lesliec
- 1,001
Does anyone out there use State Farm Insurance? We have used them for about 2 years now. I have been nothing but frustrated with them. When we bought our current house, our old company couldn't compare with rates. We bought a house that is over 100 years old and has had lots of renovations, but still needs tons of work. We had a customer who is a State Farm Agent and they gave us a reasonable quote. We ended up with everything there b/c it was just more convenient to have everything together. We are supposed to be on automatic billing, but every time we make the slightest change to any of our policies our billing is screwed up for months!!!!! We are self employeed so there are constantly small changes on vehicles and business stuff.
In January we upped our life insurance and billing has been messed up. Lots of statements saying lots of random amounts. In June we decided to move our house and personal vehicles back to the other company b/c we couldn't afford to risk not being covered and something happening due to billing descrepancies. At that point we were paid a month in advance on everything and should've had a huge credit (all of July and part of Aug). A few weeks ago I called to check what we owed and they were showing we had a balance of close to $1500. . She immediately told me it was wrong b/c we had a huge credit coming and she would get back to me..... never heard back. Yesterday I get a notice that our life insurance policies are being dropped due to lack of payment!!!!! I am so pissed. I still can't get them to call me back.
I don't know if this is just an issue with one branch of State Farm, or a company policy, but I am pissed. I don't want to lose our policies. DH and I have both turned 30 since we have had them, and would have much higher rates if we got policies elsewhere.
Has anyone else delt with them and had any similar problems, or is it just us?
In January we upped our life insurance and billing has been messed up. Lots of statements saying lots of random amounts. In June we decided to move our house and personal vehicles back to the other company b/c we couldn't afford to risk not being covered and something happening due to billing descrepancies. At that point we were paid a month in advance on everything and should've had a huge credit (all of July and part of Aug). A few weeks ago I called to check what we owed and they were showing we had a balance of close to $1500. . She immediately told me it was wrong b/c we had a huge credit coming and she would get back to me..... never heard back. Yesterday I get a notice that our life insurance policies are being dropped due to lack of payment!!!!! I am so pissed. I still can't get them to call me back.
I don't know if this is just an issue with one branch of State Farm, or a company policy, but I am pissed. I don't want to lose our policies. DH and I have both turned 30 since we have had them, and would have much higher rates if we got policies elsewhere.
Has anyone else delt with them and had any similar problems, or is it just us?