Should I Keep Following Up or Move On? - Your Experience with Guest Inquiries

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Discussion Overview

This thread explores participants' experiences and opinions regarding the follow-up process with guests who have shown interest in Pampered Chef offerings but have not responded to initial inquiries. Participants share their thoughts on the frequency and methods of follow-up communication.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed uncertainty about whether to continue following up with guests who have not responded after multiple emails.
  • Another participant suggested that calling might be more effective than emailing, as it allows for direct communication and clarification of interest.
  • Several users mentioned the importance of leaving messages when calls are not answered, indicating that persistence can sometimes lead to eventual bookings.
  • One participant shared a structured approach to follow-ups, detailing a timeline for calls after sending information.
  • Another participant noted that they would continue calling until explicitly told to stop, sharing a personal experience of a delayed response leading to a booking after several months.
  • One user mentioned that they typically leave a message indicating they will check back at a later date, suggesting a more patient approach to follow-ups.

Areas of Agreement / Disagreement

Views differ on the frequency and method of follow-up, with some participants advocating for persistent calling while others suggest a more measured approach. No clear consensus emerges on the best strategy.

Contextual Notes

Participants share personal experiences from their own follow-up practices, reflecting a range of strategies and outcomes based on individual circumstances.

Who May Find This Useful

Consultants looking for insights into follow-up strategies with potential guests may find the shared experiences relevant to their own practices.

chefbecky
Messages
34
I had a show at the end of April and 2 guests wanted info on wedd. reg. and the other on fundraising. I have sent an e-mail with the information and 2 follow-up messages.

NOTHING, no calls and no e-mails, should I let it go and focus on my currant shows? What is your experience? I've had 3 shows so I'm new at this and don't want to be a pest.
 
When you say follow-up messages, do you mean emails? If so, then I would definitely try to call. You could say something like, "I just wanted to be sure you got the information I sent you & see if you have any questions about it." I think it's always better to actually speak to someone to determine whether or not they're interested. They could be VERY interested, but busy & haven't had a chance to email you back or call....you just never know. Just my opinion. Good luck! :)
 
I think it is a good idea to call and be sure they recd your email also. If they don't answer, leave a message. I normally put a note in PP to call back in a month or so and check in again.
 
I usually try to do 4 calls...
#1 - ASAP or within a day or so of e-/snail mail info
#2 - three to four days after first call
#3 - one week after second call
#4 - approx one month after third call.
 
My schedule is pretty close to Katie's. If I get to that final call (and I do mean calls, not emails), I tell them I don't want to become a Pampered Pest, so I will wait to hear from them.
 
I would call until they told you to stop calling. (By that I mean 2x the first week, once the second week, after that once per month.) I have had people finally schedule after six months of messages.

I heard somewhere (don't remember where) that people will say yes the 12th time someone asks them something. So don't ask 11 times and let someone else come along and ask them to book a show the 12th time.
 
  • Thread starter
  • #7
Sorry I was unclear about the messages. I called and got no answer just a machine, but maybe I'll just keep calling once a month. Thanks for all your advice it really helps!!!:)
 
I just finally got in touch with a lady in person that I have been following up with since February... I've left messages that she didn't return... the first time I actually reached her by phone (last week) she booked. So I'd keep trying but maybe not as frequently after a few weeks (as described above).
 
I call three or four times - always leaving a message since so many people have caller id. I usually say in the final message something like, "this must not be the best time for you, I'll call you at the end of summer (or after the holidays, when school starts, in the spring)."
 

Frequently Asked Questions

1. How long should I follow up with a guest after they express interest?

It's generally recommended to follow up with a guest within 24 to 48 hours after their initial inquiry. If they show interest but don't respond, consider following up once a week for a month. If they still don’t engage, it may be time to move on.

2. What are some effective follow-up strategies?

Effective follow-up strategies include sending personalized messages, offering additional information about products or upcoming events, and asking open-ended questions to encourage dialogue. You can also share testimonials or success stories to rekindle their interest.

3. How can I tell if a guest is genuinely interested or just being polite?

Look for signs of genuine interest, such as specific questions about products, requests for more information, or engagement in conversation. If they respond positively to your follow-ups and ask for details, they are likely interested. If their responses are vague or non-committal, it may indicate a lack of interest.

4. When is it appropriate to stop following up with a guest?

It's appropriate to stop following up if a guest has explicitly stated they are not interested or if you have made several attempts to connect without any response. After a few follow-ups, if there is no engagement, it’s best to respect their space and move on.

5. How can I keep the door open for future inquiries while moving on?

You can keep the door open by letting guests know they are welcome to reach out anytime if they have questions or need assistance. Sending occasional updates about new products or promotions can also keep you on their radar without being overly persistent.

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