and I'm having a hard time understanding why she thinks everything is broken.

 

[jdavis]

I was thinking the same thing Lisa.

I would suggest if she has a top stuck in there right now that she try to thread it back onto the bottle she got it off of or a similar one just a little then pull the opener off and take the lid back off by hand. Sheesh some people, lol.

 

[gilliandanielle]

I have some guests like this! They call me with these weird questions, then don't believe me when I tell them it is a "user error" in nicer wording, of course!

 

[cmdtrgd]

Hey, at least they are loyal customers! Why not do a fix-it class where they bring all their problems at one time and then buy more stuff! You can showcase the cookware and how it is pretty much impossible to destroy it....sales could be good!

 

[gilliandanielle]

Should I really showcase that people have products that aren't working? It could be good if I can solve the problem, but I would be worried that I couldn't figure out the problem and look clueless!

 

[soccermama]

Bottle caps (like from beer bottles, etc) DO get stuck in the easy opener from time to time... when this happens, I just tap in on the counter and it falls right out. easy peasy

 

[GeorgiaPeach]

Bottle caps (like from beer bottles, etc) DO get stuck in the easy opener from time to time... when this happens, I just tap in on the counter and it falls right out. easy peasy

Okay, let's give the customer the benefit of the doubt I don't drink beer so have never used the easy opener to take off that type of cap. I can see how something that small could get stuck. I have only used it to take off 2 ltr lids that are about 1/2 to 3/4 inch deep.....beer tops are not that big.

I like the idea of a "problem/solution" time at a show. I don't think I would make it the whole show because it would seem to be focusing on the negative but you can poll the guests before the show starts (or have the host ask when she does her reminder calls). Find out what they have trouble with (usually measure all, mandoline, a/p/c/s, food chopper, etc) and address those problems as you demo or do a special demo while the food cooks.

I think the guests would really appreciate that you are making an effort to help them.

 

[soccermama]

I've never had any luck with it on 2-ltr bottles.... no idea why... LOL Of course, it's very rare that I buy 2-ltr bottles, so it doesn't matter to me!

 

[tlennhoff]

Should I really showcase that people have products that aren't working? It could be good if I can solve the problem, but I would be worried that I couldn't figure out the problem and look clueless!

Have them all describe the problem in advance, put comments on index cards for each tool, have them bring the tools in a paper bag and drop the tools in a box as they come in, and then you could read off the index card what the problem was and show how to properly use the tool. This way no one knows whose tool belongs to whom and if there is a roomful of other people confused about their tools no one has to feel bad. Then when they leave, only one person can go into the room where the box is to grab their bag with their tool(s) at a time.