Strange Story of Missing Mix n Chop Delivery

[cookinthehouse]

ok... talk about strange... my hostess was missing an item.. so i went to the pc website and tried to submit a missing product and it told me that my show # did not exist... i tried to pull it up by hostess name and her name was not there... so i just emailed directly and advised of the situation and that my hostess was missing a mix n chop, gave them the item number hostess name and address... i got an email back stating that show did not have any mix n chops ordered on ... in fact I had 3 of them ordered on it... so i emailed them back gave the show number again and the guests names that ordered it on my hostess show.... i then get another email back stating that they will be sending out the missing MIX N MASH .... i emailed back again stating it is not the MIX N MASH but the MIX N CHOP... i even checked my order to make sure that the item numbers were acurate.... and they are... I have not gotten a reply yet... but my hostess item has still not been delivered... acckkk :yuck:

 

[wadesgirl]

I would call and make sure that they have it correct!

 

[pampered.chris]

I would call to find out why your show isn't showing up and why the hostess isn't in the PHD area. That is so strange!!

 

[janetupnorth]

Definitely call on that one and don't go by e-mail. They cannot do any "special requests" with e-mail product adjustments only the standard scripted response since they aren't "talking" to you.Call so they get the information straight of what is going on.

 

[Wildfire]

Hi there, I'm sorry to hear about the mix-up with your missing item. It sounds like you've been very thorough in trying to resolve the issue with the PC website and emailing directly. Hopefully, the correct item will be sent out soon. In the meantime, I would suggest reaching out to your hostess and letting her know the situation and assuring her that the correct item will be delivered. Customer service is very important to us as consultants and I'm sure your hostess will appreciate your efforts to make sure she receives the correct product. Please keep us updated on the situation and let us know if there's anything else we can do to help. Best of luck!