My host just called to say she received her Smooth Edge Can Opener, and when she tried to use it the first time all it did was dent the can. I did say that it takes practice to get it right, but she said she had an older version so figured it should be no problem learning how to use this one. She's going to try it on some other cans, but since she's 3000 miles away from me, I can't exactly go over and demonstrate if for her. Does anyone know of a visual that I can send to her? She did follow the Care & Use card instructions, but that's mostly text so she can't tell what, if anything, she's doing wrong. Any help would be appreciated!